Reviews for Smile: Loyalty & Rewards

We've just started using Smile and all of our customers like it so far! It is easy to start up and everyone is so helpful when you message (and quick to reply). So far so good!

So far i'm loving the setup can't wait for my customers to try it out. Who doesn't love a discount on orders!

Amazing customer service by Christian! Great program and great support! If you are considering using smile please don't.

Amazing APP with Great Customer Service Support. All store owners need to get a quick response as soon as they install any APP. This is the amazing team to support every question that you need to ask. They are always ready to help and App is working fine online and POS. 100% recommend for those who want to use Royal Reward program for your store.

Really easy to set up this rewards and referral program. Looking forward to seeing my customers keep coming back for more!

Christian was very helpful, patient and professional. He went out of his way to help with an issue that was not directly in his scope of work.

Does not integrate well with POS and other channels like ebay. Can't merge accounts or delete them either. I have some customers that have as many as 7 different entries as customers all with accumulated points because they used a different method of payment. It works fine with the online store but then I'll get people messaging me on ebay saying they received an email about points, signed up and the points aren't there...because they now have two customer profiles in the system. One as a member and one as a guest and the guest account has the points. I thought by adding them as a customer at check out in store on my POS that the points would be awarded to them but nope I have to manually adjust their points. Like I said it works fine if using online store only but if you have multiple channels, good luck because it's a flawed system.

I'm excited to use this app for my store. So far so good! I recommend it for stores to keep loyal customers. And its Free!

App was easy to set up and get started with--love that syncs with our online store and POS. Customer service is always excellent.

The interface is very intuitive and easy to use, was able to set up the program very quickly. Great customer service, they are very responsive and helpful.

I installed today, very easy to use, specially they are launched translations, save us a lot of time, I recommanded.

Kevia Style, LLC

2021-11-18

United States

Awesome! Good customer service too! Awesome! Good customer service too! Awesome! Good customer service too! Awesome! Good customer service too! Awesome! Good customer service too! Awesome! Good customer service too! Awesome! Good customer service too!

My customers love the App but there are a few things that are not intuitive. I reached out to Tech Support because I had two customers in the last week who had problems with their rewards. The Tech Support through the Chat was quick and efficient. They had to check on something to answer one question but I got a full answer and a video on how to educate the customer on the problem. I was impressed with their thorough response and effort to really try to answer my questions. Thanks!

Good app and good/fast support. It´s expansive in Gold, but for 49€ it´s good what you get. Try it out

So far so Great! We are very happy so far with Smile and how straight forward and well integrated it is with out site. We have not enabled the app yet so we are unsure of results but the customer support team has been awesome, the app is super slick and is very well designed, and we feel that we have gone with the right app. More to come soon.

Très bonne application, très bon service client, répond très bien aux questions même avec la barrière de la langue ^^ ! Je le recommande Une étoile perdu car le suivi des réseaux sociaux n'est pas encore au point.

it's a great little app, it was quick to set up and budget friendly, can not fault the customer service, happy overall

The app is great, customer service is also great!! Our customers are really enjoying earning and redeeming rewards, a great online and in store tool!

This app really excites me. It was easy to install and customize. My store is not open yet, but I can already tell that this is going to help delight my guests.

Easy set up, great support. We use it for many of our Shopify clients and would recommend it to business who need a robust ecommerce rewards program. Looking forward to how the app evolves for Shopify markets and POS

I use this app for brand loyalty reward program. It is amazing app. It was easy to set up and they have great training video which really helps in setting up. The best part of using Smile is their customer service. They have quick response time and they work with you until issue is resolved. David, Maria and Tess are all been super helpful in resolving issues. David spent two hours helping set up the VIP program correctly. I am so appreciative for their help and all advice that Smile's team has given me. Thank you so much

Raw Feeding Miami

2021-11-12

United States

The app is great and I would give it 5 stars if it didnt have 1 glitch that they still have not fixed... If you use their referral program, there is NO way to prevent fraud. So that means, customers can create multiple emails and get the referral discount without ever being blocked. So customers are repeatedly using a referral discount on every order without the app stopping it or blocking it. So in the end, you end up losing more money than making money from the referrals. But the rewards portion part works great and has no issues!

Great service, prompt response and to the point. Very professional. Your help is very appreciated. Definitely Recommended!

This app is clean, easy to use, with tons of customizations. But the best part is the customer service. I typically enter a help chat looking for a workaround for app limitations, only to be left disappointed by general info responses. NOT AT SMILE. These are expert humans who get on board with your goals and propose the best solution. They think outside the box. Shoutout to Petrit who is hilarious and genius. Give that guy a raise ;)

Very good app and service. A lot of our costumer use this. Our Team is really happy with it and also the costumer.