Reviews for Transcy: AI Language Translate

Customer service from Raymond was fantastic. He helped us every step of the way to make sure that everything was up and running smoothly. Hi sir, This is Cris and we apologize for any inconvenience caused to your experience I am so sorry to read about the nightmare experience you've had with our app and our support team this week. Your frustration is completely understandable, and I want to sincerely apologize for the time you've wasted and the issues you faced. It is unacceptable that you were met with repetitive advice while dealing with critical issues like sections not translating and missing product images. That is not the standard of support we aim to provide. You are right to be upset about the support process. The experience you described with our AI bot interrupting your conversation with a human agent is a significant failure, and I deeply apologize for how maddening that must have been. The process between our human support and AI should be seamless, and we clearly failed you here. The fact that you were considering our largest subscription makes this failure on our part even more regrettable. To address this properly, this has been escalated internally. One of my senior colleagues is reviewing your entire case and will be following up with you directly via email shortly to offer a more concrete solution. Best Regards Cris Transcy by OneCommerce

The Transcy app has delivered outstanding translations to our website. The automated translations combined with a specific glossary create a solid translation for trade specific terms. For several issues their support team is always quick to resolve. The translation app is highly recommended for websites requiring multiple languages. Tobaccolifestyle.com

Hi there, Here's Jena from Transcy. Thank you so much for your great rating Besides that, to make your experience better, we will keep on improving our services for valued Transcy users like you. Thank you for the loving words you've shared, and thank you for being the best part of Transcy. Also I highly recommend you to check our blog for latest news regarding not only Transcy, but also other our OneCommerce applications - a leading eCommerce Solution Platform, more than that at https://onecommerce.io/blog/ If you have any further questions, please feel free to contact us via our live chat, or email us at support@transcy.io Regards, Jena Transcy by OneCommerce

We've been using Transcy for our multilingual Shopify store and are really happy with its features and performance. It’s user-friendly, works smoothly, and makes localization easy and efficient. The support team is very responsive and professional — they quickly helped us resolve a few technical issues and answered all our questions in detail. Highly recommended for anyone looking to expand their store into multiple languages! Hi there, This is Jocelyn from Transcy. Thank you so much for your generous review. We're happy you had a fantastic time with us! Thanks for your trust, we're thankful for an amazing customer like you. In case you do not know, our OneCommerce blog has been a great source for merchants in e-commerce market, and we are proud that we are contributing our effort to make our visitors knowledge deeper, so do not hesitate to give it a try at https://onecommerce.io/blog/ If there's anything else we can do to help, please let us know via our live chat or email us at support@transcy.io Regards, Jocelyn Transcy by OneCommerce

All the AI generated responses may prevent you from getting to see my review - but I know there are those out there who will be interested in the 1 star reviews... hopefully you see this in time before you install. This developer installs a snippet on the shopify servers that you can't modify or control that loads a css from their servers. IF YOU TRY TO UNINSTALL they WILL NOT REMOVE THIS essentially sending your website into an infinite loop and no one will be able to access your site anymore. Of course if you have your own front-end and hosting you can just go in an remove this kind of code... but with Saas solutions I guess you can't control what these 3rd parties will do. Contacting Shopify support they only mention that you need to uninstall the app to remove the URL loading their content, but with their app developer credentials and the access you give them to your website, they can embed this code and basically take your site hostage if you cancel a subscription. I'm eager to find other users who have failed to cancel their account due to this trap - and we should petition to get this issue recognized and this developer penalized. Avoid yourself the pain and please don't install this app - there are alternatives out there and the default functionalities with the support of LLM AIs like chatgpt can help you quickly generate the content anyway. Hi sir, This is Joe, and we're sorry for the trouble you've been having. Currently, uninstalling the app will cause the code to be removed automatically as well. For your case, to help us investigate your issue with the highest priority and get it fully resolved, please reinstall the app One of our colleagues has already sent you a follow-up email. Please check your email, including spam, for this communication so we can move forward. We're looking forward to your quick response. Best Regards Joe Transcy by OneCommerce

