Reviews for Smile: Loyalty & Rewards

Customer service was very helpful and responded super quick. My challenge is with the customer user interface. It's not intuitive that customers should click on the 'Get Perks' icon in order to access their loyalty account. If I already signed up, I wouldn't need to 'get' perks - I would already have them. Maybe this is something that is fixed in the upgrade plans but for the basic plan, I found it to be counter-intuitive.

Great app, very easy to use! Customer support is great with quick response times, Joshua helped us get set up and ensure the program worked for both us and our customers and even put in a request for our email platform to be integrated! Love how we can brand it to our website, looking forward to them adding the Follow on TikTok reward option.

Good so far! We just started using the Growth account. Everything was fairly intuitive and we were able to setup in a few hours.

This review is only based on the support that I've received thus far in building out our loyalty program. Responses are always quick and thorough with clear directions on how best to proceed. Look forward to building out our program.

I love this app!! and the rep who helped me! super helpful and patient!! they deserve a raise !!!!!!!

like the product, both convenient and fairly ok to set up support is also very very good if needed and very reactive

Pretty Good! We just started using the Growth account. The Customer service was very helpful and responded super quick.

I was assisted by Nicole on chat and she was awesome helping me set up my Loyalty points redemption settings. I appreciated her patience, clarity and encouragement. So far so GREAT w/ SMILE. Thanks again Nicole!

Just started using this app, so far it is perfect, especially with the FREE option! Contacting customer service with questions was a breeze, Jade was incredibly helpful and quick!

Smile is an amazing Referral App. Customer Support is outstanding. They helped us figure out a tricky program we wanted to implement. I highly recommend them.

Such a great experience with this app. The customer support is great and very responsive. They helped up migrate from another Loyalty app and answered all our questions fast and effectively. Thank you guys!

Great communication. Whenever I have a question the team is always available and responds within a reasonable time. I also really just love the app. It is really clean, seamless and easy enough for me and my customers to use. I look forward to adding on my features within the app.

Definitely one of the best made apps on the Shopify App platform and I really appreciate the YouTube videos and guidance made available throughout the process! But I wish that there was a pricing level somewhere between free and the $49.99 per month mark! I have signed up at this level because I had no other choice, but depending on how it works, I might have to cancel because that's high price point for an app.

great app, great features, good customer service, reply in short time with nice manner, really helpful

Awesome customer service, brilliant company to deal with and ready to use! Would highly recommend to anybody… Joshua is fantastic...

Great customer service! Definitely makes it easier to navigate your rewards program. Would recommend!

Easy to setup. Customers love it. Great chat-based customer service! ...............................

Great support. Help me all the way thru. She guide me and did not leave me until i did it all . Thank you so much

Joshua from the Customer Service team has been extremely helpful and we look forward to using the app to its full power!

The app rocks, the customer service is even better. I always get REAL help when i need it! It's also been a great tool for my customer they love the points system!

Great app and great help when you need to do things. Easy to used, nice staff when you need to chat with them.

A very useful and easy to use application. I highly recommend it and the support is great. very good for store

Amazing software. Amazing support. Very impressed. Joshua was professional and still super personable. All support have been great. Integrates very well.

I'm still getting used to how to best use smile for my store, but so far it's been a good experience and customer support has been very engaged and helpful. Really appreciate the time and attention to questions - looking forward to rewarding more clients!

After lots of emails back and forth to find out when the full integration with Recharge would be coming into play (Smile don't have a mailing list to update clients, I just had to keep checking back), I finally spoke to Joshua who was really helpful and went through all the things I can do with Smile, and how to get set up. He was really helpful so I was really impressed and look forward to getting it all set up!