Reviews for Referral Candy & Affiliate

Jon from customer support is great. He showed his availability for my "customized needs" as I need the campaign to pause sometimes.

Lorraine from customer service helped to clarify how cash rewards could work through Recharge. Haven't had a chance to jump in too much, but overall templates look very customizable (options to edit code directly is a plus) and it's quick to set up

I signed up for the free trial, and thought it was very easy to use and was able to get it up and running so quickly. I had some questions and Jon got in contact with me so quickly and has continued as I have had further questions. It has been a great customer service experience.

Jon in customer service was kind enough to extend my trial since I didn’t really use it in the time frame I had. He replied to me quickly and it bodes well for their customer service in the future :)

Easy to use and customer service are quick and helpful. I needed help integrating a popup and it was done within a day!

I just signed up for referral candy yesterday. I had a few questions and heard from Tippy at Referral Candy right away. We did a call to resolve the issues and he provided some additional tips. I'm excited to get the program launched.

Tippy was very nice and informative. He went over everything with me to make sure I was utilizing all the tools of Referral Candy. I would highly recommend anyone that wants a program like this to check them out!

Derek did a really great job of helping me catch up on the relationship between this app and my company. He was very kind and helpful on the phone and provided me all the resources I needed.

Tippy was amazing! He stayed 30 minutes after his shift just to walk me through some simple questions. He exemplifies what customer service agents should be and could be the role model for the entire department!

Customer service team especially by the name of Jon helped me out and really was patient and reached out to me after I was not sure If anyone would even get back to me, but they initiated a response after my last conversation showed I was not getting the help I was looking for. The representative Jon came through and followed up to ensure I was able to get the integration of the Recharge and Referral Kandy API Beta integration Jon was Very helpful, fast and responsive to my questions. I really appreciate when customer success persons like Jon showed up and really help out a customer on their e-commerce business.

Fantastic service provided by Jon. In the world of e-commerce it can be difficult to get timely support from software and apps. Jon, on the other hand, had our request resolved in under 15 minutes! Thanks again!

Great customer service provided by Dwight. He was insanely quick at solving my issue, friendly and most importantly very professional.

This review is about the Customer Service, not about the app itself. Needed support to change billing information. Response was quick and accurate. Jon D. was the contact. Super nice. Even followed up a few days later to make sure my issues were solved.

Nice UI, easy to setup and use, fits my needs and good customer service. Great tool for sending coupons via your website.

we are just getting started with referral Candy, so I am not sure how we like the functionality yet, but the support has been first rate. Derek was happy to get on a screen share with me to walk me through the basic setup and help us get it launched. very helpful and quick to respond.

So far the app seems to fit my need. Got Derek to help me tweek it at the beginning. In the early stage at the moment, but so far so good

Excellent customer service! Really enjoyed getting this account set up with their team. Excited to see what the results are!

Great customer service. Highly recommend and am excited to see how the platform performs over the next few months. Thanks Tippy!

Spoke to Tippy Destacamento, he explained everything so clearly and helped us out very quickly. Thanks to him I am now a referral candy expert.

So far so good! The app is simple and the support has been great. Tomas K from Referral Candy has been helpful throughout the set up process, and has offered detailed advice the whole way through.

App is really easy to install and configure. Customer support is very responsive and quick. This app is a must have!

The app is very straightforward to set up and use. I would recommend to those who are thinking to use referral program to promote their store and website. Also, Jon and Dwight from Customer Service are very helpful - always make sure my problems are solved before closing the ticket.

So far it's pretty good, because we are in the testing phase. BTW, the guy who name Benz was so sweet. He patiently answered many of my questions and very helpful. Look forward to this app bringing me more surprises.

SIRPLUS

2019-02-28

Germany

I think the app is great if you want an easy way to engage your customers to recommend you to friends& Family. However, we had some problems to translate everything to German and adapt the design. For this issue, Derek from the customer service was a great help

Tippy is prompt in answering & helpful. He had answered questions in concise manner. All the best in your job!