Reviews for Smile: Loyalty & Rewards

Buce Plant

2023-08-01

United States

Great app. Highly recommended. The customer support team is also very good at responding at the appropriate time.

Easy to install and understand. I have tried other apps, but I preferred this one since it is easier to use, and they have a free plan for whose who are starting the business.

O.R.G Skincare

2023-07-28

United States

Extremely helpful and positive interaction. Lisa provided answers to all of my questions in a manner that was both clear and concise while being extremely fun and positive. Highly recommended!

Just launched Smile for our Shopify store. After reading the reviews, quite keen on exploring the app. We had a few questions before we got started on the plan & it was very patiently handled by Jade. He took the time to carefully evaluate & incorporate all of our questions.

I like this rewards programm very much, the costumer support was always very helpful. The free plan has already a lot to offer! The only thing I miss is that there can not be a individually customized and tracked referral discount code, only the option with a referral link. They already explained to me why it's not possible with the code, but I still think it would be a good option.

Jade was very helpful :) Smile is an easy and useful tool for our customers that allows them to incentivised for their purchases.

Smile has been a great app for our loyalty program. It's full of features, but not confusing to use like other apps available. Really appreciate how Smile have prioritised the UX for both the end users and also us as a merchant. The new 'Points at Checkout' feature is great! Their customer support is also very responsive and helpful!

Customer service is great! Super nice, offer ideas and quick response, thank you Jade! The app is easy to use, has lots of features and we're excited to launch our rewards program using Smile! :) Thanks Smile team - from Japandi Supply House, Chicago :)

Amazing customer service from Jade! The app is pretty user friendly and mostly easy to integrate with select POS systems. The customer service has always been prompt and helpful!

Great app very very easy to install and use. Great customer support (thanx to David). I'm using Smile on 3 websites.

Patient thank you so much lisa1111111111111111111111111111111111111111111111111111111111111111111111111111111111

Lisa was fast and helpful! Even helped with simple math...can't stand math! It's difficult to find kind people to help with your online business, but Lisa was really great. Would love to defer to her for her excellent service from here on out, but I know that would be asking a lot.

The app is OK, it does what it's supposed to but to be honest I'm considering pulling it because the pricing structure is so ridiculous. The basic level beyond the minimal free plan jumps to a massive $50/month and you don't really get much for that and then for simple things like analytics to show you whether the app is really generating much return on the monthly cost you have to be on the enormous $200/month plan which is frankly ridiculous when vastly more complicated apps cost far less. It does what it says reasonably well but I'm struggling to justify the price to be honest.

Very straight forward instructions. So easy to set up and launch. I had to ask for assistance and the support was great.

Very easy to set up! I decided on the smallest upgrade so we can use our logo. I had a couple of questions about setting up the customer emails. Nicole was fantastic in getting back to me quickly, only to learn that the program pretty well does all the filling in for you. Great customer service with a smile! (pun intended). We're excited about this Loyalty Program. Thank you!

We have been using smile.io for over a year now and it has been fantastic! Loyalty programs in general are a great implementation for most e-commerce businesses but smile have been extra great because of their support. The ability to message in at anytime, all their agents are friendly, very knowledgeable and quick to respond which makes everything with this integration a whole lot easier!

A special thanks to Jade who has been a great help on Smile. I recommend this app for every e-commerce.

Hannah was very helpful. She managed to show me all the steps to getting my customer emails correct.

Loved how quickly and wonderfully I got the support! Still have to use the app for a long time review, until then- Peace!

Customer service and support are great. The app is slick and very easy to use. Jade specifically was awesome when I had a question about how something worked. Quick and to the point! This app is worth every penny!

Nicole helped me when I ran into and issue I could not resolve in my own, she was quick to send me a video on how to solve my issue.

The app is easy to use and the customer support team is super helpful and fast to response to. The integration with other third party apps like Klaviyo also add value to our customer experience. :)

A wonderful and very powerful app, with great and creative options for our clients. The Smile customer support team is brilliant, very kind and human, they always go above and beyond to offer us a good and quick solution to any issue. We will use Smile for a long time, thank you for all your hard work!.

Out Of The Grey Coffee

2023-07-15

United States

Just been fantastic from the beginning... we have used Smile for over two years and they have always been there to help. Great product. Nothing better!

Great app for a loyalty program and fantastic customer support and service! They go above and beyond to help find solutions, especially David who was very helpful with upgrading me to the growth package!