Loop is the leading post-purchase platform optimizing returns, exchanges, and reverse logistics at scale for more than 5,000 of the world’s most-loved Shopify brands. Loop has processed over 55M returns and has helped merchants retain more than $2.4 billion in revenue.
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In May 2022, Topicals moved from an unwieldy and inefficient manual returns process to Loop’s automated returns management solution. They've since seen a 75% drop in return rate, a 40% decrease in return-related customer complaints, and a 15% increase in customer retention rate.