Apps

Reviews for Zapiet ‑ Pickup + Delivery

Prebbleton Peonies

2023-08-06

New Zealand

Great app - great service! Every time I chat in, support is speedy and thorough. Thank you Zapiet team!

Cham Bakery

2023-08-04

United States

Excellent customer Support. They provided instant solutions for my issues.

Orange Sunshine Cookies

2023-08-01

United States

Customer support is outstanding. Questions answered quickly via chat. Very knowledgable help desk.

Spilt Milk Pastry

2023-07-27

United States

We own a bakery / coffee shop, and use this app to facilitate our same-day and pre-order process. The functionality is great and the support is even better. There are a few missing features for our use case, but when I reach out to support they are able to tell me whether or not these things are on the backlog, which I appreciate very much. We are coming from Toast POS, so Shopify is a big change for us. But, this app is working great and handles our high volume shop really well. Love it!! The only thing I will say as a "wish list" item, is that we do have to do a few weird and time-consuming work-arounds because of our use case. I would love if we could have the Product Date Restrictions feature support adding entire categories at once, instead of just 1 product at a time. That would save me so much manual work and be a real game-changer for our workflows! Other than that, this app is truly awesome!! Update: Support is always so awesome. Jessica helped me today with a wonky issue on the cart drawer .. THANK YOU!! Zapiet truly is the best! Highly, highly recommend!

LEAFF.green | A Division of MB Designs Inc.

2023-07-27

Canada

This is a great app. As a small business owner, the amount of apps needed to run your store to compete with the big businesses is beyond overwhelming and time consuming. So when you come across incredible customer service of an app that goes above and beyond like Diego from Zapiet did - it is life changing. I cannot thank him enough for all the help, amount of time he spent helping me and quick response to my emails for all the issues I was having setting this up. Thank you Diego - you are the best - Zapiet is beyond lucky to have you on board :)

Butter&

2023-07-26

United States

Recent update to the app broke our checkout experience!! I wrote into Zapiet asking for help because customers were entering their delivery addresses and Zapiet was throwing errors for them maybe 10% of the time. The Zapiet team updated the app to the most recent version, and then 100% of delivery orders started erroring out. My business depends on this app because online sales is our main channel, but it's constantly breaking and it's sooo frustrating.

dbakers Miami

2023-07-24

United States

I can't praise Jessica enough for her exceptional support throughout my journey. From the moment I started using Zapiet, Jessica went above and beyond to ensure that I had a smooth and seamless experience. Her extensive knowledge and prompt assistance have been invaluable in helping me optimize my online store's operations. I am truly grateful for Jessica's unwavering dedication. This is a game-changing solution for any business looking to enhance their e-commerce operations. Thank you, Jessica, for your outstanding support and for being an integral part of my success with Zapiet!

Maxime, Prêt-à-manger

2023-07-21

Canada

Amazing support, had a complicated issue that took a lot of digging to resolve. At first I thought I'd have to work with the issue being present but Diego from Zapiet gave me an awesome service and found a solution. Exceeded my expectations. Would 100% recommend!

sheffield-pottery

2023-07-20

United States

This app is the best, so much better than the native basic instore pickup feature in Shopify. You have way more control over things and the support from Zapiet was killer. They helped me get it dialed in fast and even fixed a few things to improve the customer experience that they noticed like instead of "shipping" it said "instore pickup" etc. That stuff was broken from another app I installed and they not only noticed it but updated it for us. Good peeps, great app.

EZ Cuisine Meal Prep

2023-07-18

United States

Melissa did great today. She was very fast and resolve their issues immediately. She was very easy to communicate with and we appreciate everything she’s done for us.

Rock N' Road

2023-07-14

United States

Great app and great customer service!!! Multi location best solution we could've found!!! Thank you guys!

My Supper Hero

2023-07-14

United Kingdom

We only use a small subset of the functionality of this app - the ability for customers to select a delivery date for their orders - but it works very well for us. The most important things is the quality of the customer support. Their team (notably Kitty) have gone above and beyond for us multiple times to help with customised solutions to problems specific to our business.

HI-VIBE

2023-07-12

United States

Easy theme integration, great functionality and excellent / responsive support team. Highly recommended.

Vankampens Greenhouses

2023-07-07

Canada

Had a fantastic experience working through some local delivery updates with Jessica - our delivery system for our small business is now organized and priced accurately thanks to her hard work and help! Very pleased with the service.

Archipel Berlin

2023-06-29

Germany

We've been working with Zapiet since a few years already, there are been a few issues here and there, as it often happen with some app as Shopify keeps evolving as well, and you can then tell which are the ones you want to keep : Zapiet is one of them. They are always very reactive if there's any issue, we never felt like they didn't care and they deliver. Their app is always up to date and amazingly useful for us as we offer bike courier service and deliveries, and deal with different delivery times with different products. We recently issued a specific request about a new Shopify feature that we wanted to work with and wasn't yet working with their app : done ! In short, an efficient app with a real team that keep the engines clean and oiled, and a wonderful and reactive customer service.

2023-06-28

Canada

Jelizaveta, was absolutely amazing!. She went above and beyond with the support she provided! Not only did she figure out that the issues I was having weren't related to the Zapiet App but also she help me install it in another Theme in minutes. Plus she was also able to provide additional solutions to other unrelated issues. Very knowledgeable and professional with a "Yes, Can Do" attittude. She had two Zapiet Apps working smoothly in another Theme and did all this in minutes! Unlike my Theme Developer who is yet to reply. Excellent Service!. THANK YOU

Private Label

2023-06-27

United States

Getting some of this setup was a little tricky, but support was A++. This is a fantastic local delivery integration. Stephanie is a real expert on all the settings.

Yann Haute Patisserie ltd.

2023-06-26

Canada

I have been using the app for many years and always like it. It just works. The support is also efficient, they quickly fix problems themselves or show me how to when needed. Special shoot-out to Stephane! ;)

Chef Anthony’s Smoked Fish Dip

2023-06-22

United States

Horrible company and customer service had no knowledge of app being install to our site found out after 10 days later, with not access or me providing additional information for app to function. Contacted customer support and let them know we had no knowledge of app being installed and removed it with no use after discovering app was installed to our account and still was charged. very unprofessional and scam

Félix & Norton

2023-06-21

Canada

I am absolutely happy to write this review for the incomparable Zapiet team, whose quality of service stands unrivaled in the Shopify app space. It has been a distinct pleasure collaborating with them. Jessica, a true virtuoso in her field, is nothing short of legendary in her commitment to our success. Meanwhile, Andy, the Founder, impresses not only as an extraordinary entrepreneur but also as a visionary who has created precisely the tool we urgently needed for our specific business needs - marketing our delicious cookies and temperature-sensitive goods across the nation. I can't recommend them highly enough!

Remoov Flea Market

2023-06-16

United States

The app works well and the customer support is great.

Furniture Reuse

2023-06-15

United Kingdom

This app helps us with local pickup, delivery, and shipping of our store products. Great product and superb support. Veno in the support team is amazing

Family Pride Meats

2023-06-15

United States

Needed help getting the discount codes for pickup/delivery working. Clemency provided excellent customer service and was able to fix the issues we were having. Very happy with this app!

Torch & Crown Brewing Company

2023-06-14

United States

Their customer service is 10/10! Had an issue setting up shipping and delivery profiles, and Jessica was more than helpful in resolving my issue and fixing a few other things.

MyOfficeMenu.com

2023-06-01

United States

Quick and friendly support team. Lot's of configurable options which really helps match our operations flow.