About this app
Launched: Dec 8, 2021, 12:00:00 AM
Net Promoter Score (NPS) & Post-Purchase Survey to Collect Customer Feedback and Get Insights
Affiniv is a customer feedback survey and analytics app that helps brands increase customer retention. Create branded NPS surveys in minutes & send them via multiple channels. Get high response rates with automated triggers (e.g., 5 days after purchase) and automated reminders. Dive deep into customer responses with an AI-powered analytics dashboard. Delight your customers by automating post-response workflows, fixing issues that affect your CX, and setting up alerts for timely action.
- Create branded surveys, with unlimited questions & branching logic, in minutes.
- Send surveys via Email, WhatsApp, SMS, Thank You Page, Order Status Page, etc.
- Increase response rates by automating survey triggers and reminders.
- Get deep actionable insights from AI-powered analytics dashboard.
- Integrate with CRM and tech stack for post-response workflows. No coding needed.
Features
Form customization
Conditional logic
Custom styles
Embedded forms
Templates
Multi-page
Pop-ups
Scheduling
Survey types
Customer satisfaction
Net Promoter Score (NPS)
Product feedback
Post-purchase
Attribution
Submission management
SMS
Email
Data export
Analytics
Customer segments
Pricing Plans
Free Plan
Free
- - Up to 100 orders
- - Email embedded-survey
- - WhatsApp, SMS surveys
- - Thank You, Orders page survyes
- - Automated triggers & reminders
- - Analytics dashboard
- - Integrations : Slack, Email alerts
- - Support via email
Starter Plan
25
- - Up to 1,000 orders
- - Email embedded-survey
- - WhatsApp, SMS surveys