Reviews for Tidio Live Chat & AI Chatbots

We at BeautifulThins.com have used Tidio Live Chat for some time now. During this time we have tried using other chats available on the market and came to conclusion that Tidio, our first choice, is still the best option. Tidio amazed us with with its broad functionality and easy to use interface and that all available on the free plan (which is especially important for us at the moment, as we are a young company). Tidio also positively surprised us with a mobile app and a chrome extension, these 2 are really useful and make you as a business "always online" and ready to help our customers when needed, not only when we are specifically logged in on shopify chat. We particularly like, that we can set up the view of our chat (business style or modern), the sounds that gives us info if someone came to our page, possibility to see from which browser and country the customer is browsing our page. All very convenient and gives needed info at one glance! So, thank you Tidio team, we really enjoy your App!

We have used it for a year now highly recommended and updates regularly!!

This is a great app that is very easy to set up and use! Support is very helpful. I've been using Tidio Chat for about a week and I love the free options and the professional look on my website www.jarofheartsjewelry.com. Jennifer Clemens Jar of Hearts Jewelry

We installed this on our website http://OrganicoSuperFoods.Com and found it very easy to install and use. Works on Google and mobile but doesn't appear to work on Firefox, OrganicoSuperFoods likes this app.

I am new to this app and I'm so excited to see what this app can do for my new online Soy Candles & Soy Melt business. I website just launched yesterday. I am not computer savvy whatsoever so I think this will be the perfect fit for someone like myself!!!!

Best chat app we've used so far! Easy to install, up and running within 15 minutes. Also great free options available. Recommended!

Very easy to install and use! Customer service is very responsive. I absolutely love how this app works and looks.

Prxperformance

2016-03-28

United States

So easy to install! The app had only been installed for about 10 minutes when we got our first chat. So great to be able to offer this kind of service and answer people's questions right away!

Great app. Works perfectly. Highly recommended. Keep up the good work Tidio!

Got the app up and running quickly. Easy to turn on and off depending if I am available to chat.

I've been testing this app and looks really well done! I like the outlay and smooth flow of it. Definitely recommend it!

Awesome App! I've only had it for a few days, but it's so easy to setup. Love it!!

We have a gift card exchange and have been able to gain the trust of many more visitors by being able to respond live to their questions, resulting in more (larger) sales. We suspect even de possibility of performing a live chat increased trust and conversion rate. The software itself is intuitive and easy to use. We like the possibility to hand over conversations to another operator, the standard "quick responses" and the integrations (chrome, desktop).

Tidio has amazing customer service!

Awesome app so far. Will be able to give more information once I use it a little longer.

The app works wondrously on many devices, and supports multiple users. Would definitely recommend!

We love Tidio Chat!! It is a great tool to help us help customers as they are browsing our site. Sometimes people have questions about the sizing of kids clothes, this a perfect way to get them an answer right away.

Easy to set up and great customer support. Excited for the features coming, it is always improving!

Customer service seems to be their number one priority, i was doing some maintenance on my store and a little chat window popped up "i noticed you gave our app 2 stars, are you having problems with anything? how can i help?" i gave the app 2 stars because i didn't really think about it, i was in a rush to do other things. but after thinking it over again i think this app is one of the best because they care about their customers, even the ones using the free version of their app like me!

Art By Wr

2016-03-20

Canada

I've just installed and set up the Tidio Live Chat and so far it does exactly what it says it does! I think it adds such a personal touch to my store and I can't wait to be able to directly answer any questions my customers have!

Artbedding

2016-03-19

Bulgaria

Great product, I am on trial now but I find it really easy to set up and use.

I just started with the trial and find the app very easy to understand and manage. I am excited by the opportunity to personally connect with our customers and help them through their purchase. Tidio Chat makes this easy. Customer support so far has been great as well. I highly recommend this app!

I'm not a big APP user, but I now have found TIDIO very useful and helpful with customer service - with that being so important now, Fantastic Customer service as well KC

Great app. Does exactly as what it's advertised to do and for less than others. VERY HAPPY!

I'm loving the app to far. I have not used it with a customer yet but it is cool to see what the customers are looking at while they are online. that feature alone helps me to see what my potential customers are interested in. I'm still using the free trial and plan to keep this app. It's my new favorite.