Reviews for Tidio Live Chat & AI Chatbots

I really like the prompt and helpful customer support. Great app. Still need to get a bit more used to it, but so far I'm very happy with it. Thanks for your great service.

Great app and good customer service! I have been using tidio for years now and I have always found myself very well

Maciek and Patrick were quick and responsive. I customized the placement of the app and turned off during off business hours with their assistance.

features 4 different levels of business & good free services on basic. Customer support very helpful

Tidio is a great free chat app, but once you want some extra features, the extra charges per service are ridiculously insane. The basic chat is free but let's say you want the chat to have some chatbots to reply for you. That will cost you $18 per 1000 chat pop-ups. If you have a fairly serious store, 1000 sessions are 1-3 days and your chatbots stop working. I mind you that the mini pop-up cost ZERO operational costs and $18 per 1000 is an insane price to pay. You have a few "bulk" discounts but even at $45 per 5000 is not cost-effective because of some other free and paid apps in there. The default setting will make you spend those really quick and now you have to pay more. Joke. The communicator package is a complete rip-off. It will tell you numbers of "actual users" but check any basic tracking app and their numbers are wrong. it says 16 visitors but Shopify, google analytics and Clickmagic only identify 2. So you are basically messaging nonexisting users for $18/m. obviously, support was adamant to prove that there are 16 people but was not able to provide any active user IP to double-check. Another thing is the tricky billing system, you add something but once you try to make some changes, the features stop working and you already paid for them. If you would like to get a refund you will need to work with Shopify support to resolve your tidio billing issues because their support team can't really help you. A final note on the support team, they can't help you. The only thing they can do is deal with some minor issues or how to use the different features that you have to pay big $$$ to use. I have reached out to them a few times and they always send me to deal with someone somewhere else. Which in most cases should probably be resolved by tidio support. I have tried to reactivate a chatbot feature that I paid for and was stopped because of their tricky billing system. Support told me to go and figure it out with shopify. Terrible. For the support team, if you actually try to solve the problem rather than pushing that tidio is never wrong, maybe then you will actually be helpful.

Tidio is a very great APP. The service attitude is so good and professional. Really highly recommended.

I like Tidio - we are not being responsive to our customers because we are not available - so turning it off til fall - which will be here before you know it!

Awesome app! Really helped me a lot... Very useful as well. Would highly recommend this to others!!!

Nice app. Satisfied with the support. A Free plan is also available which is very useful to start with.

I used it for official website. It is really convenience and the customer service is pretty good and patient. i like it!

it's a good tool for conversions, the customer service is honestly great, the only downfall would be it's slightly pricey

Quite simply the best live chat app you can use! having a dedicated iOS app is the killer feature! never miss a chat again!

Easy to install, easy to configure, easy for support team to respond to questions. Pre built automations with options to add more as we grow, helped us get started quickly.

I use this app for live chat. Great experience. I would highly recommend people to use for any kind of Live interaction which you want to have directly with your visitors.

I use this app to get my customers to contact me faster and it does, the customer service is responsive too. One of the best apps on my site.

Happy Ratio

2021-07-15

India

This app is really great for enhancing the customer experience. Our customers are loving the bot interactions and it has improved our conversion rates.

Great customer service. Very prompt and courteous. Answered all of my questions within a few seconds.

Very easy to maneuver and the app looks nice and professional. Support is great, too when it comes to questions about the app and features!

Worth the money. I was skeptical at first, but it really does improve conversion rates. Customer service is excellent. Fast to respond and happy to help. Would recommend.

It's such a helpful app. This app makes it easy for customers to chat with us conveniently. Definitely recommend

Very helpful app, thanks guys for help my store grow up! Support team react immediately and very quickly!

Exquisite look, easy to use, and not as expensive as other competitors. I loved it! And I recommend it!

Really easy to implement and customize. I like the ready to use chatbots they are. Also the support is good :)

Really great app! Easy to use and great customer service. I had a problem with notifications, opened a chat and the problem was resolved in minuets. Thank you so much!

Easy to setup, easy to use. The interface to create your own chatbot is really cool and user friendly! I immediately was able to use this to chat with some customers and add additional items they were looking for without leaving my website, keeping them engaged. First day the app paid for itself.