Reviews for Smile: Loyalty & Rewards

Incredibly helpful in getting our second business set up with the system and also saved us money on our existing business by shifting us to a more suitable plan. Couldn't have gotten any better customer service from Hannah. Thanks Guys.

The service from these guys is terrific- David on their team was happy to jump on a call and help me with my solution and it took all of 5 minutes. The best!

Had a slight problem and was sorted straight away. Jade was really helpful and managed to solve the problem in minutes which would have taken me hours

Who doesn't LOVE a discount?! My customers are always grateful to get their $5 off coupon, and I like the incentives Smile offers for them to earn their rewards. The customer service is GREAT, too. The response time is fast, and their instructions are clear. They really do offer their service with a Smile. Working with the program is easy, and I recommend this app!

We've been using the app for quite some time now, and it actually helped a lot to increase the referral process. It's simple, easy to use and understand and great for starting out a rewards program. Also, customer support was quick and spot on replying to our questions (shout out to David for helping us sort out tagging customers inside Shopify).

David has been very informative and giving us solutions. He has been the most informative and attentive compared to other customer support reps I have spoken to in Smile

Early days for us with this app but support have been very responsive and helpful so far. Seems easy to use which is a plus

very responsive and helpful. I was transitioning loyalty members from Toast to Shopify using Smile. Figured out with the help of Lisa that you need to upload the list of customers into your shopify customers and then upload the points balance into Smile. It made the transition very easy. Thanks

Smile: Loyalty & Rewards is very user-friendly! Easily chat for support with any questions or concerns.

Lisa was awesome! She helped me with such kindness! I had an issue with the rewards launching but it was being weird but she was nice and patient!

We have been using Smile.Io for about 14 months. As we have grown the app has worked well for us. The support team - in particular David - has been very helpful. As we have grown there have been things we needed help with and they have always been able to help and accommodate our needs. Often apps push you to move to higher levels before you are ready or able to move but Smile has always been able to show us how to manage things or help us when needed.

I've had a wonderful experience using Smile.io. What truly stands out is their customer support team - they are incredibly responsive and always eager to help. Their dedication to resolving issues and answering queries is commendable, making the whole user experience smooth and enjoyable. If you're looking for an app that not only offers great features but also top-notch customer service, I highly recommend Smile.io. Keep up the excellent work!

Smile is a very easy to use Rewards & Loyalty App. We have been running with it for over 6 months now and it was easy enough to set up, links well with our email marketing and if we have any questions regarding the features, support has been quick to respond and very thorough in their response. Thanks for all your help Hannah!

Don’t recommend this app or this company, they charged me multiple times even after uninstalling and cancelling them. Which forced me not to be able to pay my overall bill. I was forced to pay them for a month service I didn’t use and they also charged me for August as well. Thieves

We have 3 Shopify websites and use Smile for rewards on all of them. We have been very happy with this app and our customers love our rewards program. Smile also has a great support team. I recently talked to David and he was very kind, responsive and quickly helped me resolve our issue!

Straightforward, simple rewards platform that's easy to set up and use. Good options for customizability and it's so straightforward customers can get it with no issue.

Great value for the entry level system that we use here at Owens Organic Coffee. The system has enabled us to better serve our most loyal customers and to encourage new customers to return (we have a very high returning customer rate). Easy to set up, easy to use, integrates seamlessly with Shopify and Recharge (subscriptions) and the chat support has been top notch (very quick responses too).

Axis Tango

2023-08-02

United States

I have looked at several loyalty programs and have settled on Smile. The free tier provides good features to start out, and the customer service is very responsive.

I love the app, it's just the entry level price is too expensive for small businesses. They need to drop the starter price. I would have moved from Free to Starter over a year ago if they had a promotion or something. Currently keeping an eye out for cheaper paid options or seeing if they address the price issue. EDIT: Smile have addressed my issues. I am very happy with the dedication they showed in coming up with a great solution for my business.

Having had the chance to use Smile.io, I've found it to be an incredibly user-friendly platform for implementing loyalty programs for small businesses. The customization options it provides are commendable, making it seamless to integrate the brand's look and feel into the rewards program. Operating the admin dashboard is a breeze, requiring zero coding skills. It's empowering to be able to make tweaks and changes anytime, offering full manual control over the rewards program. The ability to integrate the program with other loved tools is definitely a substantial enhancement. Smile.io stands true to its purpose by upping the ante on customer retention and conversion. By incentivizing repeat purchases, it transforms first-time customers into loyal ones. Brimming with handy features like a points system and VIP exclusive perks, it is adept at keeping best customers engaged and rewarded. As for Hannah, she deserves special mention. Dedicated, customer-oriented, and always ready to assist, she added a lot to my positive experience with Smile.io. In conclusion, Smile.io aided by Hannah's unmatched support, stands as a leading go-to solution for magnifying customer loyalty and enhancing the overall customer experience. Five stars without a doubt!

LISA IS AWESOME! THANK Youuuuu! Love the app and they respond quickly, they're professional! Have a good day

Lisa was super helpful and attentive when finding information about our loyalty and rewards program settings.

Loving the app! And the support is amazing! I thought I would have to upgrade my subscription to gain some functionality I need, but I reached out to chat support (who responding in less than 1 minute) who pointed me to just what I needed without having to upgrade!

This app has been easy to use. It's all working in the background with no assistance from us and my customers are getting rewarded! I have only had one issue ( and it was not the app's fault) and they sent me instructions to fix it quickly. I am very happy and highly recommend Smile Loyalty and Rewards.

I have only just installed it and about to launch. The set up was easy but I had one issue I wanted to check. I used the chat service and Nicole answered and sorted my query out within 5 minutes. Great service. It's good to know that customer service is quick when you have new apps to master. Thank you so much Nicole