Reviews for Referral Candy & Affiliate

FEND

2023-02-17

United States

Fast and attentive response from their customer care team. Cris was great! :) His instructions helped me make the update I was looking for.

Fantastic Customer Service I was assisted by Katherine. She was very helpful and knowledgeable and was able to help me with the issue I was experiencing.

Jon from Customer Service at ReferralCandy is an absolute delight! He was responsive and knowledgeable and went above and beyond to help me with my issue. Highly recommend him for all your customer service needs!

Pretty fast customer support via chat. We've been liking Referral Candy so far. Thanks Jon for his support.

ReferralCandy is a very useful, straightforward platform that helps you incentivize customers to share your products and brand with others. I recently had some questions and was assisted by Jon, who resolved my issues. Thank you again!

I was able to to do the setup by myself and did not need any IT support. Yet I asked for a call with the Referral Team to discuss ways to optimization. JC got on a call for me and we went through our Dashboard together. He gave me some concrete tipps on how to get more out of the Referral Candy software. He also included all topics in a summary mail he sent afterwards. On top of that he was available in the chat the whole day while working on the discussed topics. Thanks from Munich! Daniela

This review is for customer service: I chatted with Ines from support. She was very helpful and patient. She quickly responded to my messages and gave detailed support. Awesome.

Still trialing the product, but the support is has been incredibly helpful and responsive to all my questions!

Great support from Cris Lopez. Followed through until our issue was resolved. Have been a long term user of Referral Candy and had very few problems with it. Highly recommend.

The support is quick and great! 100% recommended. We were able to do a referral program that has exceeded our expectations.

Referral Candy has been an amazing app so far helping us turn customers into raving fans and affiliates! Would highly recommend! Their support team are also fantastic!

Katherine just helped me get out my first-ever RC campaign. Very gracious and professional. Actually provided more service than I asked for. Unusually helpful. Thanks Katherine!

Good fraud detection system, and does a very good job of encouraging customers to sign up for additional referral discounts. Have not had any issues with it.

Our brand signed up for Referral Candy and had so many questions about navigation, implementation, and set up – however Jon was so amazing in answering our questions with ease and supporting us every step of the way! He's been absolute great at responding to our emails and chat. Amazing service and look forward to seeing the results from the program!

Karen Manuel was incredibly helpful to our team in setting up our Affiliate and Referral program. Alejandra was also very informative in providing us the best solution to our issues.

We've used RC for 2 years now and it's super simple to use and their customer success team have always been very responsive and helpful. I can't fault it if you're looking for a referral program!

The experience was great. I'm new and there's a very patience and knowledgeable young lady back there named Katherine. I appreciate her time and handling me with kid gloves. Thanks K!

We just signed up for ReferralCandy, and I was asked to take over the program without having been a part of the discovery. I contacted support via the chat and delt with Jessa and Ines a few times. Each time they were both was SO HELPFUL and answered my questions and helped me get a resolution very fast. I appreciate the amazing customer service!!

Benz Jalali solved all my doubts! I couldn't really give a try on the app yet, but all the configurations and customizations seem great for us! Thanks!

We are excited to try out the app and had a number of questions, their customer service team was very helpful in answering them promptly and accurate. It is nice knowing the Development Team and Customer Service Team work closely. Thank you Jessa, for your help. We are excited to see what ReferralCandy can do.

just getting set up, it's pretty easy to use but i had a few questions, even on the chat support, super quick - Lorraine is a superhero

Overall good experience with the app so far, it's early days but the customer support has been very good. I received quick and efficient service from Benz.

Just going through the onboarding process and Lorraine has been very helpful. Only giving it 4 stars because we haven't tested the app out fully yet. Will update if it proves to be what we're looking for.

5* so far. The customer support team are very quick to respond and are very helpful. I am going through the activation session now, fingers crossed everything goes smoothy.

Wilderdog

2023-01-10

United States

Katherine with support is awesome! She was super helpful, as the app itself is not very intuitive to set up. But we'll see how it goes once it's activated!