Reviews for Tidio Live Chat & AI Chatbots

I love this app so much! With our phones ringing off the hook & being so busy, it's so much easier to chat! Thank you!

Clean, professional-looking app. Very easy to use and does exactly what I wanted. The developer took a genuine interest in our success with multiple follow-ups.

Absolutely fantastic. Customers are loving the way they can just ask a question while they're on our site. The ability to answer questions wherever I am is such a bonus. Well worth the small investment.

Awesome App; it's a great and faster way to communicate with your customers. I give this an A++++++ rating.

UPDATE: 10/12/15 - Just updated our mobile app as well as chrome extension - Absolutely flawless! We also noticed more improvements in the UI & added settings for Responses. We are confident to say Tidio is the best app on Shopify! ___________________________________ UPDATE: 09/10/15 - It doesn't stop getting better. The facebook chat integration is absolutely brilliant. Automation works really well and has encouraged sale on targeted products. Very pleased with Tidio. ___________________________________ UPDATE: 5/7/15 - Since our last review, there has been significant improvements on this app. All the issues we mentioned were swiftly rectified. Excellent customer service and quick development team. Still a great app to use. The best available in my opinion. ___________________________________ 4/7/15 - Really good app, very useful and user friendly. However, our experience with it has been a little frustrating. Firstly, setting the opening time takes some skill to master the art of dragging the cursor to the exact o'clock required. Secondly, the app keeps resetting our opening times and shows we are online when we aren't Those are the only flaws we've seen. Overall, it's a really good app and we are well pleased. Thank you.

Great chat app! It seems like every time I log in, it's faster and there are new features! They seriously update every 2-3 days, and their customer service is excellent. Just drop them any suggestion you may have and you'll probably see it live in a week or two -- they're seriously that awesome! We definitely won't be going back to any other chat service. :)

Muy buena aplicación, los 10 dolares mensuales que cuesta se recuperan de inmediato, tiene un potencial de retorno muy alto. excelente

Good so far, a bit slow from time to time, great IOS app feature. still way more to learn about it

Great concept but mobile app and their features are way too buggy to use on site with actual customers. Will look at this app again in a few months. Has lots of potential.

Great App! Very useful to my business

Outstanding app, easy to use, convenient for us and for customers, saves time on the phones and allows us to increase conversions while providing better service

Jewelryaffairs

2015-11-12

United States

Great app! Easy to install and works just great

I was recommended by a friend to try this app and i am so clad i did. Very Happy!

Grat app, easy to manage and very good made. Thanks

This is a great app. I even saved a sale on the first day of using the app

Excellent app, extremely easy to set up and use.

Great app! a must have in every-eCommerce store.

Easy to use app that makes connecting with customers, answering questions and solving issues in real time a breeze. My customers love it! www.customknivesaz.com

Fantastic app. Very easy and very useful. I like the designs and the functionality. Fast and friendly support. Developers are open to suggestions. Tidio is an absolute must have. Getting closer to your customers will make you more successful.

I am very happy with this app. It is extremely simple to set up; and I was very impressed with the prompt response I received when I reached out to the support team. I would highly recommend this app.

The Crystal Healing Shop

2015-10-10

United Kingdom

Great App, Have been using it for about 4 months, I love the way that I can see my customers on my website in Real Time, and can watch the customer journey from page to page. The live chat feature is simple and has really helped me convert visitors to customers, especially when they have a quick question about a product or shipping, and they need an immediate answer. The only thing I can suggest is that when you get an offline message, there should be a feature that allows you to reply from within the Tidio Chat area, rather than have to go to your email client. Other than that Great App

Serious selling tool! This app took my business to another level. I am on my computer most of the day already, so setting up an automatic message to all visitors and chatting with those that write back allows me to answer questions and quick set myself above my competition. The days I am not on chat, the sales plummet. I would hate to run my business with this app - and I would gladly pay 10X the price! At least try it!

Great idea, doesn't work on mobile well. They have a few more things to fix, maybe instant sms messages sent to the phone of shop owners because when you see the message and click the notification to go to the app the message doesn't show up instantly.

Simple and efficient! An app which offers a concise approach to Live Chat. Tried a few others, and found that Tidio was one of the more simpler ones to use. Great job!

This app is amazing! The modern live chat box looks unreal on my website! My customers are more likely to give feedback or reach out with the chat rather than the typical contact us now page!