Reviews for Cross Sell & Upsell by SSC

Great customer service! Our representative Henry, was super helpful and responded in a timely matter. Thank you!

The app works super well and the customer service is awesome, they help you out in a matter of hours!

Guys, don't use this app for now, I promise you will encounter something wrong. Some of the functions are broken. The team is fixing this, and it is hard to notice, but I promise it is not good to users. And it may take you days or weeks or more to fix once it happens to your store, so be careful! Mine has not yet been fixed till now for more than 1 week. I am a paid user $79 per month! I will update here when all is fine, I just don't want the other users to experience the same frustration.

Great app, pretty straight forward and very easy to use. Excellent customer service as well, very responsive!

Cross Sell helps us increase our sales at a very reasonable rate. Their tech support is extremely responsive and helpful.

I trawled the internet and added and removed several apps before I came across this one. I wanted a simple solution for a simple requirement- link matching items and make it clear to my customers that the item they were viewing was part of a bigger collection. Until I came across this app it seemed there wasn't a straightforward solution that I could install and manage myself, without having to send emails back and forth and attempt to connect to zoom calls with developers who had terrible internet and were unable to walk me through the process as I was unable to grasp it alone. Time is money and I am very impatient and I needed an app that was quick to set up so I couuld move on to the next task on my neverending to do list! This app seems to be exactly what I am looking for. Easy to install, fast, clear and straightforward responses from the developers who were only too pleased to help (nothing worse than needing help from a developer who makes it clear they have better things to do than answer basic questions!) I would 100% recommend this app, especially if you are a complete technophobe like I am!

This app is amazing and I think it truly has the potential to boost sales significantly. I've only had the app for a week as of now, but Cross Sell is already getting tons of clicks. Customer service is very responsive and helpful; I needed a way to programmatically set up cross sells, so I reached out to them and got a response in a few hours detailing a very satisfactory method of doing this. I would definitely recommend this to anyone seeking to expand sales and looking for great customer support!

We downloaded this app after previously using another one that we found was dated and hard to navigate. Since using this app it was super easy to select hand picked cross sells, the app was easy to use and understand, we found it more modern, and suited our website perfectly. We've had only one issue with the display pics on website, being a bit out of line (not looking how we wanted it to look) however we emailed the support team and got a super speedy response, henry was so helpful and fixed the issue we had straight away, super easy process! Really enjoying this app! :)

LOVE this app! The default Shopify product recommendations are a bit random, and Cross Sell has some amazing functionality that's converting so many more sales for us. Support was super quick and helpful too. Highly recommend!

Excellent app and great customer service. They helped me with everything I needed in no time. my shop looks much more professional now

Have had this app for a number of years, never had an issue, apart from a slight glitch today, which was resolved within 20 minutes of me contacting support ! Absolutely great service and this app works well for my website.

great app, i find the option of 'hand picking' cross sells really help with sales and a very helpful team who responds quickly : )

Had some issues due to our existing theme, support was *very* helpful & responsive and helped us setting the technical part up. The app itself is way easier to use than our previous solution, assigning products was a breeze. But here's the best part: only a short time after going live we already made the first sale through cross sell. Highly recommend!

App is clear and easy to use. When I needed help with an item, the Cross Sell team was quick to respond.

Pelikamo

2022-01-27

Switzerland

Quick and clear assistance. Easy to use and all the support needed to make the experience seamless and simple.

Have been using Cross Sell & Cart Upsell for quite a long time. Great support and service, thank you!

I thought this app was confusing at first, but the customer service agent Henry was incredibly helpful! Made getting started so easy and it's a great app for the website.

Pci Race Radios

2021-12-30

United States

Cross sell does exactly what it's supposed to do. We have 5k products, and related suggestions boosts our sales. The app is easy to use, and customization is quite easy as well. Their support and customer service is excellent as well. I've come to expect an e-mail response within a day of I have a question. A+

The app looks a little bit overwhelming at first and also they don't present the different plans. I reached customer support and d'Angelo was just amazing, within a few hours my whole store was set up. I look forward to see the results !

This app is simple and easy to use and helps our shop. The support team is also always helpful with quick responses.

I've been using this app for YEARS in my shop. I had a VERY RARE circumstance were I had to contact Tech support last week. Henry contacted me RIGHT BACK! He even followed up with me when the issue was resolved. Also, Petra helped me last year with an upgrade, and that was phenomenal service as well. Love this app--highly recommend!

Great app with lots of flexibility. I have had it installed a few weeks and have seen an immediate increase in revenue. The support was awesome when I switched themes and had to get everything in working order.

Does what we wanted and more. Cross selling is a much needed feature, but to be able to analyse sales through cross selling with this app, is great for visual merchandising and for campaign activity.

Solgaard

2021-11-18

United States

Has increased aov and overall revenue for us. Support team is fast, responsive, and knows what they're doing.

I recently installed Cross Sell and ran into an issue. Petra from Cross Sell was great at helping me figure out what I needed to know. Now the app is installed and works so much better than the app I was using before. It's AI does a great job of recommending other products to my customers that are a natural fit with what they are looking at. Great product, great service, great price. Couldn't ask for more.