Inbox puts an AI-powered sales associate on your storefront. Buyers can ask questions and get help finding the right products from your catalog. When buyers sign in with Shop, your Inbox agent can personalize replies using their preferences and purchase history from across Shopify. Run Inbox with or without the agent. Inbox learns from your catalog, policies, and store content while you control its tone, style, and rules.

Bring storefront conversations into a shared support inbox. Set up keyword-based FAQ replies, take over chats, add private notes, and organize customers with tags and labels. Install the chat widget using a theme app embed. Free includes 1 support agent; Premium includes 5, including the owner. Sticky Add to Cart remains available. Formerly Instant Buy.