Reviews for Stamped Product Reviews & UGC

Super easy for our customers to use and they did an amazing job helping us when we migrated from WooCommerce to Shopify.

Great option for reviews. Not 100% sure on referrals, but fantastic reviews option and good customer services.

I am giving this 2 stars for the following reasons 1. Support is terrible. It takes 24 hours for a response, then if you need to respond to their response it takes another 24 hours. The support staff is unhelpful and doesn't think beyond what is written to what the problem can be. 2. I also recently added stamped reviews because of the bundling cost savings...big mistake. It took 3 weeks to import from my other platform. I had to send them updated exports. Their "easy importer' does not work! I kept getting errors despite doing it EXACTLY as they document. I sent it to them to do ... 3 weeks later...the points are imported. I had to go back through transactions while waiting to ensure point values were correct, which they weren't. The UX also doesn't display points unless you click on each individual profile. The UX loads slowly so it's torture working in the app also. I'm not saying don't use them...but ugh the onboarding has left such a bad taste in my mouth.

We had a problem with different number of reviews within the Stamped app and our Shopify page. Niran at Stamped fixed the problem very swiftly. Really great customer service!

This app is not bad, however, it is riddled with WAY too many options and is unorganized (not great UI). The help button from within the app does not work. It is also annoying to see UPGRADE all the time, everywhere. Would prefer something much more minimalistic and straightforward, not needing to hunt around everywhere for a million options. UPDATE: Pretty good support from Arjun, decided to upgrade this review.

Very nice customer service. I recently had a problem with reviews not appearing on the product page in real time, and the customer service center was quick to help resolve the problem, I truly appreciate.

New reviews started disappearing and review count was not showing correctly. I contacted customer support, they helped me right away. They gave me very clear instructions. Not being tech savy, I couldn't figure out the simple instructions so I contacted them again. AND THEY DID IT FOR ME! Reviews are now showing up correctly. Happy customer by far!

easy to integrate, fantastic customer service. the automated user review ads are just the best, too.

Ho usato l'app per alcuni siti, devo dire che risponde molto bene alle mie esigenze, assistenza clienti disponibile e veloce

Excellent app. Great customer support and very fast response time. There is tons of room for customizing the display to fit your needs.

The features are great. But I met the reviews request sending problem and I didn't get replied for how to solve it.

Linjer

2022-10-13

Hong Kong SAR

Brilliant app. I've tried so many different review apps and this is in a league of its own (and also not outrageously priced like some out there). Got it up and running with just a few clicks, and customer service was speedy and excellent. Highly recommended. Been using Stamped for over 5 years now!

GREAT customer support. nice app. a little pricey but so far so good! I am most impressed with the customer service.

Odd Daughter Paper Co

2022-10-12

United States

A few of my reviews weren't automatically being synced to my shop, so I reached out to support and it was fixed within 24 hours!

Great review app. Cost effective and very impressive customer service. Transitioned from Shopify reviews for the native email functionality and super happy!

I asked for help to make the review stars visible under each product. It was solved very fast and I am very satisfied.

We like the app a lot! The customer support was also very fast when we needed help (reviews were not updating to star rating). The free version is good enough, although the paid version could be even better especially if you have more than 50 orders per month.

**Update: you said we raised 6 separate tickets, but it's ONLY after I kept speaking with one of your support team with over 70 email threads. The app occurred several bugs during the migration, and we had to tackle all. However, whenever I asked 3 questions about 3 different issues, your support only answered one, taking 1-3 full business day, and that was not even resolving the query. After maintaining that for 3 weeks, I decided to raise other tickets. That's how we got 6 tickets open. Your support team tossed our ticket to the billing team. Even though your billing team saw my ticket regarding bugs, they didn't tell the support team. As a result, my ticket stayed for over 3 days. Only after I raised another ticket, someone else appeared to look after the ticket. And over 3 days, homepage bug, is a serious issue. After posting a 1-star review, they finally fixed the bug. That's magical, since we had to wait this long. Now the reviews go public, you are fixing the bug. Full of bugs and only offer great customer support, WHEN first installing the app. Terrible after, when we really need help. I faced an issue with sending review request. None of our review request was sent to our customers. As a result, we are not collecting any review since 9/19. However, they are just "looking into" the issue. I have been exchanging emails around 70-80 times. They are great when you first installing the service. However, once you are bound by them, they just do not care. Go to Okendo or Junip. The app is also full of bugs. I had issue showing questions and answers in the main widget. I have been waiting a solution for 3rd week by now. I need to chase them and send them several emails a week, to receive a reply that "they are investigating" the issue. For such a critical thing as review, these two attitudes 1) do not look after their existing customers - I have been loyal to them for lat 1.5 year - 2) core function full of bug become the reason why we need to avoid using them and move on to more affordable competitors like Junip.

So helpful. I'm not technical at all and the team was extremely professional and installed the ratings on my website. Done withing 24 hrs. Would highly recommend.

Slofoodgroup

2022-10-10

United States

This app and its service has really gone down hill. It use to be the absolute best app for reviews and their service was stellar. Now, the support team either A) does not respond or B) denies the issue and points to other party's such as google. Case and point, Stamped.io is a google approved seller review aggregator but the seller reviews stopped updating again several weeks ago (ongoing issue, they are aware) and I contacted support and they said there is no issue and it is updating fine even though records show its has been several weeks since the last update. Support says its google, google says its stamped, when I provided the support agent with the chat log from google showing google has made stamped.io aware of the issue, the agent simply never responded. Shop around, there are lots of alternatives and this one, trust me has gone down hill if there ever is an issue.

Awesome customer service. Thank you for your prompt and kind assistance and was able to fix the issue.

So far so good setting up this app. I am currently only using the free version, but even so I received excellent support regarding setting up DNS entries for the mailing. Can't wait to start collecting reviews and streamlining our store operations.

Fluorostore

2022-10-06

United States

Great support helping to transfer me over from Yotpo and Shopify reviews. Much cheaper than Yotpo reviews.

The CS support is helpful to the enquiry and efficient for investigating and fixing the issues. also easy to communicate with the support.

Great app and customers support is outstanding. Arjun was very helpful and very fast with his responses. Thank you. Highly recommended.