Shopify Inbox is a free messaging tool that lets you chat with customers as they shop. While you chat, use live customer information like products viewed, what’s in their cart, and past orders to tailor messages to your customer. Upsell by recommending products or offering discounts to increase order value. Quicker responses can increase conversion by up to 69%—help customers faster with Inbox’s AI-powered instant answers and suggested replies.

Fera helps your store display beautiful product reviews that increase social proof and drive conversions. Automatically request reviews from customers, and highlight photo and video reviews to build trust with new shoppers. With verified buyer reviews and SEO-friendly ratings, Fera helps create the credibility your brand needs to grow. Sync reviews across platforms to showcase your social proof and increase visibility. Help shoppers make decisions by answering their questions on the store front.