Reviews for Referral Candy & Affiliate

The customer service provided by Lorraine was world-class! I'm still amazed by the attentiveness that she provided while fixing the modification that I requested. Simply put, this is a rock star company who puts the customer first! Thank you Lorraine!

Loved working with Dwight to find the right solution for my business. It’s great to work with someone who understands the needs of small business. Thx so much for your advice.

Adam helped me out with restricting codes for certain categories in our listing. He was fantastic and made the process very easy to understand and complete. Thanks Adam! A+++

The support is great. I´ve some questions, which takes a lot of time to discuss in the chat, i think. So the support was via google meet, was very good and all my questions get answered. Great.

Natalie Borton

2020-07-30

United States

I've certainly had some frustrations with Referral Candy over the years, but I will say I think they are continuing to improve and have great customer service. Tomas helped me figure out a big issue with customizing my referral theme and was a huge help. I like that it's easy to get in touch with someone whenever I have a problem.

Benz has been hugely helpful getting our integration with ReCharge working smoothly - to the extent they've gone and redone aspects of their flow and the associated training material. So good to be able to offer referral discounts on both one-off and subscription products! Thanks!

This program has run very well for us. Customer support has always been excellent. Highly recommended.

Setup really straightforward, lots of customisation options. Really great plug-n-play functionality although I would have liked to see Instagram Stories as a customer sharing option. Sent out invites to existing customers the same day of setup. Haven't had a referral sale through yet but customer service was on point too - thanks Karen!

Derek was so helpful in getting us started! We look forward to getting this set up with our Klaviyo integration. Great, flexible and customizable app!

Just getting started with Referral Candy and so far so good! Their customer support is fantastic. I worked with Karen today and she helped me get our custom theme up and running. Super excited to kick off our rewards program.

4 stars because there are limits when it comes to customizing emails. but customer service was excellent - shout out to Derek and Lorraine for answering all of my questions and being patient.

Havoc

2020-07-28

Mexico

A massive thanks to Derek, he has been so helpful as I took over the Referal Candy program for Havoc and I used to have a lot of doubts that Derek kindly answer for me.

Great app! Very helpful and friendly team who will check back in and monitor the success of your your campaigns which is great. Highly recommended! * Just an update after having used RC for some time now, it is working extremely well for us and the support we've had from our account manager Tom has been next level. He always goes out of his way to make sure we're getting the best service and that our campaign is tracking as well as possible.

Can definitely recommend Referral Candy as it's been better than other referral programs we've used on other sites. The customer service is amazing too. Our account manager Tom is always quick to respond and checks in regularly to make sure we're getting the most out of our program. Excellent support!

One week in, so far it seems to be the best option for the cost. Pros: visibility of data & customers, good support (chat available), syncs with MailChimp and ReCharge (subscriptions), links don't expire, URL is customizable. Cons: No ability to use gift cards as a reward (more of a Shopify issue I believe), the referral discounts list individually in Shopify so it completely trashes your discount list (you can't just scroll and review discounts anymore, which is crazy cause other systems can group them under 1 discount), it's on you to display what your referral restrictions are, if you say Min of $30, there is no automation to build that into the emails, you have to go type it all.

This plugin is great, and when I encountered difficulties, I got Tomas’s patient help, thank you very much

Derek was super helpful in guiding me to what options would be best for our company. I also appreciated his patience with me as it was a busy day and I kept getting called away. Loving the app so far, and working with Derek was a pleasure. Keep up the good work, man!

Had a couple hiccups getting started with the app and had to reach out to support. Fortunately, the support team was wonderful and extremely helpful. Big shout out to Derek Benito on the support team, who not only helped resolve my issues but was even willing to meet live to understand and ensure resolution. Thank you Derek!

Unable to toggle on/off! The app does what it says, however, if you wish to de-activate, there is no toggle on/off button. If you wish to cancel your free trial, there is no cancel membership in accounts/billing. There is a big Delete all information button, but it doesn't say if that cancels the membership. Please just add a few simple buttons to allow transparency for users to turn off program or de-activate account.

Jon from the support team is very helpful and responsive. One thing to note: If you use ReCharge and ReferralCandy together, and you have both one-time and subscription customers, the subscription customers who refer friends will not automatically get the discount applied to their subscription plan – they need to log into their account to manually add it, which is not ideal. Regardless, we're excited to grow our referral program with ReferralCandy!

Brand new to the app but so far so good. Jon really helped me get my first offer up and running. Thank you.

I'm new to this app and Jon was very helpful in getting me up to speed and understanding source of our traffic within minutes. He helped me figure out what would have likely taken me hours. Great support!

Just the best referral program app out there. Tried a few and I can say that his one is definitely worth its money!

Very happy with this app! Customer service is excellent, Karen was very helpful! I recommend this app highly!

The customer service I've received was really good. I was talking to Jon and he was super helpful. He was able to help me with all my queries. The app itself needs some work: 1. Please have an ENABLE/DISABLE program toggle. It is very inconvenient to send an email every time we need to disable a program. 2. There needs to be some way to test a program on a store so that a store owner can understand overall flow. If there was an enable/disable toggle, this would be very easy. 3. Some of the features are hard to get to and some settings aren't clearly explained (e.g the referral reward settings) 4. Having in app chat support would be helpful too. Overall CS and documentation is really good.