Reviews for Referral Candy & Affiliate

Mumberry

2017-11-13

United States

Great app and customer service! Easy to use and works great!

great customer service! Jon from the support team was very swift and thourogh when it came to answering my questions and concerns.

Soflete

2017-10-26

United States

ReferralCandy has def met and exceeded our expectations of what it can do and how easy it is to use. Plus customer service is off the charts. We had a small issue and their rep Edmund was fantastic—handled our issue like a champ in no time!

Sourcecollections

2017-10-06

Singapore

Adam at support team is incredible. Extremely helpful and patient with our questions and even took the initiative to offer support in areas where we least expected they would.

We are SO tired of Shopify apps that send emails to our customers without warning us or asking for permission. This is yet another one. And for that reason we won't be using it. Only one day after signing up to try this app, it's already sent 324 welcome emails to our customers, and never notified us once or asked for our permission before doing so. It's flat out unacceptable. Uninstall.

Amazing Application for established stores.

Edmund at support and their support engineer Jason really helped us out. When the problem we were having with the app connections with Shopify couldn’t be fixed via a simple uninstall and restart, they went in directly and helped us find the problem in our store. Definitely recommended.

Update: Referral Candy has resolved my issue and I am happy with the outcome. Original Review: Extremely inconsiderate customer service. Stuck paying for a useless app. I will NEVER recommend Referral Candy to anyone. Try Friend Buy instead because their service is top notch.

Great products and service. A big thanks to Bryan, he made the integration so smoothly and seamless. Excellent customer service, which is huge in this day and age. I strongly recommend ReferralCandy.

My Hairprint

2017-09-21

United States

I was tasked with learning this App and Tippy was a huge help! He navigated me through the App and explained how it all worked. He offered advice on how to improve our campaign and exposure. Highly recommended!

Omaxhealth

2017-09-21

United States

Very helpful support and easy implementation.

Easy to use and great support team. Thanks for all the help!

Referral Candy is a great referral tool. The customer service team is very helpful and had solved any issues we have had. They will do their best to help you!

Great referral service. We've been using it for just over a month now $6500 revenue through referral. I assume that revenue should increase overtime since it seems to take time for referral to get spread out among all customers. Support was prompt and responsive. Overall great app.

great customer service! stays with you until the issue is fully resolved.

It is a great app! It is helping us to improve our sales without much work from our side, and not even that, they have a really good customer service to solve any question. I really recommend it!!!

Omie Life

2017-08-14

United States

We use ReferralCandy religiously and have had an incredible experience with their customer support staff. They always respond quickly and walk us through all the questions we have. Two thumbs up!

Ecocentric Mom

2017-08-14

United States

Great support and easy to use app

We use this app on our medium sized ecommerce website. It does a good job for us. Edmund from ReferralCandy support reached out to me and asked if her can help us improve the performance and was able to provide me with a list of things we can do. Support is very easy to reach and they are happy to help.

Fantastic support with set up, including complex integration into our subscription software. Great app, easy to use, great team!

best referral app - have tried them all!

I've heard great things about ReferralCandy, however I've yet to really dive into using it, so this review is more in reference to the customer service. I've contacted the company a couple of times and always received really great customer service. I can tell that they are really focused on customer satisfaction and are super responsive. Really refreshing. 5 stars for superb customer service!

EJ knows what customer service is all about, Very Helpful -

I just got off the phone with a support rep named Karen and am literally switching my referral program from another one (ALMOST) solely based on the level of support. These referral programs are a little intimidating to get setup, as you want to make sure everything is good before going after affiliates, and Karen went over and beyond to explain and walk me through how everything would work. Had it not been for the call, I probably would have just played it safe and stayed with my existing service because I didn't want to have to "figure out" how to set everything up again. 5-Stars! Definitely looking forward to getting into the service and seeing the benefits!

Tippy is the best!!!!!! Great support.