Reviews for Yotpo: Loyalty & Rewards

The app was working for us in the beginning, and for some reason it's not anymore. We are trying to figure it out with the support, but they are useless. For the amount we pay, there should be better support!

Rodney D. was super helpful and was able to assist me with my request. Great customer service!

We use Yotpo for some time now, great program! Great support by Rodney D. as well

Great account support and chat customer service. Thanks again, Maritel!

Hello, I was assisted by "Jeff" and they were able to resolve my inquiry for the customer within minutes! Love this chat feature! Thank you! :)

I have been using this app for 8 years along with their other apps, Yotpo Reviews and Yotpo SMSbump. I waited way too long to delete their clunky apps. And because I was a long time member, they thought the need to disconnect my Klaviyo integration because I was grandfathered into their old plan and wasn't paying their "Premium Price". That's not MY FAULT! When I had an issue, they would try to get me to upgrade. Why would I want to upgrade and pay more money for less when I have been using your app since August 2017? Yotpo has left me with a very bad taste in my mouth. Hi, Thank you for reaching out and sharing your concerns. We want to provide some clarity on the situation. In April 2024, we discontinued the Silver package and transitioned customers either to our free tier or offered an upgrade to the Gold package. We announced this in several communication cycles via email. We understand that this might have caused some inconvenience, and we apologize if the prior notifications didn’t reach you as intended. At this stage, while we’re not able to offer an alternative solution beyond our existing tiers, we would be happy to discuss how the Gold package might better serve your needs if you’re interested. Please let us know if you’d like to arrange a time to talk further.

We've used Yotpo for Loyalty and Reviews for 5+ years and love it! They enable you to create a program tailored to your business's needs and your customers' wants. Not to mention their support team is always there to help. Maritel saved me hours of manual work this morning by taking the time to answer all my questions and helping me adjust points for a few thousand customers. Thanks so much to Maritel and the rest of the support crew.

Nyle M was awesome in checking our inquiry regarding negative points balance. He was able to explain clearly the reason why it happened which helped us relay to the customer. Thank you!

Nyle M. was of great assistance in my query. Thank you.

fast answer and very clear

Nyle M nailed it for me. So glad Yotpo support is always just a click away!

Jeff was great and assisted me with everything I needed in a timely manner!

Rodney was so helpful in helping me apply points in a batch upload including manually opting in customers to the loyalty program!

Nyle M was a great help Tracy

Yotpo chat service is great! Very helpful, fast and able to understand my issues and questions. Nyle M was especially helpful setting up and clarifying earning rules.

Fabulous customer service! Jeff was great and all the customer support staff have always given clear simple resolutions. Thank you!

Had a great experience with customer service today for this app. The support rep, Maritel, helped us fix an issue quickly and efficiently. Thanks Maritel!

Shout out to Jeff! Any issues we have are resolved quickly and communication is always clear and timely. We truly appreciate the efficient support from Jeff and the rest of the Yotpo team.

The chat is very helpful with any queries and solving any issues. Stephanie is always very responsive and quick to help with any questions or issues I am experiencing.

Maritel was very helpful!

Great customer support from Nyle M

Rodney D has been a great help!

Customer support is always available with good service. Thank you to the Yotpo team and John B on our latest exchange!

Awesome support! Nyle M. was super helpful. Yotpo is a great tool.