Affiniv NPS, Post Order Survey
Automatically send survey and collect NPS score + feedback
5 Ratings
5
About this app
Launched: Dec 8, 2021, 12:00:00 AM
Net Promoter Score (NPS) and Post Purchase Survey to collect customer insights and feedback
Net Promoter Score (NPS) is a universal metrics to gauge customer experience. With Affiniv, you can quickly create an NPS survey. The survey is automatically sent to your customers specified days after they place order. Can be sent over Email/WhatsApp with reminders to increase the response rate. Once the responses come in, you can analyze them using the dashboard to understand the customer insights. Brands of all sizes use these insights to make their products and processes better
- Create and send NPS survey over Email, WhatsApp, text messages in minutes
- Maximise response rate by embedding score in email and using automated reminders
- Dashboard to analyze each response. Segmentation, tagging for detailed insights
Features
Submission management
SMS
Analytics
Email
Data export
Customer segments
Survey types
Net Promoter Score (NPS)
Market research
Product feedback
Post-purchase
Attribution
Customer satisfaction
Form customization
Templates
Pop-ups
Scheduling
Embedded forms
Custom styles
Multi-page
Conditional logic
Pricing Plans
Free Plan
0
- Survey up to 100 Customers per month.
- Distribute Only via Email
- No Reminders over Email
- No Web Survey
- One Survey type (NPS)
Basic Plan
99
- Survey up to 5000 Customers per Month
- Send Survey via Email With Reminders
- Show Web Survey on Thank You Page
Business Plan
249
- Up to 15000 Customers per Month
