Reviews for Smile: Loyalty & Rewards

Quick responses from customer service always! The answers are always helpful, clear and to the point.

Had the best help experience with Nicole today! I needed help connecting Smile with Omnisend and she was right there for every step of the way! Really appreciate your support today, Nicole. It's such a relief when you're struggling with something, to get immediate help. Keep at it, Nicole!

Great initial experience, very helpful customer service team. Would recommend and can see the value in the platform already

Lisa was very helpful and friendly. She was so patient with me and answered everything I needed. Highly recommend adding Smile.io to your Shopify.

Although it does take a while for you to get a hold of someone to talk to, the agent i was scheduled with, Nicole, was great! I wanted to try out smile in our developer store before we commit and the process was super easy and quick. Nicole was responsive and got me all set up in 5 minutes. I do love that we can try out all the features of smile before committing, will definitely help deciding what plan we want to go with.

Wonderful support from Maria! She helped us to fix our problem very quickly. By the way, great app to deal with your loyalty program.

Great! Easy to use, super friendly staff, works great with our website thanks topdognutrition.co.nz

Great service from Hannah & Nicole. I'm not 100% thrilled with the platform but the customer service is top notch :)

Great fast assistance by Nicole. She answered all of my questions right away and went above and beyond to help me. Love this app!

Hannah was wonderful. So super friendly and very efficient. She solved my problem and helped me to get set up for success. Very happy with Smile.

Smile works great and is easy to use for both customers on the front end and for staff managing it in the back end. Set up is pretty much set and forget but support are fast and helpful when needed.

It was phenomenal, love how fast and friendly Lisa was. It was very refreshing and I am grateful for her quick help.

Scoria World

2023-03-17

Canada

Great app, and good customer service. Our customers love the reward system and smile makes it easy. I was disappointed that they don't have a free plan anymore and find the app still pricey but Smile is good at what they do and it does provide a good value for our customers. The Smile team was helpful too with our concerns! Thank you :)

This app is great! It seamlessly integrates with our Shopify store, mobile app and our POS locations. Plus our customers love the benefit of earning rewards. Their tech support is great as well! They are always available to answer questions and help with any issues.

Great customer service and great articles to help with set up! Lisa was super fab and very friendly and easy to chat with!

great customer service. Quick response, and a very helpful tool. Thank you Smile for all your help. -S

Great customer support, great platform, and a great amount of customizability. I would definitely recommend Smile. Also they use gifs in their chats...so that's a win too. Support is always so much better with gifs.

Super easy to use, Lisa in customer service is great. Highly recommend for businesses of any size! Smile is Awesome

This is a Great app and customer support! We use it for our POS transactions. My questions were answered and we're ready to go.

LaBellePerfumes

2023-03-15

United States

great app so far! customer service is always on point. alternative if you dont want to spend so much on loyalty lion.

Smile is easy to set up and their customer support is very efficient and helpful. The app would be the best app for Shopify beginners who are looking for an owner-friendly program to engage customers.

Smile is very user friendly and is great for an affordable and easy to use Refer A Friend program. The customer service reps are amazing too! The live chat works great, and they let you know if anyone is online to help. Lisa specifically helped me solve a major issue in the matter of two responses. Thanks Lisa!!

We were having issues with the app. After reaching out and trying to figure it out with a previous employee, with unfortunately no success, Joana stepped in. She answered allllll my questions and only rested once everything was resolved. We reviewed a lot of information, and at the end of the day, she was very communicative, patient, and great to work with. We do like the loyalty app; it is a little expensive each month to add more buildable features, but at the end of the day, it is still great. A great feature to add on would be to show both online and in-store shoppers the points on the receipt/checkout that they have accumulated after that purchase, and a summary of total points. Thank you thank you!

I had a hard time installing smile and the lady was very helpful, she even helped me removed my previous app.

Very easy app to use and configure. Exactly what I was looking for! Customer service is top notch as well!