Reviews for Stamped Product Reviews & UGC

Great platform and amazing support follow-up! They manage to help me with what I ask them to. They give you instant solutions (:

Easily the best support you will find in apps. All emails were responded within 24 hours and they take care of your problems and make it work for u. I've started getting many reviews. I'm on the premium plan and think the pricing is reasonable for the amount of orders I have (compared with other review apps). Fast forward a few years on, I've still asked for support once in a while and each time the support team have managed to solve my issues and I appreciate their help and will continue to be a loyal customer.

The service, support and features that Stamped provide, for the cost is outstanding. UX is a little tricky but once you get to grips with it, the whole package is very powerful.

I have had a pleasant experience now with Stamped customer service. I originally had issues with Google Merchant Centre but they resolved for me over email

MONSOONBLUE®

2023-01-24

United States

Fabulous app and service. Had a few issues with reviews coming through after theme updates and the issues were fixed within hours. The customer image posts did wonders to my brand. Jose R MONSOONBLUE

This app will help to boost the sales. Their quick response was very efficient! I really appreciate their technical support.

If everything works, it works well. If it doesn't work -- you can expect a 3 to 5 day turnaround for technical support. I'm transitioning my 2 business accounts to another company. This will be a net loss of $125 for Stamped.io

I've been using this app for a while now and am so delighted at the ease of use and how fantastically responsive and helpful their support is! It is pretty rare these days to fund such great app support that understands what is asked the first time around, as they were able to fix my website tweak on their end within a day and spared me from having to dig into code. Really Happy! It is a great option from all the ones I've looked at and the customer reviews they provide my store really helps customers to provide feedback. 5 Stars!

I love the app and the help that i often get from the team when i request! Thank you so much guys! Rock an Roll!

Terrible app with even worse support, I'd high advice not to get everything set up on this app, try Okendo, we're going to start transitioning to that

The essentials of the customer review management are all on this app. Plus, the customer support is great!

Great app and responsive, helpful customer service team!

I need to change my review and say that this company is so big that is unbelievable that they don't have chat support or telephone support for urgent issues. I had a big urgent problem with customers getting 10x more points than they should and it was impossible to contact any support and had to wait for them to get back to me by mail. I will change my review when they update and add a telephone number to support or add a live chat. This company is too big not to have it.

So far so good. The reviews have greatly increased the conversion rate on our site and their technical support is quick and effective!

Great customer service with a quick response time! I just signed up for this app, but am excited to use it!

Their customer service is BS.. Takes so long to respond when I'm having urgent errors. I wish they have live chat available so they can get things fixed right away for users

Stamped reviews has been an awesome addition to our site. Everything displays nicely and I'm enjoying using the apps and customizations available with our Shopify 2.0 theme. The support is top notch - I've asked for numerous customizations and the staff has been able to accommodate every request. I highly recommend this app for anyone looking to add product reviews to their website.

Love the customer support service! Very quick and detailed answers! Thank you Ashok for helping us out:)

Using the Stamped for more than 3 years, very satisfied. The support team helped quickly and effectively.

Wilderdog

2023-01-14

United States

Stamped 'support' is the worst. Do NOT waste your money on this app. I am paying $600/mo for the Professional plan. There is a permissions bug that their support team cannot figure out, and instead of helping, they simply ignore open tickets. New tickets are responded to, but then I am ghosted again. For this premium price, you would expect reliable support. I am going to uninstall.

Very helpful tech support. The Stamped team has also helped us with custom solutions for our businesses needs.

** UPDATE ** Would Not recommend. After removing the app access coding remains on my website. They can not remove it as it distort several product pages. I now have a distorted website and not ETA when the issue will be resolved. Major headache " After using Stamped IO for a year I had to update my review. The basic feature of collecting reviews work fine. Keep in mind you have to pay more & more to collect reviews. Maybe if you are just starting out this app is okay but in you are having more than 100 orders a month, would not recommend. I have reached out to Stamped multiple times for varies things, coding needs to be updated, paid $200+ for a plan for ads to reflect on google ads ( FYI this was never resolved and $200 went down the drain as I did not get access to the feature I was paying for ). You will always have to " leave a message " or talk to a bot. No matter the time of day. This effects your customer service experience as it if frustrating not being able to talk to a live person EVER in the chat. Takes about 24hrs to get a respond and most of the time they send you a link to a discussion board of them assisting another business that's kind of related to your question. Super frustrating because when you reply saying this does not help and you need them to update or remove their code & not send you to a discussion board to do it yourself it takes another 12 hrs for a reply and they still may not help. I found a better app to serve my business, received 8-10 reviews after installing the app which made me feel like emails were not being sent out properly. I followed the steps to remove Stamped IO but the reviews was still reflecting on my website causing a glitch. I contacted Stamped IO, no response. Contacted Shopify for assistance and Shopify contacted the developer to remove the coding, no response. Had to send multiple request to help, my website was down for 24 hrs due to the coding issue. When a rep reached out I provided access to my store to resolve the issue, they never logged in. Another rep reached out and sent me to a blog post to do it myself. Didn't work. Sent more messages & then notice the website was fixed but no one ever responded to my messages or advised they fixed the issue. This process with canceling my plan confirmed I made the right decision as the customer support is the worse. FYI - I have tried all tier plans and never noticed a difference in service or operations.

I'm using this app to increase reviews on my store with emails. I like how you can customize the emails and schedule when they go out. I also like that you can reply to reviews. It's great that they have a free plan available for stores starting out. Also, their support was quick to respond when I needed to tweak the code for my theme. I'm looking forward to the time when I can upgrade my plan. UPDATE: I did upgrade my plan and love that customers can upload their own images of the product they purchased. I now have a Shopify 2.0 theme and needed help again with the code. Support fixed the code and made a video showing me how they did it.

Great app and easy to install with wonderful customer service! I had an issue with not seeing the star ratings on product pages since changing my store theme. Arjun was so helpful and even had a video tutorial on how to place the widget on the page. Thank you again!

Fantastic customer support, Salem was a huge help! I emailed the support team with an issue and it was quickly resolved.