Reviews for Yotpo: Loyalty & Rewards

We had a nightmare week trying to migrate over from another system and it not working for 98% of our customers on our website. We could only get support overnight when we were asleep and they were not being able to fix the problems at all and we just kept going around in circles. We were losing money very quickly in a week of no rewards for our loyal customers. We decided to migrate again to Yotpo and they have been exceptional. All migrated over within a few hours and live on our website. Customers could see the rewards bar straight away. The app/plugin is more intuitive and much easier to set up. Then when we needed help for some personalisation, their 24/7 chat support was second to none. Fixed issues quickly, smoothly and even found solutions that most providers wouldn't fix! Highly recommend making the switch to Yotpo, you won't regret it.

I am telling my fellow sellers a cautionary tale. I have been with Yotpo for 7 years.. a long time in the e-commerce world. I have watched this company transition and what has become apparent is 1- there are major speed issues with all yotpo products on your shopify store 2- you will experience Google Console issues and they will expect you and your dev team to invest time to assist with a fix with no economic benefit to you 3- you will experience cost increases year over year and 4- they will have no loyalty to you if you are an older client or if your business goes through a hard season Of course, companies need to make money but their business model has slowly pulled in things like SMS. What this means for you, fellow retailer, is that you will lose compatibility with critical channels (like say, Attentive for SMS). Their response? Just move to us... bundle and save- and they treat the precious company you've built like a cable and telephone contract. This insidious way of doing business is bad for all small businesses. There are plenty of better options that won't weigh down your site, cause SEO issues and throw compatibility roadblocks into the mix (as well as save you a considerable amount of cash). This is my 15th year running my brand. My reviews are few and far between for stack tech however when I see predatory contract management that hurts business and overall operations I am compelled to share it to prevent the heartache and replatforming we are now going to undertake.

We appreciate your feedback, thank you!

Installed this today and we're already so happy with the customer service. We're not ready to commit to a priced plan yet and Gabrielle S was able to help us resolving a query on our free plan, even offering to log in as a collaborator and do it for us. Once we have proper traffic coming through will be 100% upgrading to a paid plan as the customer service was amazing and the turnaround was so quick. Thank you

I recently integrated Yotpo into my Shopify store, and I must say it's been a game-changer for my business! This app seamlessly enhances the customer experience, and I am thrilled with the results. One of the standout features of Yotpo is its user-friendly interface. Setting up the app was a breeze, and the customization options allowed me to align it perfectly with my brand aesthetics. The integration with Shopify was flawless, and I could see the impact on my site almost immediately.

The Facial Room

2023-11-13

Canada

Yopto offers amazing support and is always willing to go the extra step to make sure things are completed! Extra thanks to Edilyn B. for all her support and assistance - we so appreciate your assistance.

The online part works nicely, but I'll have to share the perspective of a brick and mortar retailer with ShopifyPOS. It stopped working on POS 4-5 months ago and it hasn't been fixed. So, it doesn't seem to be a good fit for those who focus who have stores. We'll probably be looking elsewhere for one that'll work well with POS.

Yoben M was so helpful! I really appreciated the speedy help.

So helpful, reassuring and patient, thank you :)

Super cool. The customer support is amazing. Especially with Gabriel and Edilyn! Great

very prompt, very professional and easy to work with

Staff is quick to respond to questions! Thank you!

So far, it's been significantly better than the loyalty and referral app we were using prior. While the initial onboarding process was disjointed because our rep was leaving, the Yotpo team quickly found a replacement and helped with every step of the onboarding and making sure our programs (and email flows within Klaviyo) were set up optimally. Special shoutout to Angelo who helped checked every detail of our program and got us optimized!

The customer support team has been responsible and super helpful with getting us migrated over. Rilu (and others!) were able to get my issues resolved quickly, helped when my brain couldn't handle dealing with behind-the-scenes chaos, and generally made it easy! I appreciate it.

love it

Excellent customer service! App definitely helps gain and retain customers.

I had a great experience receiving help to set up my rewards page. The representative was nice and very clear and responsive.

Very good customer suppor who spent a lot of time going trough setting up that I could probably have found in the user guide !

Loved the ease of use with this app and the support team. Rilu was fantastic and we really appreciate it!

SALIGIA

2023-06-29

United States

It ha all the function i'm looking for in terms of referral program and the customer service Lemuel P was great, responding plus solving my issues real quick.

I was new to the app and had a couple of quick questions. Gabriel S via chat went above and beyond to help me. Fast, kind, and knowledgable. thank you!

Initial set up was pretty straight forward, but then there were a few questions I had and bits I wasn't entirely sure how to set up. I contacted the customer service team and was helped by Lemuel. They were amazing and patiently helped me set everything up. I am very happy with the results

We have been using this app for over two years and never had a bad situation. It's easy to use and smart. The technical team gave us a very good experience！

Edilyn was very communicative and helped us solve issues with our emails. In general, support is very easy to get a hold of, and wait times are short, which is super helpful!

Have been using this app for a fair time now, it works well and has great functionality. The support is also top notch, if you have an issue they will go above and beyond to help sort it out.