Abzocke – Finger weg bei vielen Produkten! Der Support war bei der Einrichtung komplett nutzlos. Statt mir zu helfen, wurde ich gedrängt, zusätzliche Wörterpakete zu kaufen – für über 300 Dollar. Gesagt, getan – doch die App funktionierte trotzdem nicht richtig. Danach musste ich sogar noch das überteuerte Abo abschließen, damit überhaupt etwas ging. Geld habe ich bis heute nicht zurückbekommen. Der Support ignoriert Rückfragen zur Rückerstattung komplett. Ich bin inzwischen auf eine andere App umgestiegen – funktioniert sofort, ohne versteckte Kosten. Fazit: Nicht empfehlenswert – vor allem nicht, wenn man viele Produkte hat. Reine Abzocke. Hi sir, This is Brian and we're very sorry to hear you feel ripped off and had such a negative experience with Transcy. It's clear your setup was frustrating, and we apologize for any pressure you felt to buy extra word packs and for the app not working as expected, even after purchasing them. There seems to have been a misunderstanding during setup. We offer solutions both with and without additional word pack purchases, and we regret that this wasn't clearly communicated, leading to unexpected costs and frustration. We also apologize that you felt forced into a subscription to get the app to function. We understand your frustration about not receiving a refund. One of our colleagues has already sent you an email with a solution and a clear explanation regarding your refund. Please check your email, including spam, for this communication so we can move forward. We want to resolve this, even if you've moved to another app. Please respond to our previous email to proceed. Best Regards Brian Transcy by OneCommerce

Excellent app and support. Also, very patient with me to help me solve the problem, which was great. Hi there, I'm Kaylin from Transcy. Thanks for your positive review. We hope you have a good experience with our support team and Transcy app. Additionally, please spend your precious time to visit our OneCommerce blogs at https://onecommerce.io/blog/ in relation to e-commerce knowledge as well as the latest news of Transcy. If you have any questions or concerns, please feel free to contact us via our live chat or email us at support@transcy.io, we are always willing to help you! Best Regards Kaylin Transcy by OneCommerce

The support service is very efficient ! Ive talked with Theresa and she helped me to fix my problem ! Hi there, I'm Mirabel from Transcy. It sounds like you had a good time with us. Thanks for taking the time to share your feedback with Transcy. I'm glad we were able to meet your expectations! Furthermore we really care how your business is in e-commerce market, so we highly recommend you to take time to visit our blogs at https://onecommerce.io/blog/ for latest news regarding not only Transcy, but also other apps from OneCommerce which might be helpful for your business. If you have any questions or need help, feel free to contact us at any time via our live chat or email us at support@transcy.io Best Regards Mirabel Transcy by OneCommerce

Great Customer Support, solved all issues with custom coding specific for my theme! Hi there, My name's Selina from Transcy. We really appreciate your feedback and comment about your experience when using Transcy and loving our support. Also, I would be more than happy to make your business more and more increasingly if you spend your precious time to visit our blog at https://onecommerce.io/blog/ for the latest news regarding not only Transcy, but also other OneCommerce applications and e-commerce tips. If you need any further assistance, please let us know via our live chat or email us at support@transcy.io Regards, Selina Transcy by OneCommerce

awesome customer service Hi there, Here's Kane from Transcy. Thanks for your great review and your feedback about our support would be really meaningful to me. Rest assured that we will do our best to deserve your trust. More than this, our OneCommerce blog has been a great source for merchants in e-commerce market, and we are proud that we are contributing our effort to make our visitors knowledge deeper, so do not hesitate to give it a try at https://onecommerce.io/blog/ If you have any questions or need help, feel free to contact us at any time via our live chat or email us at support@transcy.io Regards, Kane Transcy by OneCommerce