Reviews for Stamped Product Reviews & UGC

So far so good It's running smoother than most other review platforms. It gives my customers the ability to tell me about their experience super easy and super user=friendly.

Todella nopea ja hyvä asiakaspalvelu. Appi toimii erinomaisesti ja nyt kun tarvitsi päivittää sivut uuteen teeman sain avun siirrossa puolen tunnin sisällä kysymyksestäni :) Harvinaista nykyään! Iso plussa.

So glad we found this app. The customer service is always very helpful even when we have a lot of requests :) Special thanks to Marcel and Kaushik.

I like the app. My friend recommended it to me. It took a little while before someone got back to my request, but it’s working now:)

Long story short: Avoid until Stamped,io can prove they are able to support their customers with a properly working product without need of relying on non existent customer service to get things fixed. Long story: After getting the app installed, we signed up to the Business plan instantly for the features we were after. This is where the headaches started, we were unable to activate features even though the button said enabled after saving, however clicking refresh would show the same toggles switched back to disabled. The features we wanted didn't enable. We reached out to their support to help with these issues, but their customer support is honestly the most horrible part of this experience. It's non existent. I do not see the value in paying X amount a month when there is 0 support. I sent a message on the 17th Nov, its now the 22nd and still no response to a basic issue. Sure its only 5 days so far, but imagine if a critical issue occurred and needed resolving and the only way to resolve it was to reach out to customer support? Screw waiting DAYS to solve it. Because of this, We switched over to Okendo instantly, and Im glad to say our experience so far with them has been nothing but extraordinary. We're so glad we made the switch! We want an app that is looked after and maintained, not make us feel abandoned, especially with such a crucial feature like reviews. Im disappointed because friends of mine who also run shopify stores used to praise Stamped for being the best reviews app, but it seems ever since their acquisition, they have gone down hill. The friends who used to praise Stamped have also jumped ship to other solutions. For those looking for a reviews app, I strongly recommend AVOIDING Stamped, they dont get my stamp of approval. Go with a another solution.

Paid for one of the versions, you basically get no features, and have to pay even more for basic features. Contacted for a refund but just get sent round in circles by a chat bot.

After deleting their app (after years of using it), their Reward widget (part of their Review app) is still visible on our website and we cannot remove it. More than a week after we and Shopify's support team has contacted them, they have still not sorted it out - apart from emailing us a couple of times to let us know they have passed it on to the correct department. Very poor customer service. Will never use Stamped again for this reason alone!

DMoose

2022-12-19

United States

I have never seen such poor customer service like I have been consistently sending email that we need to implement a particular functionality that you supposed to give us already. First we purchased premium plan and the tag/topic filter functionality was not working then you guys said it was mistakenly added and you need to purchase the Pro Plan, and even after getting pro plan that functionality is still not working at all and your support is not replying back on email from last week. If there was rating less than 1 star I would have given you that.

best thing to boost sales its nice simple and easy to use best review app easily promoted and get sales

Customer service are always super helpful and quick to respond! Every time we have needed to reach out to them, they have always done their best to resolve our issue.

Stamped Product Reviews is a great app if you want a more minimalist and stylish review app. Their support and technology upgrades are great also!

Braxley Bands

2022-12-09

United States

With any new product, there are necessary installation issues. the rep assigned to me was Arjun, and he helped us work through 5+ fixes to get our website completely up and running in only a few days. Highly recommend Stamped, the team and app are great.

Werkt goed, wordt goed geholpen, dus goede service! Nogmaals erg bedankt. Mooie opstap als je wilt groeien.

Been using the app for more than a year and meets my needs so far. Customer support has been very helpful as well. All in all, happy with the app and service

Luxurier

2022-12-07

United Kingdom

While the app does a fair job (quite often it is slow, does not load correctly on mobile, and fails to load CSS on the plans page), the pricing and the sales team are the worst. Customers (or new potential customers) should be aware that similar apps charge 1/4 of the annual price of Stamped for even better features. We find it disgusting that the only way to access the Google Shopping Reviews feature is to pay 1400$/year - when other apps offer that for 19$ a month. Having mentioned that to the sales team, they offered a ridiculous discount with a rude reply inviting us to use another "low-cost app" if we were not happy with their offer. For instance, we are thrilled to switch reviews provider (after 2 years) and invite savvy customers to do the same - maybe Stamped will start to appreciate their customer reviews more.

we have almost 60,000 reviews in the que, and nobody at Stamped has responded for week. i hope somebody will reach out immediately.

Good app! We had a few issues with importing reviews from our old website but we were able to get them resolved. Support is very helpful. We wanted the placement of our reviews moved to a new location on our website and they could do that for us in a timely manner. We are now just waiting on orders to come in so we can send review requests.

Great customer support. I had an issue with the widgets not showing and they were able to rectify the situation within a few hours. Highly recommended.

Requested service and Niran, the customer service person, fixed the issue quickly. Upon fixing the issue they communicated that we can further contact them if we needed more assistance. Thank you!

Their customer service was very good, therefore I would recommend this app. You can automate emails that ask for reviews & create custom review forms.

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Love this app, does what it says. Which the plans were a little more reasonable though. Some functions require big plans.

Great app! Was easy to integrate and customize and customer support was very responsive when we had questions!

very helpful response to various questions and hands on help with a mistake I had made. have yet to use for reviews but feeling confident already

One of the rare, great Shopify apps that has helped our business tremendously. Responsive customer support too. Thanks guys.