Reviews for Tidio Live Chat & AI Chatbots

We are still experimenting with how to best use Tidio, but it is already encouraging sales and makes answering customer questions a snap.

Great App that helps boost leads and sales. Make sure to set up the chatbots correctly. The support team is very helpful, if you get stuck just use the live chat to get help.

I installed this app to have chat support for my Shopify store. It's very easy to use, it looks beautiful and simple to set up. I had a question about setting up a message for when I'm offline and unable to answer. I popped the question on their chat app, I immediately got a reply from a support person and resolved the issue.

simply the best chat app you can ever have with all needed feature, customer support is amazing and very helpful, thanks a lot for adding value to my store

Very helpful and friendly customer service, highly recommended! Would be great if it were priced slightly cheaper though. But all in all still 5 stars!

Awesome customer service. Agent was very nice and helpful. So far I am liking the Tidio app. It's very easy to set up and use for my online store.

The customer service replies to me instantly and solves my problem. Which helps me still be able to reply to my customer. what can I say? Awesome people, Awesome APP! Love it!

It is a great app, the chatbot functionality is excellent! It has much more utility than the standard shopify functionality.

Tidio is an amazing app! Firstly the customer service team there is amazing ! For any questions you may have they are very helpful and quick in responding

We are having great susses with the live chat on our website. Very happy with this app and the support.

So easy to use and great service overall! Love the product and ability to customize the widget and settings.

Support is excellent. I am new to this app and still getting acquainted with it so some of it still difficult to understand.

Great app and friendly customer service. Cannot wait to implement this within my website. It's got great chatbot features that will prove to be useful.

I love this application, one of the best I have ever had, I had just had a problem and the help from the customer service has been incredible, Martin has helped me at all times and everything was super easy! Very happy

Good ! Working very well ---------------------------------------------------------------------------

Brilliant App, helps improve customer communication and even improve sales. Some really cool features i.e. chatbots which cut out so much back & forth when dealing with emails. Fantastic team who help with any query you have. I couldn't imagine life without live chat on our site anymore.

Tidio is just awesome, their chatbot features are great for ecom companies - can't say enough good :)

I really like the prompt and helpful customer support. Great app. Still need to get a bit more used to it, but so far I'm very happy with it. Thanks for your great service.

It would be really nice if you could capture more than one piece of information through the chatbot from the customer. Adam was great in helping me come up with an alternative solution to the problem I was having.

Maciek and Patrick were quick and responsive. I customized the placement of the app and turned off during off business hours with their assistance.

features 4 different levels of business & good free services on basic. Customer support very helpful

Great app and good customer service! I have been using tidio for years now and I have always found myself very well

Tidio is a great free chat app, but once you want some extra features, the extra charges per service are ridiculously insane. The basic chat is free but let's say you want the chat to have some chatbots to reply for you. That will cost you $18 per 1000 chat pop-ups. If you have a fairly serious store, 1000 sessions are 1-3 days and your chatbots stop working. I mind you that the mini pop-up cost ZERO operational costs and $18 per 1000 is an insane price to pay. You have a few "bulk" discounts but even at $45 per 5000 is not cost-effective because of some other free and paid apps in there. The default setting will make you spend those really quick and now you have to pay more. Joke. The communicator package is a complete rip-off. It will tell you numbers of "actual users" but check any basic tracking app and their numbers are wrong. it says 16 visitors but Shopify, google analytics and Clickmagic only identify 2. So you are basically messaging nonexisting users for $18/m. obviously, support was adamant to prove that there are 16 people but was not able to provide any active user IP to double-check. Another thing is the tricky billing system, you add something but once you try to make some changes, the features stop working and you already paid for them. If you would like to get a refund you will need to work with Shopify support to resolve your tidio billing issues because their support team can't really help you. A final note on the support team, they can't help you. The only thing they can do is deal with some minor issues or how to use the different features that you have to pay big $$$ to use. I have reached out to them a few times and they always send me to deal with someone somewhere else. Which in most cases should probably be resolved by tidio support. I have tried to reactivate a chatbot feature that I paid for and was stopped because of their tricky billing system. Support told me to go and figure it out with shopify. Terrible. For the support team, if you actually try to solve the problem rather than pushing that tidio is never wrong, maybe then you will actually be helpful.

I like Tidio - we are not being responsive to our customers because we are not available - so turning it off til fall - which will be here before you know it!

Tidio is a very great APP. The service attitude is so good and professional. Really highly recommended.