Reviews for Tidio Live Chat & AI Chatbots

The best and only chat i will use on all of my sites and clients! The chat bots are an absolute game changer IF YOU PUT IN THE WORK TO SET THEM UP WELL, THEY ARE THE MOST VALUABLE ASSET

An reactive and processionnal team ! I use this application not so long time but evething is ok for me. You can go !

Really impressed with the amount of engagement from customers. Much better than a pop up for collecting email addresses and giving out discount codes.

Utilicé esta app y me ha funcionado de maravillas, solucionó el problema con carritos abandonados a demás de que ha sido muy útil para lograr ventas en mi tienda online. El servicio al cliente por chat super efectivo

I believe I use this app more than any other. It is very easy to use and if there is a problem they have been quick to respond.

It's been good in generating upsell and abandoned carts! Awesome quick response from customer service reps. Highly recommend.

We've been testing the app for a couple of weeks and got some many questions coming through that helped us drive orders. Now testing the bots. Also worth saying, Tidio customer service is amazing too. Definitely worth a trying for your business

The support staff is ready and willing to help with all your concerns. And I have seen this application in action on a couple of other shopify stores out there and it’s looks professional and good. They also offer flexibility in terms of plans and pricing. The only issue for me was that the application appeared to have a glitch but it turns out I just needed to clear the browser. Support explained it to me, thanks.

Excellent app, works fantastically even if your business is small and only uses the free plan. Still feature-rich, and reasonable rates for increasing your plan for more services. Also prompt and friendly customer support! Definitely one of the best value and user friendly apps we use.

very good . customer service is amazing. had issues with my third party theme. they re coded it for me. amazing.

Hands down the best support ever. The easiest app to download and set up and I appreciated the fact they offer a free version which is sweet and nice for small business who just started. I recommend this app to anyone who wants 5 star service, and an easy use app.

GREAT APP, GREAT SUPPORTER, BEST CHOICE ABOUT LIVE CHAT & CHATBOTS This app is simple, beautiful and accurate. The fee is also cheap. I recommend this to you.

So far, great. Saved me a huge order when Shopify stalled an order. Shopify could not see the order but I could see what was in their cart with Tidio. The shopper had been ordering for 3 hours!

Great app and very efficient customer service! The guy was very patient and helped me to install the application on my store.

We love the app! We're using the free version and everything we need is possible. One of the few apps with live chat and they really do respond immediately. Support is very kind and helpful.

Wow! this app is incredible. Very will built, comprehensive and easy. The support is immediate and they resolve technical issues very quickly. High Recommend!

I love this app. it's convenient and help to improve your conversion rate, and also, the exceptionally good service from Jakub.

It is a great app but I had canceled the recurring charge from their tido live chat on September 8th 2021. On September 19th they charged me anyway for a service I had canceled. I would like for someone to reach out to me and refund my money please and thank you.

I made extra 500 usd with tdio this week. Thank you for the amazing app. I will be using for a long time

totally necessary..ran without bots for 15 days and our sales tanked..bots are more important than operators.GO GO SKYNET!!

Simple display. Easy to use. Easy to set up. Good and quick answer. Consider to upgrade in the future!

Excellent app with free plan is very very nice, I want to advise all website owner use this application to help your customers and give him a professional services. Thanks Tidio, thanks for agent

excellent support, great app, have mobile app, stuff, this nice work. But app not working with VPN service.

works well allows me to communicate with customers....................................................................................................................

Tidio has a lot features, almost a dizzying amount, but for us, it is not always user friendly to figure out how to use them all. The naming of the features can be confusing and similar features are found in different places. But if you have the patience to really dig in, you will likely find most of the features you would want. On-line chat is very helpful, but again, requires patience to fully understand, as they are well-steeped in the software and you are not..so what seems simple to them may not be so to you! We use our chat app mostly for direct, live chat with site visitors, so cannot really comment on all the auto-responding bots. But works reliably well for live chats. The one feature I WISH they had was to include a "please leave email" field within their bots, so if a visitor needs to leave before you can get to them or get back to them, it is clear and simple that they must leave an email so you can get back to them. This message must be manually entered by you, which makes it a bit harder/less obvious for the visitor, which means they might leave without leaving their email, and could be gone forever!