Reviews for Zapiet ‑ Pickup + Delivery

I love their live-chat support 7 days a week. Representatives are really knowledgeable and help you setup your app settings directly. We had a conflict with shipping zones and María guided me & helped me better understand the settings when connecting this app to other apps such as Rates by Distance.

lovely customer support 10/10

We had some trouble using this app at first but this was several years ago and the app developers have gone above and beyond to help us since. They respond very quickly and are extremely helpful and knowledgable taking the time to really look through your needs and help apply the necessary fixes where they need to go. We are so impressed and love using this app. Highly recommend if your shop needs a pick up and shipping option!

Features: The application boasts a commendable array of features. Implementation: However, the execution of these features is inadequately defined. Documentation: The provided literature lacks clarity, presenting challenges for user navigation. Glitches: Occasional glitches can be anticipated, which is common for most applications. Customer Support: A significant shortfall is the customer support. Initial interactions are with a chatbot, often redirecting users to convoluted help pages. Price Point: Given its pricing, a more streamlined and intuitive setup is expected. Potential: The app has the promise to become a leading player in the delivery and pickup sector but falls short in critical areas.

This app has been super helpful and has great customer support. Thank you Krystabel for helping me with all my issues.

We had a conflict due to custom code interfering with the checkout button. Their support team were able to react very fast and identify the problem.

i had a bug going on with the google api and zapiet. i tried getting help with google and shopify but none were able to solve my problem. stephane helped me on zapiet's support chat. he was amazing and got everything solved quickly.

This app has been huge for us since 2020. We are able to offer Curbside Pick-Up and Local Deliveries. This app in conjunction with the Zapiet - Rates By Distance app have allowed me to have my local deliveries calculated by distance. The support team is always very helpful with troubleshooting. I worked with Stephane today and he was able to send me some helpful articles and walk me through getting the map on my check out screen to work as it had recently stopped working. Will continue using this app. Thank you for all the help.

Their active chat professionals are very helpful. Jessica, in particular, was very efficient and fixed a lot of issues we'd been having quickly and with clear communication.

This app has solved a big problem for us with click and collect - installation was straight forward and the support we received for when we had a question was fast and excellent.

Wet Nose

2023-10-16

United States

I'm a firm believer that what makes or breaks an app, is their support. Zapiet should get 10 stars for all the times they've made tweaks, answered questions and simply went above and beyond the scope of their app for me. Their turn around time is amazing and they know their stuff. Worth every penny!

My issue was solved in a timely manner. Support was knowledgeable and quick to find solution.

Wonderful app, wonderful service. Betty assisted me with some troubleshooting and was so easy to chat to.

Amazing support, useful app

We have been using the app for years and it has helped our store manage pickup and delivery orders immensely. Customer service is top notch. Support is very helpful and helps resolve issues immediately.

Betty, Ronan and Stephane are so kind and dedicated to helping with errors of all kinds. I am delighted that Zapiet has such a dedicated support team.

Hi there! Thank you so much for giving our app a 5-star rating! Your support means a lot to us, and we truly appreciate it. If you ever need any assistance or have questions in the future, please don't hesitate to reach out. We're here to help whenever you need us. 😊🌟 Warm regards, Betty

Every time ive had to contacted zapiet live chat, they have always been so helpful and have done everything i have asked for. I highly recommend using zapiet if you have delivery dates and cut offs as well as multiple shipping locations.

Fabulous Customer service!

I recently integrated Zapiet's Pickup + Delivery app into our store, and I must say, their support team has been nothing short of outstanding. From start to finish, the experience was smooth and stress-free, largely thanks to their responsive and knowledgeable support. Whenever I had a question or ran into a minor hiccup, the Zapiet support team was there to help. Their response times were impressively quick, with most queries addressed within a matter of hours. The level of expertise displayed by their support staff was evident in their thorough explanations and step-by-step guidance. One standout feature of Zapiet's support is their dedication to finding solutions tailored to my specific needs.

María Fernanda Banegas fixed my problem with one communication!! I so appreciate her ability to understand my problem and take action without a 4 day lag. Very helpful.

Amazing support and very flexible app to accomplish complex tasks with our physical store.

Hello, Thank you for your review of Zapiet - Pickup + Delivery! We're pleased you're happy with it! Best wishes, Bogi Assistant Support Manager

Hi Kori, Thank you very much for leaving a review It was my pleasure helping you get our Zapiet - Pickup + Delivery widget installed on your new theme and also to add a couple of locales files so that the correct language appears on your information page. If you have any other questions down the road or need any further assistance, please do not hesitate to send us a message. Best wishes, Jessica

Prompt and very helpful support! Also, I love that certain products can be set for restricted pick up dates.