Reviews for Smile: Loyalty & Rewards

Nicole at Smile gave me quick and correct direction is solving a problem and direction on how to fix the issue in the future. Awesome Support Above Expectations!

I am amazed at how easy it was to import my customers points from another Reward app. Smile's app is intuitive, a breeze to add branding and customize. Even with the POS app - my current customer's points came through. The POS interface is simple for my employees - just a single click to add the rewards to a customer's order. Truly - I am as excited as them!

Great app! The rewards system has definitely helped us build our business and gain repeat customers.

Jade was quick and upfront with resolving our issue. He's subject-matter-expertise helped us to quickly identify the issue and find a solution together. Thx you!

We tested other loyalty club apps, and Smile easily takes the cake! Simple to set up, excellent customisation options, and the support team have been fantastic. We only launched a few days ago and have already received great customer feedback. 10/10 would recommend.

Great support from Joshua. If a picture tells a thousand words - the video Joshua sent me smashed it out the park. Thanks buddy - Jeremy

Helpful support, keen on their users not only making revenue. Recommending them for starting a loyalty program easily.

The customer service from Smile is awesome! Each time I reach out they're always kind and respond quickly. Even on the free plan my rewards and referral programs look and function amazingly.

So far it has been really easy to use and setup. We were paying for a really expensive program but found this has all of the same features for a fraction of the price.

D'IYANU

2022-04-01

United States

We love using Smile for our loyalty program. The features are great and the app is super intuitive and easy to use. Support is also great and I got instant answers when I had questions.

I have recently added smile to my store but needed some help. It was great to know that I could get on a chat and speak to a real person at 8.30pm to help with a problem. It was sorted in 5 mins, amazing.

The support is trully fast and warm, I hadn't even asked my question and Jade was already chatting with me asking for my request.

I just started using this app! I had some questions at first but the customer service was amazing helping me set the app up!

Jade was super helpful getting Smile to connect to my POS. sent over photos and I was able to watch a video to help as well.

Excellent customer service. Had to get a lot of help installing it and it was great, and very fast. 5 stars.

Jade was super helpful and patient with me. All the apps and integrations can be confusing so it was nice to have someone there "next to me" to walk through the process.

This app is probably the best one out there! Would highly recommend it to anyone who wishes to install a loyalty program in their store! Super efficient and easy to use! Most importantly, love how classy the style/design is!

Nicole was the lady who helped me. Nicole was friendly and fast and helped me with what I needed. Thanks for your help Nicole!

Love this app and Nicole in support was very helpful! makes it easy to use for me and my customers!

We've used this rewards program for a couple years now. It's so easy to use and our customers find it is easy to use as well! We would recommend it.

NAYA

2022-03-29

United Kingdom

Both Joshua and Joana are top and have provided great service. I am still in the early stages but hope we can grow it so we can use their other paid services to get the full experience?

Nicole was quick to find a solution and a tremendous help answering all of my questions! Very excited to have this for our customers as well as use this as a tool to boost sales online.

Still configuring my points program with Smile.io. It's very intuitive and easy to customize for your brand, and the few questions I've had were helpfully answered for me by Jade in the live chat. Can't wait to get it up and running on my site.

We have used this review since setting up our online store 3 years ago. At this point we will be looking at changing our loyalty point program. Anything less than Pro is not worth the money, and the subscription fees are out of control. We are frustrated with the lack of features in any payment plan other than Pro. We would happily pay a reasonable subscription fee for the app, but the Pro is an insane amount of money to pay for a mid-sized business, and the features in Starter or Growth are not worth it. I would recommend against other small/medium sized businesses using this app. I am glad the developers have found success with enterprise level businesses but they do not care or cater to anyone else.

I've been using this app for a while now and have been super happy with it. Easy to use and navigate. Easy for my customers to understand and outstanding customer service in a timely manner should you require any help! Highly recommend.