Reviews for Yotpo: Loyalty & Rewards

This is a great app with excellent and prompt customer support. There was an issue with the conversion rate between Japanese yen and points, which resulted in some customers receiving the wrong amount of points, but the support team quickly resolved the problem, which was a huge help. The app offers a balanced solution for beginner shops as it allows for basic functionality with the free plan.

After six months, I strongly do not recommend Yotpo. It's a subpar product that is clunky and all over the place. Their admin interface is mismatched and terrible. It's waaay overpriced. Their outside marketing looks good, but once under the hood, you'll regret it.

This app is fairly easy to implement and tweak. When I did run into a little issue they were able to fix me up in just a couple of minutes, pointing me in the right direction. Thank you.

I love this app!!! support team is just AMAZING! they are into the problem solving rightaway very promptly. Very satisfy about the service and can't wait to see how we could grow through this app!

The app is a bit pricey but very good and useful. And they have a world class support. Special thanks to Rilu Jane!

Love it! Gives my customers a sense of loyalty. Their customer service is amazing. :) I have had to contact them more than once, and they are always quick to resolve any issues I come across.

I am still getting started with the app, but the technical support has been EXCELLENT! They took me through all my questions and I feel I can ask for help as needed in a timely manner.

Brilliant support when needed getting us set up. Can't wait to start using it and hopefully see some good results.

The app does what you want, it is clear and clean! I had trouble adding the code into my Shopify store, I got helped in a few seconds, and Erwin John C helped me with super clear instructions. Problem got fixed in a 5min! Great customer service

APPs keeps showing "we could not redeem your points" after paid for $199. The customer service is good, but the technical support is really terrible. Such a serious problem has not been resolved for a week.

Had an issue getting set up but Yotpo support was very responsive and got our issue fixed quickly. Thank you, Lemuel, for the great service!

Knowledgeable and very good support through their chat function. Was able to address the matter quickly and efficiently, with little loss of time - did not have to spend too much effort figuring things out for myself. Thank you Leonard G.

Customer service is super quick and professional, the app works very intuitively and is easy to manage.

Love their customer support! I have spoken to Rilu Jane and although I had to leave my computer for 5-10 mins, she stayed with me on the chat and assisted me further to resolve the problem. Also, the integration with Shopify is great! Especially the new Sticky Bar Placement option.

We had issues with landing page configuration and loved the support, and set-up that was able to be done by Eriwn John C via chat. Super simple, easy and took the hard work out of if on this end.

Yotpo customer care is really the best. They answer so fast and help us win a lot of time (as most of the time, we are caught in our day-to-day business and we don't necessarily have the time to dig everything ourselves in the app).

a Great App with a lot of ready templates and an amazing support team, its easy to work, and it can make your website more exciting and boost your business with barely any work, highly recommended

My first experience with customer service chat and it was amazing. Speak to a live person and not a robot. To also note I was new to this feature and Angelo was supper helpful!

Leonard at customer support was awesome in helping me resolve my issue and fast. I really appreciate the efficiency of the Live Chat and the program overall.

I've been trying to set up this app for 3 days now. And I dont mind adding some snipet to my template's code, but it's frustrating to go through a bunch of docs and not find proper instructions.

Rowell has been amazing at helping me setting up a campaign and review it. Great service from beginning to end !

Leonard G with support was awesome. I was avoiding tackling an issue thinking it would be a pain and he fixed it in minutes, tested, and answered all my questions. What a relief! Thank you so much, Leonard. You are the best!!!

Leonard was a life saver!! Is he a robot.. AI... best tech support ever!! This was an absolute great experience and Yotbo for the win.

The functionality of Yotpo is brilliant but their customer service is even better. Zero waiting times, I've used them twice today and both team members (especially Leonard G) showed incredible knowledge, gave fantastic support and above all else, were very patient! I would highly recommend using Yopto, we have Reviews, SMS and Loyalty set up with them and have no interest in looking elsewhere.

Aldene most recently helped me with a number of tasks in one ticket. I have also had the pleasure of working with several different support agents that have been beyond helpful. Always so easy to get things done and the Yotpo products are also fairly easy to plug and play with. Very happy with the products and services!