Reviews for Referral Candy & Affiliate

Customer service team especially by the name of Jon helped me out and really was patient and reached out to me after I was not sure If anyone would even get back to me, but they initiated a response after my last conversation showed I was not getting the help I was looking for. The representative Jon came through and followed up to ensure I was able to get the integration of the Recharge and Referral Kandy API Beta integration Jon was Very helpful, fast and responsive to my questions. I really appreciate when customer success persons like Jon showed up and really help out a customer on their e-commerce business.

Fantastic service provided by Jon. In the world of e-commerce it can be difficult to get timely support from software and apps. Jon, on the other hand, had our request resolved in under 15 minutes! Thanks again!

This review is about the Customer Service, not about the app itself. Needed support to change billing information. Response was quick and accurate. Jon D. was the contact. Super nice. Even followed up a few days later to make sure my issues were solved.

Great customer service provided by Dwight. He was insanely quick at solving my issue, friendly and most importantly very professional.

we are just getting started with referral Candy, so I am not sure how we like the functionality yet, but the support has been first rate. Derek was happy to get on a screen share with me to walk me through the basic setup and help us get it launched. very helpful and quick to respond.

So far the app seems to fit my need. Got Derek to help me tweek it at the beginning. In the early stage at the moment, but so far so good

Nice UI, easy to setup and use, fits my needs and good customer service. Great tool for sending coupons via your website.

Excellent customer service! Really enjoyed getting this account set up with their team. Excited to see what the results are!

So far so good! The app is simple and the support has been great. Tomas K from Referral Candy has been helpful throughout the set up process, and has offered detailed advice the whole way through.

Great customer service. Highly recommend and am excited to see how the platform performs over the next few months. Thanks Tippy!

Spoke to Tippy Destacamento, he explained everything so clearly and helped us out very quickly. Thanks to him I am now a referral candy expert.

App is really easy to install and configure. Customer support is very responsive and quick. This app is a must have!

The app is very straightforward to set up and use. I would recommend to those who are thinking to use referral program to promote their store and website. Also, Jon and Dwight from Customer Service are very helpful - always make sure my problems are solved before closing the ticket.

So far it's pretty good, because we are in the testing phase. BTW, the guy who name Benz was so sweet. He patiently answered many of my questions and very helpful. Look forward to this app bringing me more surprises.

SIRPLUS

2019-02-28

Germany

I think the app is great if you want an easy way to engage your customers to recommend you to friends& Family. However, we had some problems to translate everything to German and adapt the design. For this issue, Derek from the customer service was a great help

Atendimento personalizado com muito cuidado e atenção, Tippy foi exelente e ajudou em todas as minhas dúvidas.

This company has GREAT customer service, which is important because you really don't want to be left in the dark when it comes to something as important as a customer referral program. Our support person, Tippy, is super dedicated, he responds within 1-3 minutes normally (which is fantastic), he even met with me via Google Meet during his lunch break to go over the settings on our page. Could not be happier with their performance so far. We will update this review as we get more acquainted with the company, but so far they're excellent.

Great customer service from Tippy! Fast to respond to my questions and then even called to follow up to make sure everything was running smoothly. 4* because we are just starting to use the app.

Tippy is prompt in answering & helpful. He had answered questions in concise manner. All the best in your job!

I just set it up and had a load of questions. Derek was patient over the chat and guided me through everything. Excellent customer support.

We Drink Bubbles

2019-02-25

United States

Fantastic service! Everyone on the support team has been super helpful and responsive in getting things set up for me, especially Derek, Lorraine & Jon! I have many Shopify apps installed on my website and Referral Candy support has by far been the most responsive and helpful. The app is super easy to use and very intuitive! I will definitely recommend it! Thanks Referral Candy team!

Tomas was very helpful throughout the whole process of New Beginnings launching Referral Candy. He was very efficient and always punctual in replying to our emails offering his help. He always went above and beyond to assist and give us the knowledge we required for the programme to go live. Thanks Sophie & Amanda

Seems good so far, easy to use and the support has been great - both via chat and when I reached out to Jon as I'd made a mistake with customer import - very quick and friendly response to get it all sorted for me.

Customer service is amazing! Time after time, Tippy has helpful answers and suggestions and functions like a true partner. So pleased!

Great phone support from Tippy. Top notch service so far! The app seems well laid out with plenty of options - let's see the referrals roll in!