Reviews for Tidio Live Chat & AI Chatbots

Thank you to the team you are doing a great job I really like the app and I would love to wish everyone

This app is great, even with just the free basic plan it a whole package if you have a smaller store. Love the chatbots and how they're able to pull info from orders and shipping locations from Shopify automatically without staff help. Their support is also great! I use it so much they're probably sick of me but they always resolve the issue.

I have a question please about the chatbots monthly limit: Are the chatbots counted only if the visitor interacted and responded the chatbot or for each every user who receives the message? Thank you

A lot of interesting features at a very reasonable price. Most of the chatbot app I reviewed were charging upward of $50. This app is available at $18/month. Customer service is great too.

great app, easy to integrate. good to organize and definitely can increase conversion rate when customers are better taken care.

I use this app to help with visitors on my site and this app is fantastic. I really highly recommend it. So, do try it and see how well it performs.

I am new to the app but have found the layout and usability incredibly easy to use. Highly recommended!

Set-up takes just minutes and the possibilities are infinite! I have created my first 4 bots in just an hour!

This app is excellent! Easy use. Raccomanded. It's well done and can be set up in no time. Wonderful!

Great value for the cost! Tidio's chatbot was easy to install and super simple to customize. It integrates seamlessly into our online store, and we get great customer engagement from it. This is my first time setting up a chatbot, but the logic tree was a breeze to finalize. Highly recommend!

Hands down best chat app in terms of value for money. I tried chatra and live chat and neither can compare. Support is really great and Maciek is super helpful! Thanks

Brilliant app and brilliant customer service. We're very impressed with how much you can get from the basic package. Well done to the developers.

I used this app to help me serve customers more quickly. I really like how it meets the needs of care.

They penalize you and make you pay more once you hit certain arbitrary use levels. You don't unlock any new features, you just need to pay more. IMO, not worth it.

Great chat app. Lots of chatbot and automation functionality. Interface is great and set up was easy. Would highly recommend!

Perfect. Does exactly as advertised. Would recommended this application to anyone planning to run their own shopify store!

I'm not saying this company is a scam company but surely operates like one. Let me explain. They will first offer 30 days for free as long as you dont go over 1000 chatbots , everything was going OK and my Google analytics didn't show an increase in traffic. But after a month once they have your custom they then send message to say I used up my 1000 Chatbot messages when I only probably spoke to 5 people that month. They offered that I should buy the $18 a month which gives me 3000 chatbots which I subscribed to but guess what after few weeks I get a message saying I ran out of chatbots, I couldn't believe it as again probably spoke to about 5 people the following month. Now before the month comes to an end only 2 weeks to my 30 days I get messages saying I ran out of chatbots and i need to further upgrade but the more money I spent with them the less interaction I had with my customers. I would really not recommend this company they are only there to swindle you. Please go for other options. They have no care whatsoever so as long as they have get the most money out of you.

This app is exactly what I needed to give us a more professional feel and look to our customers.. The setup was an ease and we breezed through it.. the ui and interface is beautiful and a lot of options are given to customize the interface on our website to match it's theme.. the app is very responsive to users visiting and messaging through this platform.. I have nothing negative to say about this app as it has lived up to it's reputation.. Also it's very affordable for small business at the moment..

This is really a good app for managing customer support. There are many free features of this app that are helpful for merchants. Planning to make a review video on this app. Thanks to the Tidio team for building such an app.

cool app but you can only get far on the free plan but the adds ons are worth it , i cant edit the bot convo i would like to change the % that the store is offering but i love the app you will be engaged and you will use it

Estoy emocionado por tener un chat en mi página de Shopify, ya que a través de ella, me conectaré con mis clientes y podré tener una comunicación más rápida y fluida. Gracias.

I really like this app.. I really like the option to hide the chat icon on the Mobile version and the additional features like chatbots, Email & Messenger integrations are very good. I would really love to see if they can integrate text messaging into this either intergrating with text providers like textline or some other alternatives..

El programa está bien, pero no me parece bien que la opción gratuita sea tan pequeña... 100 mensajes es poquísimo, porque cuenta cada vez que alguien clica al chat, no cada vez que te hablan.

Good app but unfair pricing. pricing is different for live chat and bot. not only that they only send 1000 bot notifications each month on that plan. I get 1000 visitors like every 3 days. so I will be spending all my profits to keep the bot plan running. This really is not fair.

I've downloaded the app and worked on it for a few hours, everything seems great and you get a LOT of features even on the free plan. Plus I have to mention Kamil from their customer support, he went out of his way to help us set everything up, even tho he did not have to. Definitely recommend. P.S. Thanks again, Kamil!