Reviews for Yotpo: Loyalty & Rewards

Unfortunately the app automatically changed the settings in the points to dollar ratio (after they were set by us) resulting in customer rewards doubling and putting our business in jeopardy.

Just launched our L&R program today and overall it was quite seamless and straighforward! I had reached out to the live support for help with getting the program activated and live on our site and Jovan (I think that was their name), was super helpful and prompt. They had the program up and running within 10 minutes. I'm not sure how long it would have taken me if I tried to do it out on my own, but it made the launch feel so much less stressful. Thank you!

Jovan solved my problem. There is tiny pop up in English, but It must be Japanese. He told me that it must be custom coding as Japanese. Thanks Jovan! and Gab and Lemuel helped me with updating customers points balance. Lemuel helped me about notifications!

5 stars for Angelo ! He was super helpful and patient! Great and quick customer service. Thank you so much!

Edilyn was amazing! They resolved my issue so quickly and helped my site look perfect! Great customer service.

Their entry level loyalty package allows you to at least get started until you can afford the Gold package and have the Loyalty Page, VIP and other nice features for your customers. Edilyn B was very helpful in assisting us to set up the module to show on our store and for it to work perfectly. Thank you so much.

Todas mis preguntas me las respondieron rápido y todo me quedo muy claro. Tienen muy buen servicio.

great product & support experience. Gabriel S, shout out to you for the fast & clear work :) - would recommend

I just got it set up, but very much looking forward to using it. The tech helped me out and was excellent

I still have to use the app but it seems like a very complete one so far. Awesome customer service helping set it up.

Great customer support, available 24/7! I've been guided on how to set up the whole platform... we'll launch this month!

The interface is a little clunky as is the support documentation, however, the customer service team are great and at your disposal should you need any guidance which is a real help.

This morning the first thing I encountered on my shop was that I was not able to implement some features I needed. Lemuel P assisted me with expertise and fast response and immediately implemented what I needed done. I appreciate you Lemuel and this app as it's a beautiful feature to have. Angelo responded to my request for help with a professional and friendly approach. He restated what I wanted help with, shared links to confirm we were on the same page, then implemented exactly what he said he would, and it translated into a clear resolution for my issue. To Angelo, I say, "You have been a tremendous help and did so so quickly. Thank you, Angelo!"

Great app and easy to use. There was an issue with the rewards popup not updating which was quickly resolved by the Yotpo Growth Support Hero Lemuel.

excellent app - excellent service - highly recommend. Before sales support, after sales support,. Easy to chat on Chat and my issued was resolved immediately

Just downloaded this app and so far it seems great. It's packed with awesome features! Update - 2023 Great app and great team of representatives. Rilu helped me out today and it was seamless!

Angelo has been very helpful in assisting us set-up relevant Klaviyo flows and launching this program!

Neal's Yard Remedies

2023-03-14

Canada

We were really pleased with the support from Yotpo. We had an issue updating the FAQ and they were hands-on in their response and the issue was resolved easily and quickly. This makes it so much easier to run our business, knowing we have support when needed. Thanks so much to Jovan who helped us, and to Yotpo for focusing on customer service!

Le support client de l'application est vraiment rapide et pris au sérieux! Je vous recommande fortement cette application.

unfortunately i have had an extremly hard time setting up the program. it isn't easy getting a hold of people to help you. if you arent doing their professional plan for at least $1500 a month then the help they give you is very minimal and it is very complicated. the customer support isn't responsive when you have questions. ive been trying to set up the program for a week and a half with over 10 hours put into it and everything is still a mess.

The application is working great with customers so far at the level the email reminders for points earning and redemption. Rowel showed me great support now even it's the weekend and the live chat team is amazing always here and ready to help. many clients i have, they love it and doing great so far with the business, totally recommended!

Yotpo Loyalty and rewards is the way to go! My customers love it and we love the service and support from the Yotpo team! Keep up the good work!

Great, help. Resolved my issue, they were very patient with all my concerns and were very pleasant to chat with!

Gabriel is very helpful. The customer service of Yotpo is the best. We should learn from them! Thank you so much!

This is a great app with excellent and prompt customer support. There was an issue with the conversion rate between Japanese yen and points, which resulted in some customers receiving the wrong amount of points, but the support team quickly resolved the problem, which was a huge help. The app offers a balanced solution for beginner shops as it allows for basic functionality with the free plan.