Reviews for Transcy: AI Language Translate

nice

Love the Customer Support! Fast & Helpful & Easy!

Amazing customer support! Got really good help and support all the way. The app is also truly very good! Im glad to be using it! Pretty sure is the best one out there. Amin - Argana.se

Great app and great customer support! Clara, Harwin and Nim were a great help whilst setting up the App. Highly responsive and competent!

Just starting, but looks good and support is great.

It works, and when it doesn't work their customer service is always live to help. So it can sometimes be frustrating is logical things don't work rightaway, but fortunately their customer service can solve the issues.

the customer support is great. :)

Their support is persistent and helps solve all problems. Thanks!

I always work well with the team, they are efficient and quick in their work.

i had an issue and they solve my problem very quickly and they are so kind.

This app just does everything what it should do. Especially Comel helped me really well with my concern. The support is 24/7 available.

great app, great support. I recommend it.

Best alternative for localization other than Shopify Plus. Recommend 100%.

とても素晴らしいです

Had a very negative experience with Trancy lately. I paid a yearly fee at the beginning of 2024, but then one day all my translation are lost (meanwhile I was spending ads spending to attract people to the page only found out that the pages are not in their languages, so lost lot of money on ad spending and sales), afterwards I contacted Transcy and they said I was on FREE plan?! I double checked and they recognized that it´s their fault, I told them that as compensation they should either let me use the app for free or offer me a better plan with the current pricing, both got rejected and offered me a 10 used month refund (meanwhile I lost minimo 5K of sales?!). How can you trust an APP that is not stable and making this level of mistake and then with this bad customer support?!

DOnt recomend this app

Fast response

Eleanor provided amazing customer service by dedicating considerable time and effort to address the problem.

Très bonne expérience avec Lewis, efficace et rapide. Il à su m'aider en 15 minutes ! Merci beaucoup !

I wanted to express my gratitude for Giselle's amazing support. She swiftly resolved my HTML code issue with expertise and professionalism. Congrats to your team for excellent customer service!

Great support, Giselle,

Great. The support service is great. When I have set multiple attributes for "Payment Cycle" ("Monthly" and "Annual - Save 17%") on both "Earn 1x Gold Membership" and "Earn 1x Platinum Membership" products, but on these two product pages. Click on the multiple attribute button "Year - Save 17%" and select "Selling" in the address bar. The plan ID and variant ID have not changed, resulting in no changes in member options and prices. Bo has repaired this problem on next day. The support service is fast and good.

Great translation app and responsive development team!

really very good support , 5 stars to them

I initially had difficulty using the currency converter to display multiple currencies on my store. However, the responsive and knowledgeable staff in the chat support quickly addressed my concerns. They patiently guided me through the necessary steps, and as a result, I was able to successfully showcase a variety of currencies on my website. The assistance provided was invaluable, and I greatly appreciate the prompt and effective support. Thank you for making the process smooth and hassle-free!