Reviews for Transcy: AI Language Translate

The app works good. But I am having terrible issues with the help agents. They made my problem worse. I just needed help with ONE word translated and now I have to pay to fix their mistake! I am really feeling helpless at the moment.

Perfect, Johnson helps me a lot and fixed everything perfectly

Großartiger Support. Die App ist zu empfehlen. Besonders Chris macht einen tollen Support.

Cris did a great job!!!!! Quick help when we need it most.

Great support, very helpful

really good support everything quick and fixed. thanks to polaris :)

même.

2024-08-25

United States

Definitely recommend this app! We decided to try the Premium Free Trial to get a feel for what the app is capable of, and we're impressed. We'll be moving to paid subscription without a doubt. Currently we're translating 5-6 different languages at the moment, incorporating the use of OpenAi & DeepL which have done a fantastic job. There were some small technical issues with the site that took place during the translation process but support was FAST to help, and Giselle had our site back to normal within 30 minutes. Thank you! If you're looking to expand into new markets, this app is the real deal.

Hi there, I'm Mirabel from Transcy. It sounds like you had a good time with us. Thanks for taking the time to share your feedback with Transcy. I'm glad we were able to meet your expectations! Furthermore we really care how your business is in e-commerce market, so we highly recommend you to take time to visit our blogs at https://onecommerce.io/blog/ for latest news regarding not only Transcy, but also other apps from OneCommerce which might be helpful for your business. If you have any questions or need help, feel free to contact us at any time via our live chat or email us at support@transcy.io Best Regards Mirabel Transcy by OneCommerce

Very good support service!

Checked out this app because of the limitations of the Shopify App and because of special coding on our site, I needed the tech team to help me get everything installed where I wanted it. Communication is 100% and willingness to make sure everything is good before they get off the line is unmatched. Highly recommended!

ótimo aplicativo e suporte muito prestativo.

Great app for international business that uses third party apps, this app can translate them. Fast helpful live chat customer support.

I was well attended to, 10000! thank you for your time and attention

Hi there, This is Kieran from Transcy. Thanks for your great rating Last but not least, we really encourage you to check our blog at https://onecommerce.io/blog/ for latest news regarding not only Transcy, but also other apps from OneCommerce as well as updating more e-commerce tips to your business. If you have any questions or need help, feel free to contact us at any time via our live chat or email us at support@transcy.io Regards, Kieran Transcy by OneCommerce

Son muy amables, y me han ayudado con un problema visual de la pagina. han sido muy resolutivos y rápidos.

Thanks to the customer service! Eleanor especially!

Great support

Hi there, I'm Mirabel from Transcy. It sounds like you had a good time with us. Thanks for taking the time to share your feedback with Transcy. I'm glad we were able to meet your expectations! Furthermore we really care how your business is in e-commerce market, so we highly recommend you to take time to visit our blogs at https://onecommerce.io/blog/ for latest news regarding not only Transcy, but also other apps from OneCommerce which might be helpful for your business. If you have any questions or need help, feel free to contact us at any time via our live chat or email us at support@transcy.io Best Regards Mirabel Transcy by OneCommerce

LACONICUM

2024-08-16

Spain

Great support!!

I've had a few issues with this app translaing but it is still the best translation app on shopify. Every issue I've had the support fixed it within 20 minutes, A special thank you to Giselle who has been an amazing assistance every time!

Easy to use, yet complex enough to handle the needs of an established midsize brand. Support is over the top helpful, many things we had thought we would need developer help for were resolved via a simple chat with Giselle and the other helpful reps. Only about a month in, but loving it so far!

Seems to work very well. Had one problem with decimal places on currency conversions, was sorted very quickly with a help request.

Fast and reliable customer service. All concerns will be resolved immediately, I definitely recommend

I used this app in my old store and using it in my current store, probably the best multi language and currency app. Their support is also really good and fast reply.

Die App macht Ihren Job auf den von uns getesteten Sprachebenen (DE/EN/AR/ZH/ES/FR) zu 98% sehr gut. Die letzten 2% sind dann korrekturen in der logik und den Bildmaterialien. Hierfür steht einem jedoch auch ein sehr kompetenter Support zur Seite, wenn man mal wieder nicht weiß wo genau das Problem liegt. Danke an Serenaa, Teresa, Amy, Anne, Eleanor und Duke! Sehr zu empfehlen!