Reviews for Referral Candy & Affiliate

Tippy was a huge help this morning! We started in the chat window and he extended the invite to do a google hangout to make sure I was clicking all the right buttons throughout the tutorial - I found this very helpful. He did a scan of our campaign to make sure everything was polished. Thank you Tippy!

Tippy was really nice and gave us really good advice on the product. Referral Candy is awesome. I recommend it.

This app and the support team are OUTSTANDING!!! Tippy, Who helped me setup my my account was not only patient, but also knew the app well. He was very helpful with selecting the correct photo and the content.

We did not rate the app 5/5 as we are still on a Free trial version, but so far we are pretty happy with it! Also, we could easily put 5/5 to customer service as it was perfect! Tomas K. was very reactive and helpful! Great experience! Will recommend!

Derek did a great job helping me out with me question! Very prompt, and quick. Thanks again! It's refreshing to actually receive true customer service.

Derek Benito responded quickly and provided me with all the information I needed. I love a quick response!

La aplicación cumple con lo estipulado, sin embargo tiene sus limitaciones. Las traducciones al español deben realizarse manualmente. Sería la mejor app de referido si pudiera tener opciones como dar un descuento o dinero x a la persona que refiere a un amigo en la primera compra que dicho amigo realice y luego ofrecer otro tipo de descuento o dinero por las siguientes compras que realice el amigo referido. Ejemplo: 1ª compra 10% y desde la segunda compra en adelante 5%. El precio de la app es aceptable en comparación con otras app, como smile, que te cobran segun las caracteristicas del programa que quieras usar. ReferralCandy ofrece todas estas características a un precio único y asequible. El servicio posventa es excelente y Raul a estado muy pendiente a mis necesidades. Gracias por todo.

App needs some tweaking with the instructions that are posted, but Tippy and Karen in tech support were very patient and helpful getting Referral Candy set up. They were easy to fix --- just need to know how.

I almost joined Loyalty Lion and spent a fortune but luckily went for ReferralCandy at the last minute I do still think it's quite expensive. And, to be honest, the app is a bit rough around the edges. It could do with more customisation options (the emails are bit basic) and better referral features (tiered rewards would be great) but it gets the job done. I've been using it for a couple of months now and the referral rate on my store is a pitiful 0.31% so it's not performing particularly well. But that could be due to my offer not being good enough so I can't blame RC too much. For now I'm going to leave this review at 5 stars as the customer service has genuinely been great. Very fast response times and helpful staff. In particular Tippy did a great job of helping me out. I will continue to try to improve the referral scheme and after a year I will update the review and give a more accurate star value for what it's worth, based on how I got on.

Tippy Destacamento was a huge help to us getting things off the ground. He took his time to walk us through everything we should know and just proved very valuable to our company. Made learning Referral Candy so much easier and that level of support will keep us around for a long time!

Muy bueno, Tippy muy buen consejero, el servicio de atención es muy rápido y eficiente. Lo recomiendo

It's a good solution if you want a quick solution to a referral program bu the software itself is a bit limited (as the low price would suggest). Despite the limits, it's nice and the customer service (Derek and Benz) super fast and responsive.

The personalised customer service that our team receives from Referral Candy team member, Benz has been efficient, spot-on, and super easy... thank you!

ReferralCandy is great! I've been using it for a long time on our WooCommerce-based store but am now migrating over to Shopify. While building our new store, I needed help with a weird issue (that turned out to be caused by another app) and Karen walked me through what to check. Without her help I wouldn't have even thought to look in the other app's settings to see what it was adding to each page. ReferralCandy is an easy way to let customers become advocates, and it works great for us... and pays for itself very very quickly. Thanks!!

We used this app to attract new customers via our loyal existing customer base. In around 6 weeks it's brought in around £800 in new sales, pretty impressive but I would say the success is down to a strong offer for advocates and referred friends. Support has also been great, a super fast response on their on-page chat with knowledgable staff (special mention to Karen for answering endless questions). https://www.kartel.co.uk

waekura

2019-07-17

France

Perfect! I needed some help and Karen helped me and found out how to solve my problem :) I recommend

LARSEN & ERIKSEN

2019-07-17

Denmark

I used this app to attract new customers through the referral programme. The customer support was great. Tomas K was patient and very helpfull with all my questions. Great job.

Derek was fantastic! Super service - thanks soo much. Responded quickly and help me set up our referral program quickly. Really appreciate your help Derek!!

Referral Candy really helps our business gain new customers. I had a small issue with a customer's referral code, and Lorraine on RC's support team got to the bottom of the issue quickly!

Really great help!!! Totally recommend it. With best customer support .Dwight really helped me out on customer chat. Worth the money!

Hi, Received great and prompt support from Tippy..Looking forward to using Referral Candy for our upcoming event

Amazing customer support that is available to live chat and work through issues quickly. System is well designed and comes fully-featured. Not really missing anything. Derek is an amazing rep btw!

Staff very professional, especially Karen, she helped me with a lot of question. Suggest to all to try this app!

Upon using this app Mr Derek Benito first and foremost was very knowledgeable and helpful. He guided me through with ease and I felt very comfortable following his instructions. I tried my hardest to confuse him with my lack of knowledge but it just didn't work. Kudos to Great Service!!!

I'm using ReferralCandy to help us with a Refer a Friend program. We're a new start-up company and have tried other apps, but didn't receive much support. Each time I reach out, the support at ReferralCandy has been great. Karen helped today and was very responsive and helpful. Thanks for all your support! Ann H.