Reviews for Transcy: AI Language Translate

This is the worst customer service I've encountered in the last decade - beyond reproach!!! From the moment we installed the app a little over a year ago until now. It's not worth saving money in this case, the price is too expensive later. Hi sir, This is Shiro, and we apologize for the trouble you've been experiencing. It’s not entirely clear why you mentioned the “worst customer service,” as in our private chat box we clearly addressed your previous inquiries. Could you please confirm if you had a chance to see our message sent on October 31? We’d be happy to clarify anything that might have been missed. We’d also like to take this opportunity to share some context regarding the recent pricing adjustment. Since March 2023, for over two years, our team has been working tirelessly to enhance the app with substantial improvements and new features. These updates have significantly boosted performance, added advanced translation and localization tools, and helped many businesses expand their global reach more effectively. We’d really appreciate it if you could revisit our message or reach out again — we’re more than happy to assist and clarify everything for you. Best Regards Shiro Transcy by FireGroup Technology

It’s terrible! Everything was working fine before, but ever since the version update, problems have been occurring one after another! Although they helped me fix issues like prices not displaying after switching languages and navigation bar errors, they made unauthorized changes to my website’s code while checking and fixing these problems! Even after my developer provided screenshots of the code changes, they still denied making any modifications to our code—it was them who denied changing our code! Now, issues like images not switching and products not syncing still exist and might persist for a long time, because we currently have no way to solve them. We don’t even know the full extent of the code changes they made. This is really frustrating. Hi sir, This is Saha, and we apologize for the trouble you've been experiencing. 1. Regarding the SKU issue on Oct 28, we confirm that we did not edit or change your source code — we only removed the variant’s translation in Transcy 2. For the banner issue, as one of my colleagues explained, our app only translates content from the default language and doesn’t support customizing images per market. That’s why the Dutch banner image wasn’t changed — we didn’t modify anything on your end. 3. About the image switching feature, could you please share a screenshot and storefront link showing how it worked before? This will help us investigate and clarify the cause more accurately. Thank you for your patience and understanding. Best Regards Saha Transcy by FireGroup Technology

This translation app is truly outstanding — feature-rich, fully functional, and capable of real-time automatic translation across multiple languages and countries. Their customer service is also excellent: responses are always quick, and any issues encountered are resolved efficiently and professionally in a very short time. Every time I’ve contacted their team, they’ve handled everything promptly and effectively. I highly recommend this app to anyone building a Shopify store that needs automatic multilingual translation for different countries.

Transcy makes multilingual translation effortless. Accurate results, smooth interface, and top-notch support. Highly recommended for anyone serving international audiences!

so far so good. Everything translates as needed. Customer support very helpful.

best service ever

Lost 80% of my traffic because they did some beta and completely broke my site im working 10 years on Hi sir, This is Brian, and we apologize for the trouble you've been experiencing. Regarding your issue, we are missing some key information. We were never contacted about your site breaking, so we haven't had a chance to investigate or help. To find a solution, we need to understand precisely what went wrong.Could you please describe what happened? We have noticed that one of our colleagues is in touch with you. Please let them know if you need further support Best Regards Brian Transcy by FireGroup Technology

Great app and great Service of Anna!

I can't read french but the app is great help! It translates everything very quickly and whenever there's a problem, the customer service helps a lot. Good App.

Great tool, works well. The customer support, particularly Teresa, was very helpful and went above and beyond to help with setting everything up. Highly Recommend.

Have used the live chat feature multiple times and they are always really quick with responding and solving any problems.

Transcy is an excellent multilingual translation app! It’s easy to use, accurate, and really helps us provide a better experience for international customers. The support team is professional and super responsive. Highly recommended!

they increase my monthly price from 30 usd to 60 usd without notification. Hi there, Here's Brown, and we personally apologize for this inconvenience To provide some context, we announced a pricing and plan update via email in September and sent a follow-up reminder in early October. I sincerely apologize if these messages didn't reach your inbox or perhaps got filtered into a spam or promotions folder. We need to do better at ensuring our communications are seen. We would really appreciate it if you would reinstall the app and give us another chance to provide you with the best possible support. Also, we have noticed that one of our colleagues is in touch with you. Please let them know if you need further support Best Regards Brown Transcy by FireGroup Technology

Very helpful customer service and great app to use. Although sometimes some minute things are not always translated.

Haven't used anything yet but the first thing on the setup is asking to pay. That's a scam thing to me Hi there, Here's Brian, and we're truly sorry for this inconvenience We think there might have been a misunderstanding when you were asked to "choose a plan." To clarify: 1. All our plans come with a 7-day free trial. 2. Shopify's rules require you to approve a payment plan to start the free trial, but you will not be charged yet. 3. If you uninstall the app before the 7 trial days, you will not be charged anything at all. We would really appreciate it if you would reinstall the app and give us another chance to provide you with the best possible support. Also, we have noticed that one of our colleagues is in touch with you. Please let them know if you need further support Best Regards Brian Transcy by FireGroup Technology

Great app. Much cheaper also then Weglot 4 example.

Stopped working while I paid for a whole year. The customer service is a super annoying chat bot. Not happy at all!!!! Hi sir, This is Saha, and we apologize for the trouble you've been experiencing. Just so you know, you'll start by chatting with our AI assistant. It's here to help with common questions quickly, especially since our human team isn't available 24/7. If the AI can't solve your problem, it will connect you to a person. We're working hard to make our AI better every day! We have noticed that one of our colleagues is in touch with you. Please let them know if you need further support Best Regards Saha Transcy by FireGroup Technology

Got the best help! Thank you Anna

Very good SAV

回覆的速度算快且親切，但是很多後台設置還需要技術團隊再加強功能以及設定方式

Cancer

übersetzt mit verschiedenen Tools (free und paid möglich), eigene Überarbeitung der Übersetzung möglich, Support unterstützt bei Anliegen sehr schnell und kompetent

Do not use this APP, because it will modify your store content and image and links without your permission. The translation quality is very poor. Moreover, the translation content cannot be withdrawn, and customer service will not help you restore it. Hi sir, This is Joe, and we apologize for the trouble you've been experiencing. 1. Regarding the modification of images and links: We understand why it would be alarming to see content change without direct action. What you experienced is a protective measure within our app. When translating theme content, image links can be mistaken for translatable text. To prevent these links from breaking and causing errors on your store, our app logically replaces them with the default image. This ensures your store remains functional for customers. 2. Regarding translation quality: While our built-in AI provides a strong starting point, we know that language is nuanced. That's why we provide the flexibility for you to either connect to a different AI translation service of your choice or manually refine any text to ensure it meets your quality standards. 3. Regarding restoring previous versions: Our system allows you to revert to older versions for any content that you have translated or edited directly within our app. We have looked into your case and found that the translations were synced from a third-party app, which is why the revert function isn't available for this specific content. We recognize this is a gap in our service, and we have passed this feedback to our development team to consider for a future update. Our records show that a member of our support team is already assisting you. To ensure you get the best possible help, please continue working with them, and they will be able to provide further assistance. Best Regards Joe Transcy by FireGroup Technology

Great work to solve my problem!