Reviews for Referral Candy & Affiliate

I'm still working to optimize the program with our users but the Referral Candy team has been very helpful. Karen did a great job of giving us some pointers along the way. Thanks

Great customer service from Lorraine! Referral Candy is easy to use and integrates well with Shopify and other apps.

Benz Jalali was very helpful in getting my familiarised with the app during my free trial. She was very helpful, friendly and courteous, also very patient with my questions. Thank you!

I used this app and the first month we had a sale. Derek from customer service helped me to set it during a zoom meeting so it is more noticeable and hopefully we will have many more referrals! He was very helpful!!!

Jon was able to help we start and stop my campaign easily. The customization is a little hard to navigate but overall it gets the job done.

Lorraine and Derek did a great job answering my queries. They were very patient and took their time to resolve my queries.

Great app with reasonable amount of back-end control. I needed assistance with some features and Lorraine Garcia was helpful and prompt with responses. I did notice some of the documentation was outdated as the UI in some documentation did not reflect what I was seeing in the RC app.

Lorraine was extremely helpful and was very responsive to our needs. We are continuing to work through the issue but have made quick progress thanks to Lorraine and the staff at ReferralCandy. Great job!

We had some initial complications with the integration of recharge regarding the automatic discount code being applied to subscriptions. However, this was resolved with the help of Derek our Customer Success Manager when he went above and beyond to get any problems we faced resolved and make sure everything ran smoothly thereafter. Since then we have had over £4000 worth of referral sales using Referral Candy. There's no surprise that this brilliant app has a great team behind it I would highly recommend using this app.

Teelixir

2020-08-18

Australia

Mardie at Referral Candy was extremely helpful and resolved my issue within 24 hours! Great support!

BornTea

2020-08-17

Hong Kong SAR

It's definitely the go-to app when you want to use Referral Campaign. Karen from ReferralCandy is super helpful, she immediately gets on the call with me whenever I need help. Very easy to set up and go - everything under 5mins.

A bit limited in terms of functionality (can't automatically apply credits to a subscription, no single-use codes for friends, not much flexibility in terms of email campaign UI) but really great support team - we spoke with Tom who was super comprehensive in terms of providing answers. Will fulfil your basic needs for referrals.

My existing customers keep on using the referral on themselves. Other than that, I have hope that this referral program will bring much more sales in the future. It says in their FAQ that customers will not be able to claim the code on themselves again because Referral Candy will check the information after they are in the database. The app is very easy to use and highly customizable. Thank you for helping me scale!

I tried this app in our store for over a month and it gave good results. Jon from their support service was also very helpful!

We're currently setting things up and are very excited to launch our referral program. We had many questions and we were able to work directly with one of RC's team members (Dwight S.). Dwight was VERY helpful and walked us through every detail that we needed clarification on. He also suggested some strategies that we will try out. This has been a great experience so far and we're excited to get this up and running!

Great app - very easy to set up and appears to work well. Very affordable compared to competitors. Customer service was excellent - Karen answered all my questions in a timely manner and even made suggestions to improve my setup that I wasn't aware of.

We have a very confusing install using both Shopify and WordPress. My customer service rep Jon helped me to make sure we had the right installation method for success. He also followed up multiple times to make sure we were satisfied!

The best think I liked about this app is Customer Service, @Derek, is an awesome guy, He helped me a lot, Thank You so much! And about the app, It's awesome, It should be your next Top Shopify Apps

Great app, really easy to use, customer support and service are top notch. Dwight helped me to solve most of my querries. Thanks Dwight! :D

This app has really made it seamless to set up a referral program, also the support when you get into the app is incredible, special thanks to Karen!

Karen was super helpful in helping e with this app. The app has increased customer engagement and orders!

We had an issue with one of our customers getting linked to orders that the customer did not place. Dwight was super helpful, and we were able to finally solve this problem! Thanks for all the help from the Referral Candy team! Thanks!

Setup really straightforward, easy to use, and fast customer support. Great thanks to Karen & Tomas for the help.

Metamorphoza

2020-08-05

Bulgaria

Easy to use, the support is really kind and helpful. The only negative I found for now is that the support help is a little bit slow (but maybe it depends on the problem).

The customer service provided by Lorraine was world-class! I'm still amazed by the attentiveness that she provided while fixing the modification that I requested. Simply put, this is a rock star company who puts the customer first! Thank you Lorraine!