Reviews for Referral Candy & Affiliate

The platform works absolutely amazing without much effort. The support team is equally good. Recently I had a chat with Jon and he assisted me for more than one hour..Respect his patience !!

Their customer service is wonderful! Katherine and Jelson helped us with a problem we couldn't solve by ourselves. They made the process super simple and quick! Definitely a great experience.

Set up for things like this never go as smoothly as you'd hope. Everyone's business has nuisances. Referral Candy's support has been super helpful and patient with us. Thanks to Katherine and Jessa.

JC was so attentive and solve my problem right away. Thank you so much!! Joyce from www.nakedlab.com

The support team is really hands on. Jessa has really helped us launch our programme successfully. Whenever I have needed one on one attention and assistance, I have received it. I am quite positive about the results we will see from partnering with Referral Candy.

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Amazing customer service. Big shout out to Katherine and Jon who have helped me so much as we got our program installed and launched. Thanks to them and their colleagues who stepped in at times too.

The App is very interesting, and it works well, it tracks the events well. Against this, I would say that I would like the emails that it offers you to be translated directly so as not to have to spend so much time on it. The customer service is great, fast and responsive. They are very attentive and really look for a solution that suits your problem. Special mention for JON, he was very kind, attentive and very very good at his job. If I were his boss, I'd say he's a guy to watch out for.

Incredibly helpful and FAST customer service, Ines was very patient and kind and helped me with an resolved several requests - would highly recommend this app!

Customer service is very good. When I asked if they could only handle $ when I wanted a discount in Japanese yen, they responded politely even in my poor English and were able to resolve the issue pleasantly. As a result, I was able to get a discount in Japanese yen as well as most other currencies. I am sure I will continue to this services in the future.

Shokz

2023-02-28

United States

Great customer support experience. JC really helps solve the issue, hope we will have a good coporation later.

Great customer support experience. Ines was wonderful at helping me resolve my issue quickly. Thank you Ines!

This is the first time I write a review - Incredible bad customer support, UI not clear. Fo three days I was chatting with customer support without any clear guidance how to send me mails out. The only thing they could say was "Let me ask our engineers" I gave up. And for canceling my subscription I needed to contact support. I am since 2019 using Shopify apps never encountered such a bad experience. My colleague with even more experience has the same opinion. UPDATE: I will wait until you contact me or resolve the problem

Fast and attentive response from Cris! She help me together to work out a request from one of our customers. Thank you for your assistance!!

Jelson was very helpful and responsive to my questions. We haven't implemented the app completely yet, but based on the great customer service I am looking forward to utilising the app and seeing the results moving forward. :)

Jon Dolor was such an amazing help today!! He was very quick to respond and very helpful! Thank you for your assistance!!!

Fantastic Customer Service I was assisted by Katherine. She was very helpful and knowledgeable and was able to help me with the issue I was experiencing.

FEND

2023-02-17

United States

Fast and attentive response from their customer care team. Cris was great! :) His instructions helped me make the update I was looking for.

ReferralCandy is a very useful, straightforward platform that helps you incentivize customers to share your products and brand with others. I recently had some questions and was assisted by Jon, who resolved my issues. Thank you again!

Jon from Customer Service at ReferralCandy is an absolute delight! He was responsive and knowledgeable and went above and beyond to help me with my issue. Highly recommend him for all your customer service needs!

I was able to to do the setup by myself and did not need any IT support. Yet I asked for a call with the Referral Team to discuss ways to optimization. JC got on a call for me and we went through our Dashboard together. He gave me some concrete tipps on how to get more out of the Referral Candy software. He also included all topics in a summary mail he sent afterwards. On top of that he was available in the chat the whole day while working on the discussed topics. Thanks from Munich! Daniela

Bench

2023-02-16

Canada

Pretty fast customer support via chat. We've been liking Referral Candy so far. Thanks Jon for his support.

This review is for customer service: I chatted with Ines from support. She was very helpful and patient. She quickly responded to my messages and gave detailed support. Awesome.

Still trialing the product, but the support is has been incredibly helpful and responsive to all my questions!

The support is quick and great! 100% recommended. We were able to do a referral program that has exceeded our expectations.