Reviews for Smile: Loyalty & Rewards

So excited to get this loyalty program working for us! Jade was awesome and made the set up quick and easy to understand.

So far so good. Easy to install (bear in mind there's a 15-minute delay before your changes appear on Shopify store), customer service was prompt and helpful.

Its a brilliant app, been using this loyalty app for 3 years.. However after this update they made, they removed alot of settings and features from the free plan. Now i can't change and edit my settings, i literally have to fork out 50 usd just to change a few settings. What a bunch of greedy devs.

Tulle And Batiste

2023-04-11

Australia

We have been using the Smile app for a few years now. A big shout out to Hannah who is always there for us whenever we need some support. Thanks Smile and thanks Hannah!

The app is easy to set up, easy to use, does exactly what we want, and has outstanding customer support!

app's crazy. We are soon gonna implement the 600€/month plan in our marketing ecosystem, definitely and investment, but surely with postive roi at the end of the month.

Smile has been pretty seamless to set up and when I experienced a little issue, the customer service was outstanding. Joana went out of her way to step me through a solution and then fixed another problem on my site without me needing to log a separate case with Shopify or my Theme developer. I'm early into my journey using Smile but, so far, I'm really impressed by its service. Happy to recommend Smile!

Fast and professional help, got support in just a short while and they answered me even if i was AFK. Afterwards when i came back i got the support i needed. 5 Stars from Finland!

Great app and really builds customer loyalty. We see the points getting used daily so people are coming back often! Also Customer support Member Jade is very helpful! If the rest of the team is like Jade, you're in good hands! Thanks

amazing service! thanks for creating such a fantastic app! Your features have really helped me, and your customer service is top-notch. Keep up the great work!

Great app, looks like i can apply rewards for my customers and works really well, customer support for this app was really helpful as well. highly recommend

Nous recommandons cette application car elle est facilement paramétrable et à mettre en place. Nous espérons que nos clients seront tout autant satisfaits.

Smile is such a wonderful App and the customer service is really great. Jade was pleasant and really helped me!

OMG! Incredible service and the application is great, one of those applications that really works excellently with its free plan for businesses that are just starting! I hope to grow and get the next plan. Thanks for having it built.

This app is really good. If you want to increase trust with your customers, then it's a no-brainer to install it!

We needed help with accessing rewards and understanding how the program works, and Lisa was so helpful and quick with her answers!

This is very helpful in customers spending more within my store. I love that there's a free version of the app. This helps small businesses like mine to survive in today's economy!

Thank you very much Jade for your top-level support. You really helped me understand this plugin and went all the way out to explain.

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Simply Organic Beauty

2023-03-30

United States

I needed assistance updating an offer for our store and Jade was incredibly fast and helpful in doing so!

We had a charge go through because of an accidental click of an upgrade button. We reached out to support and this was handled within 2 hours. We are so grateful for the quick support and amazing customer service as always!

Love Smile! Such an awesome app that rewards my customers without me having to do a thing. Great for customer retention! Had an issue recently with my launcher not showing points and continuously needing my customers to log in. I got in touch with the Smile team and the issue was fixed within minutes. Even got a compliment on my products which was nice! Would highly recommend this app to anyone looking for a rewards system for their website!

Pete's Real Food

2023-03-29

United States

The customer service team provided an immediate and accurate resolution to my concern and inquiries. Thank you!

Awesome help from the Help Center people. A little limited on the Starter Plan (paid), but ok for basic needs.

Just launched Smile today and needed help to change something. Customer service was excellent and cleared up my problem instantly! Thanks!