Reviews for Stamped Product Reviews & UGC

Linjer

2022-10-13

Hong Kong SAR

Brilliant app. I've tried so many different review apps and this is in a league of its own (and also not outrageously priced like some out there). Got it up and running with just a few clicks, and customer service was speedy and excellent. Highly recommended. Been using Stamped for over 5 years now!

Odd Daughter Paper Co

2022-10-12

United States

A few of my reviews weren't automatically being synced to my shop, so I reached out to support and it was fixed within 24 hours!

We like the app a lot! The customer support was also very fast when we needed help (reviews were not updating to star rating). The free version is good enough, although the paid version could be even better especially if you have more than 50 orders per month.

Great review app. Cost effective and very impressive customer service. Transitioned from Shopify reviews for the native email functionality and super happy!

I asked for help to make the review stars visible under each product. It was solved very fast and I am very satisfied.

**Update: you said we raised 6 separate tickets, but it's ONLY after I kept speaking with one of your support team with over 70 email threads. The app occurred several bugs during the migration, and we had to tackle all. However, whenever I asked 3 questions about 3 different issues, your support only answered one, taking 1-3 full business day, and that was not even resolving the query. After maintaining that for 3 weeks, I decided to raise other tickets. That's how we got 6 tickets open. Your support team tossed our ticket to the billing team. Even though your billing team saw my ticket regarding bugs, they didn't tell the support team. As a result, my ticket stayed for over 3 days. Only after I raised another ticket, someone else appeared to look after the ticket. And over 3 days, homepage bug, is a serious issue. After posting a 1-star review, they finally fixed the bug. That's magical, since we had to wait this long. Now the reviews go public, you are fixing the bug. Full of bugs and only offer great customer support, WHEN first installing the app. Terrible after, when we really need help. I faced an issue with sending review request. None of our review request was sent to our customers. As a result, we are not collecting any review since 9/19. However, they are just "looking into" the issue. I have been exchanging emails around 70-80 times. They are great when you first installing the service. However, once you are bound by them, they just do not care. Go to Okendo or Junip. The app is also full of bugs. I had issue showing questions and answers in the main widget. I have been waiting a solution for 3rd week by now. I need to chase them and send them several emails a week, to receive a reply that "they are investigating" the issue. For such a critical thing as review, these two attitudes 1) do not look after their existing customers - I have been loyal to them for lat 1.5 year - 2) core function full of bug become the reason why we need to avoid using them and move on to more affordable competitors like Junip.

So helpful. I'm not technical at all and the team was extremely professional and installed the ratings on my website. Done withing 24 hrs. Would highly recommend.

Slofoodgroup

2022-10-10

United States

This app and its service has really gone down hill. It use to be the absolute best app for reviews and their service was stellar. Now, the support team either A) does not respond or B) denies the issue and points to other party's such as google. Case and point, Stamped.io is a google approved seller review aggregator but the seller reviews stopped updating again several weeks ago (ongoing issue, they are aware) and I contacted support and they said there is no issue and it is updating fine even though records show its has been several weeks since the last update. Support says its google, google says its stamped, when I provided the support agent with the chat log from google showing google has made stamped.io aware of the issue, the agent simply never responded. Shop around, there are lots of alternatives and this one, trust me has gone down hill if there ever is an issue.

Awesome customer service. Thank you for your prompt and kind assistance and was able to fix the issue.

Great support helping to transfer me over from Yotpo and Shopify reviews. Much cheaper than Yotpo reviews.

So far so good setting up this app. I am currently only using the free version, but even so I received excellent support regarding setting up DNS entries for the mailing. Can't wait to start collecting reviews and streamlining our store operations.

The CS support is helpful to the enquiry and efficient for investigating and fixing the issues. also easy to communicate with the support.

Great app and customers support is outstanding. Arjun was very helpful and very fast with his responses. Thank you. Highly recommended.

Great customer support. They are always quick to help. And I'm really happy with the App. Thanks team!

Stamped has been great to help increase conversions with our products and also get valuable feedback from our customers.

Superapp! Easy to use and easy to setup. Flexible and reliable. Great export and import function. Really help my business.

The support team is quick to respond and look further into ways to finding a solution if there are any glitches.

very happy with the app easy to use and setup with a lot of options and the support team is super helpful!

Great customer support and really amazing app to show verified reviews on your Shopify website. Always recommended!

I have been trying to use this app for over a week now. I can not add any rules to start the Loyalty Program. I have sent numerous emails and keep getting 'this is an ongoing issue and our engineers are working on it'. Are there any other apps suggested because I'm completely frustrated with Stamped!!!

Thank you for that great support! I have so many times so many requests and they helped me always immediately and are really really kind. Great App and Great Team. Thanks again

Everytime I have a question or need something fixed, the team is always quick to help! I would totally recommend,

Great app and the customer service is very helpful. 100% recommended. Easy to install and customise to fit with my theme.

Great reviews app with even better customer support! James is always happy to help with any questions or issues I may be facing! Very fast response times and friendly. Thank you

We have used this app for a few years now and it has been great! Awesome support and very timely. Would recommend!