Reviews for Referral Candy & Affiliate

I'm using ReferralCandy to help us with a Refer a Friend program. We're a new start-up company and have tried other apps, but didn't receive much support. Each time I reach out, the support at ReferralCandy has been great. Karen helped today and was very responsive and helpful. Thanks for all your support! Ann H.

While I think it's got a while to go to be a super intuitive software, I don't think there's a better one out there. I wouldn't take my chances with others especially with Derek as the best customer service support staff member. Helped me through a precarious situation and I am so relieved! Definitely worth downloading, but make sure what you're offering to customers and how!

We just started ''playing'' with ReferralCandy but so far, we really enjoy it. Also had a great customer service from Derek! Great help and fast response! Thank you!

Great support! Easy to install and the team did a great job answering the few questions I did have! Would highly recommend.

We haven't implemented the app yet but Derek at Referral Candy has been incredibly helpful in answering my questions.

Haven't gone live yet, but Karen was an absolute superstar helping me get everything in working order.. alway the most important part of any app... getting to know how to us it quickly!

Austin and Kat

2019-06-20

United States

TIPPY did an amazing job walking me through how to make sure referrals were linked to the proper customer. Really wonderful to have that kind of support so readily available.

Derek was super useful programming the app. Still haven’t tried it out but definitely looks promising.

KEGELBELL

2019-06-19

United States

Derek helped me navigate the app by doing a Loom video. That made a big difference. Thanks. I wish there was a tutorial for the referring customers on what to expect and how to expect it. It seems we need to provide more language in the email, but as it is still a bit vague what the referring customer experience will be it is hard for me to create the documentation to support the referring customer's experience.

I had a few issues with setting up the account, and contacted the support team. Jon was amazing and prompt to help us ! Nice app with very intuitive features and excellent support.

I just had a great on-boarding session with Tippy! He not only walked me through the app, but provided a lot of insight into referral marketing for online retailers. I feel comfortable contacting him going forward with any questions that I may have. YAY! Thank you!

Best referral app for Shopify, period. We've successfully implemented referral candy to our store after trying several other apps that did not meet our needs. Referral Candy is well designed and easy to work around. The whole thing was implemented by marketers and did not require any lines of code, which is great. It's impressive to see how easy it is to install and get going. Our store is in two languages, and it was easy to work around and make the referral program work for both languages. Lastly, I want to point out that customer service is excellent. I chatted a couple of times with the support team and they had answers to all my questions in a few seconds. Karen, Lorraine Jon and Derek were all genuinely nice people who solved my problems in a few seconds. The support team is super quick and accessible. 10/10 would install again!

Lorraine Garcia helped answer my questions as I figured out how to use the app for the first time. Excellent support! Super quick, patient, and knowledgable.

Great app. Easy to set up and super responsive customer support team. Not many apps have the support that responds in minutes. Karen was super helpful :)

Easy to set up and so automated !! that you really don't have to do anything once it gets started. Thanks to Derek for answering my questions so fast!

Great app, has everything that you need to start your referral program. Needed some help, and got fast response and help from someone called Tippy. Very nice person, managed to help me very quickly and professionally. I would highly recommend using Referral Candy for your store, if not - you are missing out on some good $.

RELXNOW

2019-06-11

Hong Kong SAR

The app is great, having been using for a long time, and their service are excellent especially Jon!!

Good customer service, most recently with Karen. Overall the app is good for the price, but I do wish there were more drag-and-drop style customizability for the template, previews available for all emails, and integrations with other apps like Klaviyo.

I was somewhat confused with how the payout system worked. I was thinking of canceling until Tippy walked me through everything. I was pleasantly surprised with not only his knowledge but also how much he cared about making everything work correctly for me. 10 out of 10 for Tippy's service. In closing, I would very much like to see custom discount codes integrating with referral links. This is a MUST for sharing on Snapchat, YouTube and Instagram. Links are fine for facebook and Twitter but almost useless for the above mentioned networks. Please implement immediately

We have been using referral candy for our brand, and we had some problems on editing some of our pages. Tomas helped me out today on my referral page edit! His reply was quick and simple. Thank you for your detailed help!

Tippy helped me out and he was amazing! We are looking forward to working with Tippy at Referral Candy.

L'application est très simple d'utilisation (uniquement en Anglais par contre). Le service client est très réactif (merci Derek). Et en plus, l'application peut être connecté à d'autres application de parrainage et c'est très pratique !

Derek was a great help on multiple occasions and with his guideness, we resolved all our issues in no time at all! Thank you!

BOXRAW

2019-06-04

United Kingdom

The app is easy to use and setup, providing great analytical tools to see how well your referral scheme is performing against industry averages. The support team is also very responsive and actively seeks to provide guidance - a special thank you to Jon for his ongoing support.

I use this app to increase sales and I love it! I love Jon from customer service as well. He's super helpful. Referral Candy is easy to use and very affordable for a small business so I'd definitely recommend.