Reviews for Tidio Live Chat & AI Chatbots

good job.It's easy to use, and the customer service answers questions quickly and enthusiastically.I will use it all the time.

Absolutely brilliant. Once installed it boosted sales immediately because it links to your socials and you never miss a message. Get on it.

Very intuitive bot builder, and easy to test. Seamless experience and great, quick customer service; ironically!

Great app, easy to use, feature rich, excellent customer support. HubSpot integration could be a bit improved and a direct integration with Klaviyo would be welcomed. Also looking forward to complete & independent functionality for multiple sites,

Amazing app and amazing support. Thank you very much. I love this app, i think is the best one in Shopify.

I was looking for a chat-bot solution that will help gain more email subscribers. I have a little small business store with 25K visitors per month. Tidio only served the first 1000 visitors, then the bot stopped working. Now they ask for $89/mo for 20K visitors per month. It's a pure robbery. I know you guys are smart and IT-geeks, and you're surrounded by billionaires and trillion dollar businesses - they are all around you. Then this makes you think that a small business with 25K visitors per month is a billionaire too... this is not true. 25K visitors per month can hardly generate $5K in gross sales. Minus 5% transaction commission, minus 45% operational costs (shopify, apps, google services). So you get roughly 30% of the gross revenues - and that's to put food on a table for a family. Now you want to take $89 from my pocket for just running a bot that asks for a customer's email address. For $89/mo I'll write my own bot with blackjack and hookers. You guys forgot how hard to earn each dollar. How much daily hard work, sweat, pain and grinding is in each earned dollar. Good luck!

Excellent app. Is extremely helpful. I love it. Excellent customer service, too! Highly recommended.

Great feature set, even on the free plan. Intuitive and functional. They offer some pre-configured chatbot options, which is nice, and their support has been terrific.

Very good app. You can easily see what users are browsing on your website so you can send them personalized message each time. Recommended they are very helpful, you can get support within matter of seconds. Thanks

Very good app. Does everything I need and more. Even better...top notch customer service! A+ Would definitely recommend .

We use this app for our online chat. It is great! Service and support are awesome. Definitely, the best live chat we have been tried.

The app is really helpful and simple to use and the support is very good. It is just missing a few features that would make it so much better such as; *The ability to paste a screenshot without needing to save first. *Integration with Teams :) *Allow multiple facebook pages

The support team has been very responsive and helpful at helping me solve my technical issues. This app is also very easy to use and is very valuable to have on your store so that customers can ask questions instantly.

awesome easy to use and beautiful design. I started used few days ago and now I'M USING. I recommend anyone

Having used this app for a couple of months, I can say that this app is SUPER helpful to my store. Not only is the app great, but the Tidio team of developers is also super friendly and helpful. Highly recommend it for anyone who wants more engagement in their stores.

Great!!!!!! This is just a super chatbot app! It will help me 100% increase sales!!! ))))))))))))))))

Great app! Works really well for my purpose (giving my customers a better experience). I like that it gives you a lot of options.

It really works well and the technical service is fantastic and friendly. Thank you recommended for all business

I use this app on my store multiple times a day! Great functionality - you pay for what you want to use! Customer service is great - you can chat with a real person and get your questions answered quickly!

Awesome! The support is top-notch and the user experience is friendly. Would definitely recommend it. Great experience with Tidio.

Funciona muy bien, especialmente las notificaciones, especialmente útil al utilizar en el móvil, es igual de practico en el Pc

Excelente servicio y aplicacion para trabajar con clientes, espero este sea el comienzo de una relacion laboral de exito. muy contento de verdad con la App

The free version is greatyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyy

UPDATE: The Tidio team was able to reach out to me after this review. There was a misstep in the communications. However, Oscar was made aware of the situation and responded with a top notch, professional solution. I'm leaving the first draft of this review (originally a 2 star) to let people know that Tidio will go out of their way to make things right for the customer. Thanks again, Oscar! First draft: We have had Tidio for close to two years, and it's done what it's supposed to do with no issues. However, now that there is an issue I reached out and they responded with a generic answer. I replied back (twice) with a more detailed response for the specific issue and after 7 days I still haven't heard back. The app did okay while it was functional and I didn't need any assistance. :\

I liking knowing who is doing what on my site and the chats bots are easy and fun to use, not to mention super helpful without you having to lift a finger