Reviews for Smile: Loyalty & Rewards

Seriously FAB®

2023-06-15

United States

Generally the app functionality is good. Only a small percentage of customers actually sign up for Rewards and use it for discounts. One thing I don't like is that in the Discounts section in Shopify, it populates all of the generated discount codes. I wish there was a way to avoid that. Customer service is superb! Nicole helped me with some button display issues, and she was very responsive and informative. Thank you!

It's simple to use! My customers love to earn points. Excellent customer service. I highly recommand it!

Intuitive dashboard, easy integration with our Shopify store and fabulous support from the Smile team!

Amazing customer support and easy to use admin. Lisa was a big help in guiding me through how to roll-out Referrals prior to Rewards. Panel options are there to do this gracefully!

Extremely user friendly and customer service was friendly and helpful with my questions! My shop doesn’t require the paid plan at the moment, but the free plan has enough features for me to play around. Highly recommend!

I downloaded Smile some time ago and have found it a very user friendly tool. It also has really helpful customer service.

Shop Rongrong

2023-06-12

United States

Great experience! Jade is excellent, as always! Very informative and easy to understand the explanation.

GREAT APP! Well done for providing this useful tool for an addition to the stores. super cool product

Its user friendly and our customers seem to love it. The support is also really great. Jade helped me today and it was a quick lesson for me, easy to do :)

Fast and pleasant assistance. From a technical point of view, it's too bad that it's not yet possible to apply a minimum order value to use loyalty discounts on shopify POS orders.

I am still very new to the app, but the service I have received from the entire Smile team (specifically Lisa, David, and Nicole) has been beyond great. They have been very responsive and linked me to very informative docs and resources to help me build a strategy and configure my program. Loyalty program coming soon!

www.promoviniles.com - Panama We love Smile. We start using the Free Plan, them the Starter Plan and now the Growth. Now we have the VIP Program included. I love that they have adapted to a more accessible pricing structure. My customer love receive points and I love to have loyal customer. This type of program sets me apart from my competitors. PS.: Sorry for my English!

Probably one of the most easy to use, smooth running, self sustaining app we have right now. Their customer service is a dream to work with-especially Jade, they are seriously a dream and so efficient.

Easy setup and very helpful staff. Always quick and accurate responses to any questions that come up.

This app has been working well for us. Today we discovered an unintended consequence of dealers that already purchase from us online with a discount code being able to accumulate and redeem points. I reached out for guidance on this and was met with an almost instantaneous solution. Great support!

Coldest

2023-06-07

United States

SMILE.io customer service actually has solid customer service that goes above and beyond, even as they grow their company in size, they have been thoughtful about their current base considering changes to their business. I will say we have had bumps along the road but they deserve 5 stars for actually resolving issues. Shout out to David for making things right.

It isn't threatening, defamatory, or being left in exchange for an incentive. If published, we may include additional details about your store to help merchants read relevant reviews.

Zoen voor Gust

2023-06-06

Netherlands

Great and fast support. Helpful with the customization and other technical requests. The only thing that I would like to see is more types of translation options.

I just finished chatting with Nicole and I cannot begin to tell you how easy this set up was. Her instructions were seamless. She sent me video’s to show me where to navigate to what I needed to fix. I learn visually way better so this was huge for me. I cannot believe it was this simple! Thank you again Nicole!

Great app, it has everything one needs to reward customers and generate more sales. Exceptional customer service. I was having difficulty understanding something and I got a response within minutes! I was able to ask all the questions I had to make the best of the App. Highly recommend :)

I cancelled this app over two months ago and I am still being charged. I reached out to customer service multiple times and have been ignored.

Très simple, et très efficace. Seulement 4 étoiles car l’application n’est pas traduite en français

So far so good. I had a quick question when I added the app to my Shopify account, and Lisa was quick to answer and offer encouragement. I'm hoping to have enough sales to upgrade one day.

David and the team at Smile have been great, anything we ever needed they are standing by to assist. Support solves inquiries usually same day and if it is going to be longer they are up front about it. The biggest thing is you can see they really value our growth, Smile is continuously willing to support us in our endeavors and ensures that they are continuing to provide valuable services and upgrades.

Humper Bumper

2023-06-02

United States

Knew the answers quickly. Would appreciate the feature of being able to allow customers to apply points to shipping without buying a coupon.