Reviews for Zapiet ‑ Pickup + Delivery

As a business owner, it is very hard for me to ever write a bad review for a company that had growing pains overnight with the pandemic. At first we had some color matching issues but after working with Andy, it was all taken care off. The app works great now! Thank you Andy and best of luck with your newly hired team!

Came back to bring that review down to a 1 star. Even upon removing the app the code remains and continues to break our site. Oh, and I'm not sure if it mentions it anywhere, but new customers (and old) should know the only way to update the app is to email or call them to do so manually on their side. So don't forget to check daily for updates or someday you'll wake up with a site that doesn't work anymore... App has mostly been good, however, as indicated by some other reviews there are site breaking bugs that pop up constantly. Having to delete products and make them again, flipping settings on/off/on just to get them to load, customers sitting on load screens and unable to checkout. If you want to keep these customers you better up that support system ASAP. Apparently we aren't the only ones... "The app has a lot of potential to be useful, especially given the current need for local delivery services. However, there are critical bugs that are causing the app to prevent our customers from checking out, likely because shipping rates requests are timing out. We have submitted multiple support requests over the past 10 days and have received no response." -Organic Ocean Seafood Inc.

I would give zero stars if I could. Worst customer experience ever. I have sent emails and left phone messages. I want you to remove ALL of the code that was entered. You finally responded after I requested that a Shopify agent contact you, "Confirmation that all our assets have been removed from your theme." But that's not true, you still have coding on my cart template page and I am not sure what all I have to remove. I cannot move forward with bringing our shop online until this is fixed. This is the fifth day that I've been working on this. Just got a canned response email from you that says, "The moment you uninstalled the app you should have received an automated email from me containing the exact steps required to remove our widget from your shopping cart page. It's as simple as removing {% include "storepickup" %} from your theme.liquid file." First of all, I never received this automated email after I uninstalled the app and secondly, this advice did nothing to help me remove your coding. Now I will have to hire a Shopify Expert to help me. Very poor customer service. I do not recommend this app.

During the current crisis we had to make a rapid transition from full restaurant to home delivery / collection. This app offered exactly what we were looking for. Most importantly, the support provided by the team has been some of the very best support I have had. Well done

I had high hopes for this app. I installed it but after working with it for I came to the conclusion that it wasn't for me. I uninstalled it but the change to my checkout page is still there but not active. Dead link. I have communicated wth Zapiet and Shopify. I have responded to the necessary "collaborate" permissions. I have had absolutely no direct response from Zapiet. I cannot install any other app until their residual code is removed. How hard can that be? How hard is it to send an update? This is my first ever negative review. Hate to have to do it. Can't recommend this app

Buda Juice

2020-04-01

United States

We have been using this app since we started our e-commerce site, and it only gets better. The team is amazing to work with and they make sure they can always meet our needs. Love the new functionality that is constantly added, which only helps us help our customers better. And they went above and beyond to help us customize our site even more in these crazy COVID-19 times. Highly highly recommend!!!

We added this app after the Covid outbreak meant we needed to drastically change how we operated (we are a coffee shop). It has been perfect for what we needed to accomplish with our online ordering and adding a delivery service. Greatly appreciate the app--and all the help with my numerous questions and problem solving to tweak it perfectly to our store. Would definitely recommend adding it if you're like us and you need to switch to an organized way of facilitating new pick-up/delivery systems.

Our brick and mortar store is currently closed for shelter-in-place. We needed a quick way to let our customers choose local delivery at checkout. This app saved the day! They even helped us get it set up in no time at all. Highly recommend Our customers are also very satisfied by how easy it is at checkout. Bravo!

I had some issues getting the widget to work, the Zapiet team got it fixed for me ASAP which allowed our company to keep trading during the lockdown. We are truly grateful for their amazing customer service!!!

I had problem with with app, to make working, it wasnt display in checkout wrote to support, nobody answer 7 days.

It have been a very friendly experience for our customers. We would also like to thank Andy and Stephane for the super fast response and support.

Haven't fully tested the app yet, but had one of the best customer service experiences with Zapiet. After a slight delay, (due to higher than normal traffic volume for Zapiet) the customer service team fixed all my problems and even went above and beyond to provide extras I didn't even ask for! We are confident that Zapiet will work great for our local business and feel great having such a supportive group behind us.

Incredibly easy to set up, brilliant support for when I got stuck. Very customisable and solved the problem that was necessary for my store.

This app is great for adding store pickup and local delivery capabilities. Customer service was also great when I struggled understanding something or how to change different settings regarding delivery rate, delivery location, etc. Thanks!

I have installed this app to assist our business sell our products in local suburbs only. It is perfect for our requirements. While it is straight forward to set up, when I needed support, the Zapiet Store Pickup + Delivery team responded quickly, despite the huge demand at the moment due to Covid-19 situation. Big shout out to Rob P in particular for his support and assistance!

I just started using this app in the wake of the COVID-19 shutdown, and the ZAPIET team was amazing in the speed of their response in helping me get local pick up and delivery working properly on my theme, despite the fact I know they're swamped with new customers doing the same thing! So far the app is working well for us, and I'm grateful to have such a simple solution to quickly add pick-up and delivery options for my customers! Highly recommend!

The best App for Delivery and Pickup. Managed to set it up in less than 1 hour. Has a lot of options like limiting no. of deliveries per day. Worth the price! Customer support is also very fast, competent and friendly. Keep up the good work.

I use this app for delivery dates for my local business, I like how it integrates with delivery rates by zip codes to offer different delivery rates to customers in different areas and their support is excellent!

-update to 5*- My frustration turned out to be legacy code on my site. The support team came through in a big way to fix things and saved the day. After my search for other similar apps, I can say that this is the racehorse that you really need. -initial 1*- Very disappointed that the app didn't function as promised. The 'Delivery' option never worked, and despite repeated attempts to contact their Support, the issue was never resolved. Uninstalled and looking for something else.

We developed a platform to quickly provide services to our region with prepared meals to face the COVID crisis. We had a few problems at first with the integration of this app (mainly due to our selected theme), but the Zapiet staff were quick and (4 out of 5) reliable to provide us with answers (if you can get your hands on Stephane - great guy!). We had deadlines to meet and they were a bit tight with meeting them, we had to give a few extra pushes - it seems there were also very busy on their side. All in all, things worked out great, deadlines were meat - with a few drop of sweat - and the functionalities are all working just fine! Thanks guys!

Very impressed. Really customisable, great support. We were able to spin up a local delivery service in urgent times very quickly. Lifesaver!

This app is great, and the support is even better. Ran into a snag and Stephanie was super helpful and fixed our problem. Thank you so much!!!!!!

Simple to use, lot's of features for store pick up and delivery. Inventory sync with Shopify is a huge plus. I would recommend to give it a trial.

due to the corona crisis our restaurant had to close! We setup a new webshop for people to order our food online and pickup or let it be delivered. The ZAPIET App made it a charm to install a working delivery and pick up system in an hour or less - and with the 2 questions i had, Stephan from their team helped me immediately and solved the issues i struggled with!! Totally 1000 Sticks!! This App and the people behind it are worth every penny!!! THANK YOU SO MUCH!!

We have a brick & mortar and online store. I recently added this app due to having to close our store to foot traffic. I struggled getting the settings correct. I reached out to the developer and they responded within a reasonable amount of time, especially considering the Covid 19 situation the world is dealing with. The communication and follow up was greatly appreciated. They were able to remedy the problem I was having quickly. The app is working well and we are getting positive feedback from our customers.