Reviews for Referral Candy & Affiliate

Great support, specially from JC. It is a trusted app provider and I feel really supported. Happy to continue using the app!

Support team were very helpful answering my questions on live chat. Most versatile option I have looked at.

RYZE

2020-11-16

United States

I've really appreciated all the incredible support I've received from the team (especially Karen!). Over several days of back and forth's, she always puts in max effort, is very timely with responses, and gets to the bottom of issues quickly. Keep up the great work and I'll be recommending this app to many in the future.

Derek was super helpful in answering some questions I had about the tool Thank you very much Derek :)

I really appreciate your great support, especially to Benz. I have asked several questions and the response as really quick and the explanation was very clear.

About the app : Exactly meets my needs. The customization & translation tools could be improved though, but overall very good. About the support : This is the best part of the App. Karen was super helpful and precise in her explanations. And when it's the support team sending e-mail reminders to the client and not the other way around, that's a pretty damn good sign about the customer support reliability :)

I like the ease and automation of this app. Customer service is fast and efficient and Jon is v friendly and helpful!

Love the app and the support team! They answered all my questions and went above and beyond! Definitely recommend.

JC helped me with something that was vothering me for days in a matter of minutes!! Thanks for being super helpful and very efficient!!

Nice App....love it !! And the Support is amazing! Derek helped me a lot. I think that will work and the app is amazing!

Love this app for the price and the ease of use, Tom from customer service was great too. Starting to see revenue coming in which is awesome.

Excellent customer service provided by Jon. We can't wait to get our affiliate and referral programs going!

Great customer service. Derek is sooo very helpful! Can wait to start using this app for referrals!

Very good app, does what it promises, with very good customer service, I had the opportunity to exchange some ideas with Jon, who was always ready to help and always with the best solution

Tom was amazing in helping to troubleshoot my problems and I really appreciate his detailed explanations and initiative.

So far so good :) Very helpful support team member JON and amazing app features Will use it for a long time thank you !!

Flora Sophia Botanicals

2020-10-31

United States

I am only starting to use this app - initially the email responses to my requests for support with set up were well intentioned and kind, but for some reason they would not agree to chat with me even after asking multiple times. I was considering to not use the app. HOWEVER - then I received another email from the company where I was connected with Mardie who immediately was available to work with me LIVE on google hangouts... or whatever they call it now :) She is incredible. Probably the most helpful, knowledgable and informative online assistance I have ever had for any app (I have tried MANY apps and needed a LOT of support in my day). There are apps out there that will not give you this kind of support without paying large sums up front for a premium plan - Referral Candy gives this to you when in your free trial period to get set up. Mardie was able to efficiently walk me through this step by step and answer every single question- and when she did not have an answer, she found it for me later and emailed me. She is honestly brilliant and this reflects on how good of a company this is if they have people like Mardie available for us and give them space to spend so much time supporting customers. I would not hesitate to send anyone else to try this app - the app may or may not work for you but you will possibly get the best support you have ever received.

Karen has been the GREATEST help setting up our referral campaign. He was willing to provide suggestions, check everything was working and jump on a video call to help me with any questions. Could not have been happier with his help. Thanks Karen!

Tom was super helpful getting our integration set up, prompt on the email and good to deal with. Looking forward to using the app.

Derek has been the GREATEST help setting up our referral campaign. He was willing to provide suggestions, check everything was working and jump on a video call to help me with any questions. Could not have been happier with his help. Thanks Derek!

Tom was extremley helpful in sorting out a glitch with sending out my first refferal campaign. Very clear, quick responses - the perfect service, and right way to deal with the situation.

I am glad to have JC as my customer service person because he is very patient and answer all my questions clearly. It helps me a lot in executing my referral program. The app is also well-organised.

Tomas at ReferralCandy did a great job explaining the capabilities of the app with me, late into the night. It's much appreciated!

I had an excellent customer service experience with Benz, who helped me with a workaround relating to email automations. Thank you, Benz!

We use the app together with Klaviyo and it works perfectly fine. The support is very good. I can refer Referral Candy ;)