Reviews for Referral Candy & Affiliate

Dealt with Tom Koetz regarding a payment issue we were having and he sorted us out in no time. Great service Tom, thank you.

Great customer service and product! Thank You, Mardie for setting up the account and resolving my upload issue.

Do not waste your time or money with this business. I've run multiple million $ Shopify stores over the last 10 years and I must say I have never come across customer service this bad, ever! It doesn't exist! I've sent multiple messages both direct on their control panel, via website and email. I've even responded to their standard email marketing messages asking for someone to contact me and I've received NOTHING. Not 1 email. Not 1 call. Nothing! Zero! I see other reviews here saying they received 'responsive and quick customer service' but I don't know how this is possible. If this is the case why did they not respond to me? After 30 days of waiting I'm now chucking the towel in. Let me assure you, that when it comes to choosing app developers to work on your Shopify store it is imperative that they offer good quality customer service. Especially with an area linked to referrals as it can involve a fair bit of connectivity across all marketing channels including discount codes/offers etc and if this isn't right from the beginning you are going to have a whole lot of unhappy customers which is NOT what you want from a referral app. If I was you, I'd look elsewhere and grab one of the other many referral apps that provide you with the support and ongoing cutsomer care you need and deserve. UPDATE: We have so far had 3 amendments to ReferralCandy's response to my review! The first saying they didn't receive any messages, then that they did and responded but the response must be in my spam and now that they don't know why the responses they didn't send didn't reach me. Well we know it's because you didn't respond. And when today you read my review, for the first time since signing up with your app I got an email from your support straight into my inbox! Strange that! I mean why do messages from you work now but didn't before? Like I said, you just couldn't be bothered to respond or help after I reached out to you for support. Perhaps if you had made the same effort to make 'several attempts to reach me' when I first contacted you we wouldn't be in this situation and discussing your atrocious customer service on a review platform of your services. This is ridiculous. And your stance on your response where you try and remove yourself from any blame whatsoever is disgraceful. All Shopify owners should take notice. Your messages to me today (after I left a review) were the first I have ever had from you in 30 days since I originally reached out and I find that (and your false lying claims) incompatible with a working relationship. Avoid.

We have been using this app for awhile and there is one major item we believe it is missing... there NO way to "Approve" a referral. We have made a request to add an "Approve" option to other options: Delete, Void, and Ban, but we were told, an "Approve option is currently not in place within the dashboard, but this is something I can raise to our design team" ... without an "Approve" option, even after we review a referral it will continue to show "pending review" since there is no way to "Approve" a referral... this appears to be a major omission to us. If an "Approve" option is added we will revise our rating...

We use this app to collect emails from our ecommerce store. Really effective, and Referral Candy has great customer service.

Great and easy to use app that “does the job”. Their customer support is amazing. Derek was super helpful and went as far as testing my codes :)

The Customer service is very good, compared with other apps. If you have any questions the team at Referral Candy will be sure to help. Shout outs to Derek who went above and beyond to ensure we understood everything and answered any questions we had - 5 Stars!

I particularly enjoyed their customer service. Super responsive and helpful. JC was on top of my concerns right away and managed to resolve our problems in no time.

We really like ReferralCandy - easy to use and setup and the customer support is excellent. Jon did an amazing job!

A friend referred me to use this app and I'm delighted at how easy it was to onboard and get things going after installing the app! I'm surprised that I really didn't have to do much to get the referral program started for my business. After replacing the images and messages with my preferred ones, I had a referral program up and running in less than 10 mins! :) I had some questions thereafter and I'm glad to be served by very responsive and patient support staff like Karen and Jon.

This app is very easy to setup and easy to use. Derek has been beyond helpful with any question that I have hadd. App is very easy to use and our program has started growing quickly

Not even 1 sale with this referral program, and I have been already charged $49 for nothing. I guess they do not care.

I'm still new to the app but their customer service is incredible. Lorraine not only answered my questions but she made sure she connected me with all of the info I would need to further build out my program.

We signed up for Referral Candy since we were looking to start rewarding our loyal customers for constantly making referrals for us, and also to have a mechanism in place that would allow new customers to avail of "earned" incentives. Onboarding was a breeze. Derek walked us through the process and explained all strategic options and things to consider. That was really helpful and we were up to speed in no time. 5/5 so far!

We plan to use this tool:) at first impression the costumer service is on very good level. Looking forward to start:)

Great app, easy to install and to use. Had a few questions, Derek from The Referral Candy Team solved all my questions and provided an excellent service.

Derek, JC & Mardie have been really helpful. Responsible and friendly customer support. Thanks to both of you!

Good program so far with great customer service. Jon was great on chat and helped us resolve our issue ASAP!

buah

2020-11-27

Germany

JC - Thanks for the great Team and the help. It was wonderful how fast they helped out. Stay like that

App has been good so far. Synced well with our Klaviyo account and when we had questions, Derek on the Referral Candy team was helpful in resolving them. Too early to tell if there will be a lot of business via referral, but our fingers are crossed.

I've just launched the plugin today and had a lot of questions about how to use it - due to my lack of understanding of certain functions - and Ms Dwight was very patient in resolving my issues, thank you very much!

Benz Jalali was great, happy with customer service. Only annoying thing Shopify doesnt let you do with this app is have multiple referral discount coupons at once if you're the referrer/advocate.

Easy to install, easy to configure and great customer support. Currently in week 1 and will update this review as I go along. Great so far!

Lilac St.

2020-11-24

United States

Created a positive multiplier on our customer acquisition from day 1. Incredibly easy to set up and use. Excellent, responsive customer service.

In order to do a separate campaign for the same store, there was a need to delete all of the advocates at one time without deleting my account. Dwight assisted me in making sure the engineering team at Referral Candy was able to do this in a timely fashion (before the start of the campaign) without the need for deleting my account. Thanks, Dwight, for being so prompt and helpful!