Reviews for Tidio Live Chat & AI Chatbots

After using a few live chat apps, Tidio is still the best choice out there in the app store. High recommended!

Scalisiskincare

2016-03-11

United States

Highly recommend. Works great!

Awesome app, easy install and great UI.

Awesome! Does everything it said!

Excellent professional service. Really helpful if you ever need to contact them . Good value for money. Cant fault them!

Awesome app! We love it at normareed.ca, especially being a dress store where our customers have many questions on fabrics, fitting, etc. great to be there for them live!

So far I like this app. I've been able to connect with the people who are online on my site at any given time. We are new to shopify and the app process, so this is fun. I like what I see so far!

Matthew was wonderful! I was having a problem (that I created) and he fixed it right away. I would definitely recommend!

Just installed the app on our website but so far it seems like a solid service.

Great app. I love that you can view what the person is typing before they send it

I just loaded and like what I have experienced thus far. Support has been very thorough. Like the lay out and design.

It's been brilliant - we have been chatting with our visitors seamlessly on iphone and desktop. You can see in real time which page of your site the visitor is looking at, and ask them questions accordingly. Great customer support. HIghly recommend!

The best livesupport i´ve tried. Looks good on site, great features and appriciated by the customers.

Americanadorn

2016-02-26

United States

Love it. You can actually see what each customer is doing on your site. Great insight.

Awesome feature rich application! Great support. :)

Very good app, highly intuitive. Runs clean and helps with conversions. I highly recommend it.

Really nice chat format. Worked instantly, no problem. Could not figure out how to log in, but realized I just need to open the app to start the session. Just upgraded to the pro account, to have more features. I am having fun chatting with my customers and seeing who is in my cart.

Print Your Mind 3d

2016-02-18

Canada

That app works great to add value to our business. The free version is missing a few features, which I can understand, but is a must have app for every store.

Great app, so simple to use and makes a huge difference for customers who sometimes feel more comfortable using live chat than speaking directly on the phone. www.tentsandaccessories.co.uk

Thanks A lot ! Very Good And Easy To Use . http://the-best-manuals-online.com/

This live chat function has definitely been a great addition to my site. Been able to close sales instantly on the chat. Olek is super helpful too.

We at www.ethical-trading.com a new online store dedicated to selling you wholesome products chose Tidio for our client interface and appreciate the fantastic support given by Olek.

Olek, the owner of Tidio is an amazing person! I was looking for the "right" live chat app which has the features: 1. what my customers have added on shopping cart 2. what pages they have been on, etcs... Don't forget to also download free "Tidio Automation app" This additional app is like NOS for your Tidio base app. (You know what NOS is if you're a Fast & Furious fan like me haha) Here are the actions that you can add once customers: 1) abandoned cart, 2) performs an action 3) doesn't perform an action 4) creates an account 5) experiences problems with payment 6) visits the website for their first time 7) opens a URL 8) leaves the page 9) spends a certain amount of time on page more... and within every single of these 9 sections, you can customize exactly what you want to do after a specific action was taken by your customers!! I wish I can say more good things about Olek and Tidio! Its simply the best of the best out there from customer service to the app features and how flawlessly it works. I am so amazed at just how awesome this app is. When I deleted the app after trial in order to try some other app Proonto, I was disappointed because they were way too complex and sophisticated for my taste. Tidio is simple yet has everything that I wanted for live chat. Olek has emailed me even after 12 am to make sure that I got the best customer service. I am very very happy customer! Give this app a try, its honestly the only live chat app that works flawlessly both on desktops and on mobiles! My promise: YOU WON'T BE DISAPPOINTED. Thank You Olek. Keep up your good work. God bless.

Great app. Really helping me connect with my customers and I have seen a definite increase in bookings due to Tidio!

Tidio's performance is great. I really enjoy the multiple application across devices to keep me engaging my customers on the go. I had some hiccups with connection to Tidio from my site, but their support helped me fix the issues immediately. Very helpful