Reviews for Smile: Loyalty & Rewards

The representative was very kind and helpful. Thanks Lisa! It's my first time using the app. So far so good.

Nice app and fast customer service... Hope you will get help from sunshine Jade. Thank you for your service!

Thank you, Nicole, for your quick help! Loving the simplicity of this app as well as the customer service.

This App is real easy to set up and can really help get return customers Highly recommend it so far as I am just getting my store up and running

Support was great, was able to help resolve our issues quickly. Wonderful service. Very helpful to us.

I am just setting this app up at the end of a very long week, and Jade has been over the top patient and helpful. I would give her ten stars if I could

Nicole has been super helpful, answering my questions and helping me the same day with issues I was having which are now totally resolved

This app has cost me thousands of dollars. It rewards people on top of any existing discounts in my store and there are no rules or ways to prevent it stacking. I am losing money all the time due to this. Not happy. The aesthetics are nice but they clearly don't understand retail business and how customers behave.

Very good app, would use it if it offers multi-language for one store. Already in 2021 it was mentioned that Smile wants to integrate it but 2023 and still no option for it. Best app but in todays multi-lingual world a pitty you do not offer. Other apps like Bon Loyalty are soooo much cheaper and they offer multi-languages with good translation. Hope you change this asap. then I might come back ;-)

Quick response to all the questions! I just wish the starter pack were a bit less expensive. But overall, the customer support and launching the app into my platform was easy and simple. Highly recommend

They have the best customer service! Answered so quickly and made it easy to make updates! Highly recommend.

Nicole was wonderful. She got to the root of my problem within 3 messages and was very friendly. She even provided some videos for further assistance.

Great customer service. We needed an app to unify our online and in-store locations and has worked seamlessly for us to offer rewards both online and in-store.

Amazing program ! fast help ! very happy I picked this for my website, i will keep using this. thank you

Una gran aplicación para nuestros clientes, muy intuitiva y fácil de utilizar. Y una parte importante es su soporte, rápido y muy amable.

They were so helpful and timely when I had questions. It made it so much easier and the app is super easy to use.

So far I am loving the app, I have yet to launch to my customers, but getting it set up has been pretty easy, the support team is prompt to reply and help me out, phew!

Una aplicación bastante buena, yo utilizo actualmente la versión FREE y tengo varios clientes que se registraron gracias a esta aplicación de LEALTAD. Recomiendo instalar para tu negocio, y tenes la ayuda del soporte en el chat que te ayuda al instante. EXELENTE ATENCIÓN.

JessaKae

2023-04-27

United States

We've loved using Smile for our Rewards Program platform, it's easy to use not just for customers but for us as well on the back end. The customer service is quick, friendly, and helpful while getting the information across in an easy-to-understand fashion. Jade was extremely helpful in helping me make sure Smile was integrated properly into our other sales channels.

Great app and really helpful customer service staff, really pleased that we started using Smile.io for our rewards programme.

Only a few days in, but so far it's been a great user friendly tool! Integration is extremely easy and the support team is the best!

So far so good!! I am loving the fact that I can give back to my customers- and how easy it is to use this app!!

Started with this app and have never changed. Service is fast, and they've helped me resolve every request. Highly recommend.

Still working through the app functionality but the customer service team is responsive and extremely helpful!

Great customer service from Lisa! Give her a raise!! Great customer service from Lisa! Give her a raise!!