Reviews for Referral Candy & Affiliate

Flora Sophia Botanicals

2020-10-31

United States

I am only starting to use this app - initially the email responses to my requests for support with set up were well intentioned and kind, but for some reason they would not agree to chat with me even after asking multiple times. I was considering to not use the app. HOWEVER - then I received another email from the company where I was connected with Mardie who immediately was available to work with me LIVE on google hangouts... or whatever they call it now :) She is incredible. Probably the most helpful, knowledgable and informative online assistance I have ever had for any app (I have tried MANY apps and needed a LOT of support in my day). There are apps out there that will not give you this kind of support without paying large sums up front for a premium plan - Referral Candy gives this to you when in your free trial period to get set up. Mardie was able to efficiently walk me through this step by step and answer every single question- and when she did not have an answer, she found it for me later and emailed me. She is honestly brilliant and this reflects on how good of a company this is if they have people like Mardie available for us and give them space to spend so much time supporting customers. I would not hesitate to send anyone else to try this app - the app may or may not work for you but you will possibly get the best support you have ever received.

Karen has been the GREATEST help setting up our referral campaign. He was willing to provide suggestions, check everything was working and jump on a video call to help me with any questions. Could not have been happier with his help. Thanks Karen!

I am glad to have JC as my customer service person because he is very patient and answer all my questions clearly. It helps me a lot in executing my referral program. The app is also well-organised.

Tom was extremley helpful in sorting out a glitch with sending out my first refferal campaign. Very clear, quick responses - the perfect service, and right way to deal with the situation.

Derek has been the GREATEST help setting up our referral campaign. He was willing to provide suggestions, check everything was working and jump on a video call to help me with any questions. Could not have been happier with his help. Thanks Derek!

Tom was super helpful getting our integration set up, prompt on the email and good to deal with. Looking forward to using the app.

Tomas at ReferralCandy did a great job explaining the capabilities of the app with me, late into the night. It's much appreciated!

I had an excellent customer service experience with Benz, who helped me with a workaround relating to email automations. Thank you, Benz!

We use the app together with Klaviyo and it works perfectly fine. The support is very good. I can refer Referral Candy ;)

Player One Coffee

2020-10-29

United States

Karen, contrary to the meme of the name these days, was a great person to work with and answered multiple questions for our company and help us to get back on track quickly. 10/10 would recommend.

Derek offered phenomenal support for all my questions and solved every single one, even the ones I thought would be a dead end!

Derek is the man and helped me get everything set-up! Looking forward to seeing how referral candy can help Canopy!

Great app which has been quite useful for our store. I recommend as well their great customer service team who is quite helpful.

I love this app but haven't had a lot of time to work with it. I've recently been in touch with Karen Manuel, who has helped me immensely with this app and I couldn't be more grateful. The help was quick, accurate, and friendly. Thank you!

So far so good. Jon Dolor was a great help when troubleshooting - took a little while to figure out the problem BUT once we got to the bottom of it he kept checking in again.

I used this app to help me to give referral codes to my customers, Works very well. I Recommend using this app.

Just started using it with the Klaviyo integration and Derek Benito from customer service was really helpful to get me started when I had questions.

Technical issues with referral tracking but great Service from Tom, he helped us to resolve the issue.

Strategy adjustment only. Thank you all so much for assisting. Very efficient support team and friendly staffs.

I signed up for this app to set up an affiliate link. The user interface is fairly intuitive, but it did require me to reach out to support to clarify how the link works and to whom it is sent out. It defaulted to be sent out automatically to anyone who make a purchase on our site, which I thought was odd. However, their customer service was excellent. The gal who helped me, Benz, was super thorough and patient and explained everything very clearly and even followed up with a very detailed email.

I'm working on getting my site up with some additions to increase my sales. Karen was awesome to work with! she helped me make updates to my social media referrals and update a few other things to help improve my stats for my store!

The app works great. But, what is even more important in these cases, our experience with the customer service was excellent. Jon has managed to find the solution without ever losing patience!

We have JUST joined and Benz has been BRILLIANT! We are now up and running and can't wait to see our brand grow with this technique. I highly recommend this app, it works well with recharge and not many do.

I just installed this app. It is super easy to use and install. And ReferralCandy has the BEST customer service!. Tippy, the customer service rep, walked me through the app and made sure I knew how to the app. He is a rockstar, just like the app! I am looking forward to using this app to grow my business and acquire more customers! Very happy.

Mardie was amazing and is helping to guide our team on our new referral program. Thank you Mardie and Referral Candy!