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  1. Shopify apps
  3. Compare
  5. Shopify Inbox vs tawk.to Live Chat

Shopify app comparison

Shopify Inbox vs tawk.to Live Chat — adoption, reviews, and pricing compared with real detection data

Compare detected store footprint, review volume, pricing posture, top public categories, countries, and positive or neutral momentum bands.

Shared ChatShared Apparel & AccessoriesShared Home & GardenShared Health & Beauty

Combined detected footprint

194,735

detected Shopify stores across both apps. Counts stay precise and tied to Shoplist detection freshness.

Quick answer

As of Aug 16, 2026 for Shopify Inbox and Aug 14, 2026 for tawk.to Live Chat, Shopify Inbox is detected on 193,490 Shopify stores vs 1,245 for tawk.to Live Chat.

Side-by-side stats

Adoption, reviews, and pricing

SignalShopify Inboxtawk.to Live Chat
Detected stores193,490as of Aug 16, 20261,245as of Aug 14, 2026
Reviews8,096 reviews247 reviews
Rating4.64.2
Pricing posturePrice: FreePrice: Free
Top categoriesApparel & Accessories, Home & Garden, Health & BeautyHealth & Beauty, Apparel & Accessories, Food, Beverages & Tobacco
Top countriesUnited States, United Kingdom, AustraliaUnited States, United Kingdom, Australia
Momentum bandNo positive or neutral public bandNo positive or neutral public band

Switching movement

109 brands dropped one and added the other in the last 180 days

see which way they moved

FAQ

Comparison notes

Which app has more detected Shopify stores, Shopify Inbox or tawk.to Live Chat?

Shopify Inbox has the larger detected footprint with 193,490 detected stores.

Does Shoplist show exact merchants switching between Shopify Inbox and tawk.to Live Chat?

The public page shows the aggregate switching count when Shoplist detects brands that dropped one app and added the other in the last 180 days. Store identities and direction stay behind signup.

What data powers these Shopify app comparisons?

Shoplist compares public storefront detections, Shopify App Store review data, pricing posture, category and country distributions, and positive or neutral public momentum bands when available.