Reviews for Tidio Live Chat & AI Chatbots

Just setting it up now and it's a blast! They provide live support during the process, so you can just imagine how awesome it will be when we can offer the same amount of support to our customers as Tidio offers to us

This one is the best app to get live chat and bot together, plus you can have an app to have more control. I am try others but this one is the best.

Awesome. Free. What's not to like! There is also excellent and quick support. More features will be implemented with a stronger community. :D

Recently spoke to Arek and Dominika from Tidio support regarding a tech issues that remained unresolved. Dominika cloned all my data over to another account to bypass this issues with a different resolution and Arek assisted me along the way to iron out the last bit of details that needed doing. Their Products is fully integrated with everything you can think of to supercharge your revenue stream. So grateful for all their support and the brilliant inventions of Tidio. Saves me hours of work and impeccable service when you need them! Fully recommend.

the support Very Very helpful, also the app help me so much, very easy to use the chat bot professional, five stars from me

Amazing support! Thanks GG .........................................................................

Great support team! Fast & clear instruction to solve my problem when I accidentally install the app in a wrong way.

Great app and great customer service! Will be using for a long time. Be careful of your settings as you can lose your monthly quota if not checked.

Jest Paint - Face Paint Store

2021-06-30

United States

Very easy to use and set up! The free version is all I need because we are a small team, but the upgrade looks nice if you have a large team and a large company.

Excellent App for Chat System. I was looking for something like this from long time but now it has fulfilled the needs. thanks

Wonderful chat app, already helping convert more unsure customers. Great customer service and support too

A great tool to automate the customer service process and engage new customers on our website. We've been able to capture new customers through this awesome engagement tool!

Dominika is amazing! really helpfull.. im using the app since 3 years and no problemas, really usefull tool

Easy to set up, use and navigate. Support is helpful - We had a problem that was fixed quickly by the team.

We are still in our free trial period, but the app was easy and quick to install and get up and running. We were able to view our site visitors within minutes and have been chatting with our customers since installation. So far we have even gotten a sale in the first 24 hours based on our trial of the product. I am not 100% about email marketing, but I am used to Mailchimp and may have to get used to the interface is different.

Wish I found this app sooner! Sales have increased & overall customer experience has improved. Been a great add on to our online store.

It's unfortunate the rating is limited to 5 stars. On a scale of 1 to 10, they are definitely a 100. 10x more than what it is. The support team for TIDIO is absolutely groundbreaking. I pressed forth many questions all of which were answered with extreme patience and I was provided the needed guidance to keep things moving. Moreover, the support went above and beyond the call of duty to make sure all my questions were answered with impeccable precision. A shout out to Adam and Patrick for their tremendous support and wonderful courteousness. Truly awesome. !!!

Kamil again, explained VERY WELL the most important aspects of the pro plan. I am still on the free plan, but I am more ready now to upgrade. He also explained the value of a Chat landing page.

good job.It's easy to use, and the customer service answers questions quickly and enthusiastically.I will use it all the time.

Great app, easy to use, feature rich, excellent customer support. HubSpot integration could be a bit improved and a direct integration with Klaviyo would be welcomed. Also looking forward to complete & independent functionality for multiple sites,

Absolutely brilliant. Once installed it boosted sales immediately because it links to your socials and you never miss a message. Get on it.

Very intuitive bot builder, and easy to test. Seamless experience and great, quick customer service; ironically!

Amazing app and amazing support. Thank you very much. I love this app, i think is the best one in Shopify.

I was looking for a chat-bot solution that will help gain more email subscribers. I have a little small business store with 25K visitors per month. Tidio only served the first 1000 visitors, then the bot stopped working. Now they ask for $89/mo for 20K visitors per month. It's a pure robbery. I know you guys are smart and IT-geeks, and you're surrounded by billionaires and trillion dollar businesses - they are all around you. Then this makes you think that a small business with 25K visitors per month is a billionaire too... this is not true. 25K visitors per month can hardly generate $5K in gross sales. Minus 5% transaction commission, minus 45% operational costs (shopify, apps, google services). So you get roughly 30% of the gross revenues - and that's to put food on a table for a family. Now you want to take $89 from my pocket for just running a bot that asks for a customer's email address. For $89/mo I'll write my own bot with blackjack and hookers. You guys forgot how hard to earn each dollar. How much daily hard work, sweat, pain and grinding is in each earned dollar. Good luck!

Very good app. You can easily see what users are browsing on your website so you can send them personalized message each time. Recommended they are very helpful, you can get support within matter of seconds. Thanks