Reviews for Yotpo: Loyalty & Rewards

John B replied quickly ! pro service

Thanks for prompt help John B!

John from Yotpo Chat line was super efficient providing a report manually straight away - that was not coming to my email. Thanks John!

The Yotpo application seems a decade behind but Charlie helped ensure we had what we needed! Thank you, Charlie!

Redhead Revolution

2024-08-01

United States

I reached out for help and Maritel S. was so patient and so helpful! I asked a lot of questions and she answered all of them. Thank you!

Technical Support Service is great, thanks Gabriel! Very efficiency!

I had a question about account information, and Alsher C was incredibly helpful in assisting me to resolve the issue. 10/10 would recommend.

I so appreciate John B's assistance!

Charlie I. was very helpful in getting me set up in my store! I built out the rewards program and he was great in assisting me with embedding all the necessary code and even created a rewards page for me. Thank you Charlie!

Kudos to John B. He was efficient in providing solutions and workarounds.

Cristina is always so helpful and works so fast!

John B was friendly and helpful, 5 stars for customer service but 4 stars as he wasn't able to resolve the problem, I may have to contact them again if it doesn't resolve on its own.

My issues & requests are always dealt with quickly! Thank you Yotpo Support!

Alyssa was of great help. My only frustration was the conflicting information I was receiving. I appreciate Alyssa's patience and help with the issue I had.

It has been pretty easy to add this new reward program to our website - once it is set up it doesn't require much work from us. We like it ! :-)

John B was very helpful.

LSKD

2024-07-06

Australia

John B replied quickly and looked into the issue within minutes! Thanks John B

Great help from JOHN B this morning. Thanks for the quick assistance.

ThirdLove

2024-06-30

United States

JOHN B was very helpful and thoroughly answered my question quickly.

Nikki was amazing, quick to reply and very clear!

JOHN B was very helpful and thoroughly answered my question quickly.

Yourgreatfinds

2024-05-24

United States

This is without a doubt the most difficult problematic app that I have attempted to install and customize on my website in my 11 years on shopify and 26 years selling on line. Instructions are not concise and there are errors. Having to communicate through chat is a HUGE time sucker. It takes days to get an answer to something that a 10 minute phone call would fix. I love the "redeem loyalty point at checkout feature" but just try to install it! It works on a checkout extension that is only available for Shopify Plus. I am just about to delete the app and ask for a refund. I have wasted 3 days on this and today is number 4. I have been waiting over an hour for someone in chat with and I have been Number 3 in line the whole time. I already have smile.io and have since 2016. This just sounded easier for my customers to redeem if they could do so at check out. I am beyond frustrated at this point. Update: I could not get help so I discontinued the app. They owe me $40 for the money that I added to the SMS/email app. I asked for the refund and was told to uninstall that apps first and the refund request would be processed. After that all communications were cut and I cannot contact them. My emails are blocked as well. How unprofessional is that? I have never had to say this about an app, but HIGHLY do NOT recommend.

Arven was very helpful. It took a while for understanding to occur and a lot of screenshots and reiteration, but we finally got there in the end.

AA DANCE COSTUMES

2024-05-10

United States

Stay away from this vendor, their customer Support simply doesn't exist or they are incompetent.

The support was really good and helpful Thanks for Gabriel S who solved my issue in a few minutes